#163 - From $7 Million to $140 Million: The Ultimate Blueprint for Growth

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

Player FM - Internet Radio Done Right

19 subscribers

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A tartalmat a John Wilson biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a John Wilson vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.

This Is Woman's Work with Nicole Kalil

1
QUALIFIED: How Competency Checking and Race Collide at Work with Shari Dunn | 284 33:58

8 napja33:58

Lejátszás később

Listák

Tetszik

Kedvelt

33:58

In this episode, we delve into the concept of being "qualified" in the workplace, examining who gets labeled as such, who doesn't, and the underlying reasons. We explore "competency checking"—the practice of scrutinizing individuals' abilities—and how it disproportionately affects underrepresented groups, often going unnoticed or unchallenged. Our discussion aims to redefine qualifications in a fair, equitable, and actionable manner. Our guest, Shari Dunn , is an accomplished journalist, former attorney, news anchor, CEO, university professor, and sought-after speaker. She has been recognized as Executive of the Year and a Woman of Influence, with her work appearing in Fortune Magazine, The Wall Street Journal, Ad Age, and more. Her new book, Qualified: How Competency Checking and Race Collide at Work , unpacks what it truly means to be deserving and capable—and why systemic barriers, not personal deficits, are often the real problem. Her insights challenge the narratives that hold so many of us back and offer practical solutions for building a more equitable future. Together, we can build workplaces and communities that don’t just reflect the world we live in, but the one we want to create. A world where being qualified is about recognizing the talent and potential that’s been overlooked for far too long. It’s not just about getting a seat at the table—it’s about building an entirely new table, one designed with space for all of us. Connect with Our Guest Shari Dunn Website& Book - Qualified: https://thesharidunn.com LI: https://www.linkedin.com/today/author/sharidunn TikTok: https://www.tiktok.com/@thesharidunn Related Podcast Episodes: How To Build Emotionally Mature Leaders with Dr. Christie Smith | 272 Holding It Together: Women As America's Safety Net with Jessica Calarco | 215 How To Defy Expectations with Dr. Sunita Sah | 271 Share the Love: If you found this episode insightful, please share it with a friend, tag us on social media, and leave a review on your favorite podcast platform! 🔗 Subscribe & Review: Apple Podcasts | Spotify | Amazon Music…

körülbelül egy éve 34:59

MP3•Epizód kép

Tactical planning and goal setting
Why every department matters in hitting goals
The importance of data reviews to keep you ahead of the curve.

Shout out to our sponsors!
Modernize
We’ve been using Modernize them for our water quality leads, and it’s been smooth sailing from day one. Onboarding was quick and now every lead goes straight into our call center. If you’re serious about boosting your leads, definitely check them out.
Service Scalers
Service Scalers have helped us to deliver the leads we need to scale Wilson, and their expertise in SEO, PPC, LSA, and GMB marketing has been a game-changer.
Last year their partnership helped us achieve 46% year-over-year growth and this year is going to be even bigger. If you're in the trades and serious about growth, I can’t recommend them enough.
Check out Service Scalers

Contact Owned and Operated:

More Ways To Connect with O&O

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

Fejezetek

1. Introduction (00:00:00)

2. Importance of Short & Long Term Planning (00:01:15)

3. SWOT Analysis: Strengths, Weaknesses, Opportunities, and Threats (00:02:42)

4. Planning Structures from Annual to Daily (00:07:03)

5. Setting Ambitious Goals: The 10-Year BHAG (00:09:51)

6. Breaking Down Goals: How to Meet Targets (00:15:10)

7. The Impact of Strong Accounting (00:16:42)

8. Financial Accountability and Budgeting Strategies (00:20:16)

9. Streamlining Ops and Accounts (00:22:23)

10. Leveraging Global Talent for Success (00:24:08)

11. Connecting Teams to Align Goals (00:26:43)

12. Effective Annual and Quarterly Planning (00:27:44)

13. Conclusion (00:34:20)

193 epizódok

#Entrepreneur #Business #Marketing #John Wilson #Home Service Business #Plumbing #Business Growth #HVAC #Electric

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

#163 - From $7 Million to $140 Million: The Ultimate Blueprint for Growth

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

19 subscribers

published körülbelül egy éve

Megosztás

MP3•Epizód kép

Tactical planning and goal setting
Why every department matters in hitting goals
The importance of data reviews to keep you ahead of the curve.

