#160 - How This One Sales Tactic Unlocked $10 Million in Potential

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

In this episode, John and Jack discuss how they redefined their business over the past year, sharing the big wins and game-changing shifts that took them to the next level.
From revamping call centers and rethinking compensation to building a powerhouse inside sales team and unlocking the hidden potential of weekend shifts, they’ll show you how you can turn everyday decisions into massive growth opportunities. This comprehensive discussion is filled with actionable insights for businesses aiming to scale and achieve higher efficiency in their operations.

Shout out to Service Scalers

In a year where many in the industry faced challenges, we’re thrilled to have hit the low 20s, outperforming expectations and driving serious growth. A huge part of that success is thanks to Service Scalers.

For the past couple of years, Sam Preston and his team have been invaluable partners, helping us achieve:

✅ Best-in-class SEO

✅ Top-tier PPC campaigns

✅ Dominance in LSA and GMB marketing

If you’re in the trades and ready to level up your marketing, do yourself a favor and check out ServiceScalers.com. Sam and his team are killing it right now.

Special Thanks To FieldPulse

FieldPulse is a really awesome Field Service Management (FSM) platform, that helps you save hours every week and keep operations running smoothly. With features like scheduling, dispatching, invoicing, and reporting, it takes the headache out of managing the day-to-day.

If you're looking to streamline your ops, stay ahead of the competition, and focus on what really matters (growth) FieldPulse is a game-changer.

👉 Book a Demo with FieldPulse to get 15% off the annual plan when you mention Owned and Operated.

Episode Hosts: 🎤
John Wilson: @WilsonCompanies on X
Jack Carr: @TheHVACJack on X

Contact Owned and Operated:

• [e-mail]
• Visit the website for more information

More Ways To Connect with O&O

• John's YouTube Channel
• Weekly Newsletter

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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

Fejezetek

1. Introduction (00:00:00)

2. EOY Successes (00:01:58)

3. Call Centre Overhaul (00:03:30)

4. Commission Structures (00:08:10)

5. Outbound Strategy (00:10:52)

6. Inside Sales Development (00:14:35)

7. Sales Packages and Executive Functions (00:16:30)

8. Call By Call Strategies (00:26:02)

9. Data-Driven Wins (00:27:42)

10. Weekend Shifts and Staffing Innovations (00:32:30)

11. Vendor Negotiations and Cost Savings (00:35:02)

12. Future Plans and Reflections (00:39:01)