Contact Owned and Operated:

More Ways To Connect with O&O

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

Fejezetek

1. Introduction (00:00:00)

2. Importance of Short & Long Term Planning (00:01:15)

3. SWOT Analysis: Strengths, Weaknesses, Opportunities, and Threats (00:02:42)

4. Planning Structures from Annual to Daily (00:07:03)

5. Setting Ambitious Goals: The 10-Year BHAG (00:09:51)

6. Breaking Down Goals: How to Meet Targets (00:15:10)

7. The Impact of Strong Accounting (00:16:42)

8. Financial Accountability and Budgeting Strategies (00:20:16)

9. Streamlining Ops and Accounts (00:22:23)

10. Leveraging Global Talent for Success (00:24:08)

11. Connecting Teams to Align Goals (00:26:43)

12. Effective Annual and Quarterly Planning (00:27:44)

13. Conclusion (00:34:20)

193 epizódok

#Entrepreneur #Business #Marketing #John Wilson #Home Service Business #Plumbing #Business Growth #HVAC #Electric

Minden epizód

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

1
#174: Ex-Microsoft Head of Product: Anand Subbaraj on Building AI for the Trades 49:44

1 day49:44

49:44

Anand Subbaraj, former Head of Product at Microsoft, joins us to share his journey from big tech to building Zuper, a game-changing field service management platform. We dig into why he left Microsoft to tackle a massive industry problem, the challenges of launching a tech startup and how Zuper is reshaping field service management with flexibility, automation, and a seamless customer experience. Special Thanks to Avoca Looking to train your call center and improve technician performance? Avoca AI is here to help your team identify existing issues, improve call quality, and drive results from start to finish. Use our link to schedule a demo: https://calendly.com/d/cp54-9jr-nht/avoca-ai-demo?month=2025-01 Shout Out to Supply House Big shoutout to Supply Housefor helping us meet our fast turnaround times. With 250,000+ SKUs across plumbing, HVAC, and electrical, they get us what we need—fast. Their Trademaster program offers free shipping, returns, and discounts, all with no membership fee. Check them out at www.supplyhouse.com! Episode Hosts: 🎤 John Wilson: @WilsonCompanies on X Jack Carr: @TheHVACJack on X Episode Guest: Anand Subbaraj on LinkedIn: https://www.linkedin.com/in/anandsubbaraj Contact Owned and Operated: info@ownedandoperated.com Visit the website for more information More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson Companies Jack Carr, CEO of Rapid HVAC…

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

1
#173 - "We Booked 400 Calls a Week": How Avoca AI is Shaping Home Services 43:07

7 napja43:07

43:07

Tyson Chen from Avoca is back to break down how AI is changing the game for home service call centers. We dive into Avoca’s AI tools—like Coach for CSR training and Responder for automated call handling—that have helped us book more jobs while cutting costs. We also get into the real challenges of bringing AI into traditional call centers and what’s coming next in the AI space. If you want to know how AI can boost efficiency and improve customer service, this episode is packed with insights. Special Thanks to Avoca Looking to train your call center and improve technician performance? Avoca AI is here to help your team identify existing issues, improve call quality, and drive results from start to finish. Click here to schedule a demo: https://calendly.com/d/cp54-9jr-nht/avoca-ai-demo?month=2025-01 Special Thanks to Modernize We’ve been using Modernize them for our water quality leads, and it’s been smooth sailing from day one. If you’re serious about boosting your leads, definitely check them out: https://modernize.com/pros/leads?utm_campaign=owned-podcast Episode Hosts: 🎤 John Wilson: @WilsonCompanies on X Jack Carr: @TheHVACJack on X Episode Guest: Tyson Chen on Linked In: https://www.linkedin.com/in/tysonchen17/ Contact Owned and Operated: info@ownedandoperated.com Visit the website for more information More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson Companies Jack Carr, CEO of Rapid HVAC…

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

1
#172 - From Dropout to CEO—Kelly Roberts on Building a $15M HVAC Business 55:06

9 napja55:06

55:06

In this episode CEO of Moss Heating and Cooling Kelly Roberts, shares her journey from college dropout to C-Suite member in a fast-growing HVAC company. Kelly talks about the challenges of shifting to high-end residential new construction, navigating financial setbacks, and scaling from $7 million to $15 million in just one year. This episode is packed with real-world insights on leadership and growth you won’t want to miss. Special Thanks to Modernize We’ve been using Modernize them for our water quality leads, and it’s been smooth sailing from day one. If you’re serious about boosting your leads, definitely check them out: https://modernize.com/pros/leads?utm_campaign=owned-podcast Shoutout to Quick Staffers LLC Quick Staffers are the staffing agency bringing global talent to the HVAC and plumbing industries. They specialize in placing trained overseas CSRs, fully equipped with the best SOPs and scripts at a fraction of the cost. Don't miss out. Get $1000 off your first placement here: https://docs.google.com/forms/d/e/1FAIpQLSc16JbSEqySXdOFuFm8JIzPIEgE7AOvBp9NxlLi4ypeGpZ8gQ/viewform Episode Hosts: 🎤 John Wilson: @WilsonCompanies on X Jack Carr: @TheHVACJack on X Episode Guest: Kelly Roberts on Linked In: https://www.linkedin.com/in/kelly-roberts-911a19b0/ Contact Owned and Operated: info@ownedandoperated.com Visit the website for more information More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson Companies Jack Carr, CEO of Rapid HVAC…

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

1
#171 - Why Your Sales Pipeline Is Failing—Hatch's Chief Revenue Officer 'Tim Geisenheimer' Explains the Mistakes Costing You Millions 40:03

14 napja40:03

40:03

In this episode, John sits down with Tim Geisenheimer from Hatch to break down what it takes to build a winning sales process. With his background in leading software sales teams, Tim shares how to create successful B2B sales functions and draws on the power of data for targeting the right customers and how technology is changing the game for business operations. SPECIAL THANKS TO HATCH Book more leads with the power of Hatch. Hatch has been an incredible partner in our outbound journey. Since starting with them, we’ve ramped up with powerful automations that keep every lead engaged and every invoice followed up. Hatch’s AI Agents, ready to handle follow-ups, reminders, email blasts, have saved us hours. Learn More Here SHOUT OUT TO AVOCA Looking to train your call center and improve technician performance? Avoca AI is here to help your team identify existing issues, improve call quality, and drive results from start to finish. If you want to skyrocket your team this year, you need to check these guys out. Schedule a Demo Today Episode Hosts: 🎤 John Wilson: @WilsonCompanies on X Jack Carr: @TheHVACJack on X Episode Guest: Tim Geisenheimer @tgeisenheimer on X Contact Owned and Operated: info@ownedandoperated.com Visit the website for more information More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson Companies Jack Carr, CEO of Rapid HVAC…

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

1
#170 - "Most Sales People Suck at Their Job": How Siro’s AI Is Turning Sales Reps Into Top Performers with Jake Cronin 51:36

16 napja51:36

51:36

In this episode, Jake Cronin, CEO of Siro, delves into the intricacies of modern sales coaching utilizing advanced AI technologies. From his transformative experiences on the sales floor to building Siro, Cronin shares invaluable insights on leveraging data to enhance sales performance and process adherence. Jake highlights the pivotal role of AI in capturing and analyzing in-person sales interactions, offering a comprehensive look at Siro’s evolution, upcoming innovations, and the profound impact on sales training. This episode is packed with insights you won’t get anywhere else. Special Thanks to Service Scalers Service Scalers have helped us to deliver the leads we need to scale Wilson, and their expertise in SEO, PPC, LSA, and GMB marketing has been a game-changer. Last year their partnership helped us achieve 46% year-over-year growth and this year is going to be even bigger. If you're in the trades and serious about growth, I can't recommend them enough. Check out Service Scalers Shoutout to Quick Staffers LLC Quick Staffers are the staffing agency bringing global talent to the HVAC and plumbing industries. They specialize in placing trained overseas CSRs, fully equipped with the best SOPs and scripts at a fraction of the cost. Don't miss out. Get $1000 off your first placement here . Episode Hosts: 🎤 John Wilson: @WilsonCompanies on X Jack Carr: @TheHVACJack on X Episode Guest: Jake Cronin on LinkedIn Contact Owned and Operated: info@ownedandoperated.com Visit the website for more information More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson Companies Jack Carr, CEO of Rapid HVAC…

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

1
#169 - Scaling an HVAC Startup to $6M: How Andrew Morrell Went from ZERO to Millions 56:49

21 napja56:49

56:49

In this episode, Jack and John sit down with Andrew Morrell , who took his HVAC business from zero to $6 million —without a massive budget or a big head start. They dive into his journey, what worked (and what didn’t), and how smart marketing helped him scale fast. SPECIAL THANKS TO SERVICE SCALERS In a year where many in the industry faced challenges, we’re thrilled to have hit the low 20s, outperforming expectations and driving serious growth. A huge part of that success is thanks to Service Scalers. The team have been invaluable partners, helping us achieve awesome results with out SEO, PPC, LSA and GMB marketing. If you’re in the trades and ready to level up your marketing, do yourself a favor and check out ServiceScalers.com . Sam and his team are killing it right now. SPECIAL THANKS TO AVOCA Looking to train your call center and improve technician performance? Avoca AI is here to help your team identify existing issues, improve call quality, and drive results from start to finish. Click here to schedule a demo Episode Hosts: 🎤 John Wilson: @WilsonCompanies on X Jack Carr: @TheHVACJack on X Contact Owned and Operated: info@ownedandoperated.com Visit the website for more information More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson Companies Jack Carr, CEO of Rapid HVAC…

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

1
#168 - We Cut Payroll Costs by 50%—Here’s How Remote Hiring Cuts Major Costs 38:06

23 napja38:06

38:06

In this episode, Jack and John break down how businesses are cutting costs and boosting efficiency by leveraging overseas teams for call centers, accounting, and recruitment. We also dive into the biggest challenges of managing remote teams, setting up effective communication, and streamlining operations to scale smarter. Special Thanks to Avoca Looking to train your call center and improve technician performance? Avoca AI is here to help your team identify existing issues, improve call quality, and drive results from start to finish. Click here to schedule a demo Shout Out to FieldPulse FieldPulse is a really awesome Field Service Management platform that helps you save hours every week and keep operations running smoothly. With features like scheduling, dispatching, invoicing, and reporting, it takes the headache out of managing the day-to-day. If you're looking to streamline your ops, stay ahead of the competition, and focus on what really matters, FieldPulse is a game-changer. 👉 Book a Demo with FieldPulse to get 15% off the annual plan when you mention Owned and Operated Episode Hosts: 🎤 John Wilson: @WilsonCompanies on X Jack Carr: @TheHVACJack on X Contact Owned and Operated: info@ownedandoperated.com Visit the website for more information More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson Companies Jack Carr, CEO of Rapid HVAC…

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

1
#167- Stop Pitching, Start Closing—The Secret to More Plumbing Conversions 35:12

28 napja35:12

35:12

Most techs aren’t salespeople—but they should be closing more jobs. In this episode, Jack and John break down the sales tactics that get homeowners saying yes more often. We're talking about the difference between soft and hard selling, how full system evaluations can boost your close rate, and why most techs miss the real root cause of a homeowner’s problem. Plus, we cover the must-know steps for handling calls like a pro. If you want to turn more estimates into booked jobs, this one’s for you. SPECIAL THANKS TO SERVICE SCALERS In a year where many in the industry faced challenges, we’re thrilled to have hit the low 20s, outperforming expectations and driving serious growth. A huge part of that success is thanks to Service Scalers. The team have been invaluable partners, helping us achieve awesome results with out SEO, PPC, LSA and GMB marketing. If you’re in the trades and ready to level up your marketing, do yourself a favor and check out ServiceScalers.com . Sam and his team are killing it right now. SHOUT OUT TO HATCH Turn communication into conversion with Hatch and its AI Agents, ready to handle follow-ups, reminders, email blasts, and more for your home service business. Save employee hours and book more leads with the power of Hatch. Learn More About Hatch Episode Hosts: 🎤 John Wilson: @WilsonCompanies on X Jack Carr: @TheHVACJack on X Contact Owned and Operated: info@ownedandoperated.com Visit the website for more information More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson Companies Jack Carr, CEO of Rapid HVAC…

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

1
#166 - “AI won’t replace people” Gabe Pinchev from FieldPulse Shares How Software Will Transform The Trades 47:58

30 napja47:58

47:58

AI is coming for everything—except FieldPulse, according to CEO Gabe Pinchev. In this episode, we chat about how FieldPulse is changing the game for home service businesses with an all-in-one CRM that actually understands what tradesmen need. We talk invoicing, scheduling, QuickBooks sync, dispatch tools, and why custom workflows make all the difference. Plus, Gabe shares insights on his company’s Series B funding, why AI won’t be replacing SaaS (but will make it better), and what’s next for FieldPulse. If you're running an HVAC, plumbing, electrical, or any other home service business and still juggling paper invoices, whiteboards, or excel spreadsheets, this episode is a must-listen. HUGE THANK YOU TO FIELD PULSE FieldPulse is a really awesome Field Service Management platform that helps you save hours every week and keep operations running smoothly. With features like scheduling, dispatching, invoicing, and reporting, it takes the headache out of managing the day-to-day. If you're looking to streamline your ops, stay ahead of the competition, and focus on what really matters, FieldPulse is a game-changer. 👉 Book a Demo with FieldPulse to get 15% off the annual plan when you mention Owned and Operated. SHOUT OUT TO SUPPLY HOUSE Big shoutout to SupplyHouse.com for helping us meet our fast turnaround times. With 250,000+ SKUs across plumbing, HVAC, and electrical, they get us what we need—fast. Their Trademaster program offers free shipping, returns, and discounts, all with no membership fee. Check them out at www.supplyhouse.com! Episode Hosts: 🎤 John Wilson: @WilsonCompanies on X Jack Carr: @TheHVACJack on X Episode Guest: Gabe Pinchev: On LinkedIn Learn More About Field Pulse Contact Owned and Operated: info@ownedandoperated.com Visit the website for more information More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson Companies Jack Carr, CEO of Rapid HVAC…

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

1
#165 - How Branding in 2025 Will Either Make or Break Your Business 39:43

5 weeks39:43

39:43

In this episode, we’re diving straight into what really matters in 2025—your brand. If your branding isn’t sharp and your marketing isn’t hitting hard, you’re already behind. John and Jack talk about why it’s non-negotiable to nail your brand this year and how it ties directly to dominating your market. We walk you through how to set smart revenue goals and hit your targets. We also break down the benchmarks every HVAC, electric, and plumbing business needs to aim for, and why quarterly reviews are your key to staying on track. We’ll also get into the real stuff: beating your competition, owning your zip codes, and why GMB and LSAs are still the power plays you need to leverage in 2025. Key Highlights: Budgeting and revenue goals for 2025 Benchmarking for HVAC, electric and plumbing Dominating zip codes Branding and marketing in 2025 Special Thanks to Service Scalers Service Scalers have helped us to deliver the leads we need to scale Wilson, and their expertise in SEO, PPC, LSA, and GMB marketing has been a game-changer. Last year their partnership helped us achieve 46% year-over-year growth and this year is going to be even bigger. If you're in the trades and serious about growth, I can't recommend them enough. Check out Service Scalers Shoutout to Quick Staffers LLC Quick Staffers are the staffing agency bringing global talent to the HVAC and plumbing industries. They specialize in placing trained overseas CSRs, fully equipped with the best SOPs and scripts at a fraction of the cost. Don't miss out. Get $1000 off your first placement here . Contact Owned and Operated: info@ownedandoperated.com Visit the website for more information More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson Companies Jack Carr, CEO of Rapid HVAC…

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

1
#164 - "We Lose $1,000s Every Day": The Simple Fix to Streamline Your Accounts 37:11

5 weeks37:11

37:11

In this episode, we get real about how to master your service truck inventory and purchasing. We’ll cover how to cut costs for your business, avoid common mistakes, and streamline your operations with a solid PO system, VMI (Vendor Managed Inventory), and stronger vendor relationships. Oh, and don’t miss our tips on using mobile truck setups to streamline operations. Plus, get practical advice on negotiating with vendors and keeping your inventory in check to save you big bucks. Shoutout to Quick Staffers LLC Quick Staffers are the staffing agency bringing global talent to the HVAC and plumbing industries. They specialize in placing trained overseas CSRs, fully equipped with the best SOPs and scripts at a fraction of the cost. Don’t miss out—Get $1000 off your first placement here Special Thanks to Avoca Looking to train your call center and improve technician performance? Avoca AI is here to help your team identify existing issues, improve call quality, and drive results from start to finish. Click here to schedule your demo today. Contact Owned and Operated: info@ownedandoperated.com Visit the website for more information More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson Companies Jack Carr, CEO of Rapid HVAC…

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

1
#163 - From $7 Million to $140 Million: The Ultimate Blueprint for Growth 34:59

6 weeks34:59

34:59

In this episode, we’re breaking down what it takes to plan for serious growth—both short and long term. Jack and John swap stories and hard-won lessons on budget planning, sharpening your SWOT analysis, setting revenue targets, and getting your team firing on all cylinders. They dig into why strong accounting practices are a growth superpower and share practical steps to scale your business effectively. Key highlights: Tactical planning and goal setting Why every department matters in hitting goals The importance of data reviews to keep you ahead of the curve. Shout out to our sponsors! Modernize We’ve been using Modernize them for our water quality leads, and it’s been smooth sailing from day one. Onboarding was quick and now every lead goes straight into our call center. If you’re serious about boosting your leads, definitely check them out. Service Scalers Service Scalers have helped us to deliver the leads we need to scale Wilson, and their expertise in SEO, PPC, LSA, and GMB marketing has been a game-changer. Last year their partnership helped us achieve 46% year-over-year growth and this year is going to be even bigger. If you're in the trades and serious about growth, I can’t recommend them enough. Check out Service Scalers Contact Owned and Operated: info@ownedandoperated.com Visit the website for more information More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson Companies Jack Carr, CEO of Rapid HVAC…

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

1
#162 - Get Your Techs to Close More Tickets: How We Built Confidence, Boosted Sales, and Cut Stress 31:15

6 weeks31:15

31:15

In a world where customer expectations are higher than ever, the success of your HVAC or plumbing business hinges on one thing: a well-trained team. Jack and John are here to show you how to make it happen. Drawing on their experience and dynamic insights, they reveal the secrets to creating training programs that don’t just do the job — but transform how you do business. From onboarding new hires to advanced technical and sales tips, they break down the steps to building high-performance teams. Special Thanks to Avoca Looking to train your call center and improve technician performance? Avoca AI is here to help your team identify existing issues, improve call quality, and drive results from start to finish. Click here to schedule your demo today. Special Thanks to Hatch Turn communication into conversion with Hatch and its AI Agents, ready to handle follow-ups, reminders, email blasts, and more for your home service business. Save employee hours and book more leads with the power of Hatch. Learn more about Hatch here Episode Hosts: 🎤 John Wilson: @WilsonCompanies on X Jack Carr: @TheHVACJack on X Contact Owned and Operated: info@ownedandoperated.com Visit the website for more information More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson Companies Jack Carr, CEO of Rapid HVAC…

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

1
#161 - Private Equity vs. Co-Investment: Strategies for Scaling Small Businesses 41:12

7 weeks41:12

41:12

In this episode, Jack & John sit down together to discuss the strategies and significance of finding the right partners for growth in the home service sector. The conversation touches on the pros and cons of minority vs. majority ownership, the challenges of trust, and the potential benefits of co-investment partnerships vs private equity. We also explore real-world examples and share insights on how these strategies can lead to substantial growth and operational improvements within the trades. A SPECIAL THANKS TO HATCH Turn communication into conversion with Hatch and its AI Agents, ready to handle follow-ups, reminders, email blasts, and more for your home service business. Save employee hours and book more leads with the power of Hatch. Learn More About Hatch Here: https://www.usehatchapp.com A SPECIAL THANKS TO MODERNIZE We’ve been using Modernize them for our water quality leads, and it’s been smooth sailing from day one. Onboarding was quick and now every lead goes straight into our call center. If you’re serious about boosting your leads, definitely check them out. Episode Hosts: 🎤 John Wilson: @WilsonCompanies on X Jack Carr: @TheHVACJack on X Contact Owned and Operated: info@ownedandoperated.com Visit the website for more information More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson Companies Jack Carr, CEO of Rapid HVAC…

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

1
#160 - How This One Sales Tactic Unlocked $10 Million in Potential 43:52

7 weeks43:52

43:52

In this episode, John and Jack discuss how they redefined their business over the past year, sharing the big wins and game-changing shifts that took them to the next level. From revamping call centers and rethinking compensation to building a powerhouse inside sales team and unlocking the hidden potential of weekend shifts, they’ll show you how you can turn everyday decisions into massive growth opportunities. This comprehensive discussion is filled with actionable insights for businesses aiming to scale and achieve higher efficiency in their operations. Shout out to Service Scalers In a year where many in the industry faced challenges, we’re thrilled to have hit the low 20s, outperforming expectations and driving serious growth. A huge part of that success is thanks to Service Scalers. For the past couple of years, Sam Preston and his team have been invaluable partners, helping us achieve: ✅ Best-in-class SEO ✅ Top-tier PPC campaigns ✅ Dominance in LSA and GMB marketing If you’re in the trades and ready to level up your marketing, do yourself a favor and check out ServiceScalers.com . Sam and his team are killing it right now. Special Thanks To FieldPulse FieldPulse is a really awesome Field Service Management (FSM) platform, that helps you save hours every week and keep operations running smoothly. With features like scheduling, dispatching, invoicing, and reporting, it takes the headache out of managing the day-to-day. If you're looking to streamline your ops, stay ahead of the competition, and focus on what really matters (growth) FieldPulse is a game-changer. 👉 Book a Demo with FieldPulse to get 15% off the annual plan when you mention Owned and Operated. Episode Hosts: 🎤 John Wilson: @WilsonCompanies on X Jack Carr: @TheHVACJack on X Contact Owned and Operated: info@ownedandoperated.com Visit the website for more information More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson Companies Jack Carr, CEO of Rapid HVAC…

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