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Wiley Connected | Tech Law and Privacy, Explained. Wiley Connected is the Tech law and privacy podcast hosted by technology-focused lawyers at Wiley, who break down developments at the intersection of tech, law and policy with a uniquely DC perspective. For additional resources and materials, head over to WileyConnect.com.
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Welcome to "The Call to Verity Podcast," a weekly podcast hosted by Wiley Harris III. This is a continual calling to act justly, love mercy, and walk in humility. Join us each week as we explore the eternal truths found in the Word of God, inspired by His Spirit. Embrace your calling from the Holy Spirit, starting with receiving Jesus Christ and discovering your true purpose. As His prized possession, you will embody justice, mercy, and humility, loving what He loves and despising what He de ...
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Girlfriends Knitting

Carolyn Warren Wiley

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Welcome to the Girlfriends Knitting Podcast, where faith, family, and knitting converge in a warm and cozy conversation! Join us as we explore the intertwining threads of these beautiful aspects of life, providing inspiration, insights, and practical tips along the way. Hosted by Carolyn Warren Wiley, this podcast invites you into a virtual knitting circle where friendships are formed, stories are shared, and faith is nurtured. Each episode delves into the joys and challenges of knitting, wh ...
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I’m America’s Service Sales coach Joe Crisara, and I’ve been down the same path. For nearly 45 years, I performed services for clients just like yours, and like you, I suffered frustration & heartbreak, and I poured out the blood, sweat & tears it takes to survive. Over time, I learned to change how I did things so I got more traction and better results.
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In this episode of the Service MVP Podcast, Joe Crisara, America’s Service Sales Coach, sits down with branding authority Dan Antonelli, founder of KickCharge Creative. Together, they explore how a strong brand identity isn’t just about logos—it’s about driving sales, inspiring teams, and creating long-term customer loyalty. What You’ll Learn: ✅Why…
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In this episode, Joe Crisara sits down with Brent Sonnek-Schmelz on VITAL - The Flywheel Effect Podcast. Joe reveals how companies can uncover hidden profit centers, create ongoing revenue streams, and build customer loyalty by anticipating needs rather than waiting for problems. Whether you run a project-based company or a traditional service busi…
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In this episode of the Service MVP Podcast, Joe Crisara sits down with Dennielle Hearn of Hearn Service Company in Ohio to talk about building a strong culture through Pure Motives. Dennielle shares how she and her husband Tom grew their multi-generational family business by embracing the Pure Motive process, training alongside their team, and keep…
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In this episode of the Service MVP Podcast, Joe Crisara sits down with Phil Risher of Phlash Consulting to break down a proven, data-driven marketing framework that’s helping home service businesses grow fast — without wasting months on cookie-cutter SEO and ad campaigns that don’t deliver. Phil shares the three pillars of the customer journey that…
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In this episode of the Service MVP Podcast, Joe Crisara sits down with Craig Battin, CEO and co-founder of Airship—a new sales and proposal platform designed specifically for HVAC pros. More than just a pricing tool, Airship is built to help contractors increase ticket sizes, boost conversion rates, and create stunning, customer-facing proposals us…
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Learn how to transform your service department using call-by-call coaching in this exclusive masterclass, hosted by Joe Crisara of Service MVP and joined by Arnav from Rilla. Discover how to combine mid-call monitoring, AI-powered coaching, and real-time analytics to increase performance, close more sales, and boost technician accountability. In th…
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In this episode of the Service MVP Podcast, Ethan Ralphs sits down with Stephen Cerda, a former IT professional turned sales manager at Lowery’s Plumbing in Lubbock, Texas. With only a few months in the trades, Stephen shares what it’s been like jumping into a completely new industry—and how learning to truly listen changed everything. He opens up …
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In this episode of the Service MVP Podcast, America's Service Sales Coach Joe Crisara sits down with Michael Wiley, owner of Bee Right There Heating & Air in Atascadero, CA. Michael reveals how he took over a one-man HVAC company in 2018 and scaled it to a 13-truck operation—focusing on branding, training, and tech like ServiceTitan. Whether you're…
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In this episode of the Service MVP Podcast, Ethan Ralphs sits down with Elizabeth Pratt, franchise owner of Paul Davis Restoration Temecula Valley. Liz opens up about her journey from being a stay-at-home mom to running a successful emergency restoration business. With over a decade of experience, she shares what it’s really like to own a franchise…
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In this episode of the Service MVP Podcast, Ethan Ralphs welcomes Zach Beck from Woodfin, Your Home Team, an Electrical Service Technician and Team Leader with a remarkable journey in the trades. Zach, part of a family deeply rooted in the service industry, shares his unique perspective on growing up in the business, embracing challenges, and the p…
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In this episode of the Service MVP Podcast, host Ethan Ralphs welcomes Eric Fleckstein, owner of Wiseway Plumbing, a plumbing veteran with 25 years of experience and over 20 years leading his own successful company. Eric shares his unique journey into the trades, his "customer-first" philosophy, and how he instills a culture of excellence and care …
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In this episode of the Service MVP Podcast, Joe Crisera, America's Service Sales Coach, sits down with Gary Singleton from Apex Service Partners for an incredibly insightful conversation. Gary shares his remarkable journey, from scaling his own service business (twice!) to becoming a key figure in private equity, focusing on how Apex empowers compa…
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In this episode of the Service MVP Podcast, our Marketing Director, Ethan Ralphs, sits down with Chris Fleckstein from WiseWay Plumbing to discuss the crucial foundational steps for marketing success in the home services industry. Chris shares how he transformed his dad's word-of-mouth plumbing business into a modern, recognizable brand, emphasizin…
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In this episode of Sara and Josh Talk About Drones, Sara and Josh talk about several developments in the UAS space. First, they give an update on the alleged UAS sightings in New Jersey from December 2024 and the consensus that these sightings were in fact authorized crewed aircraft rather than rogue UAS. Next, they cover takeaways from the recent …
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In this episode of the Service MVP Podcast, our Marketing Director, Ethan Ralphs, sits down with Hanna Thomas-Hofmann from The Clear Choice Plumbing. Currently excelling in our Total Immersion program, Hannah shares her fascinating journey from a hospitality career to becoming a skilled plumber, starting as a "COVID plumber" and discovering a passi…
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What happens when two of the most respected minds in home service—Joe Crisara and Al Levi—sit down for a brutally honest talk about what really makes a business recession-proof, scalable, and team-driven? In this episode of the Service MVP Podcast, they dig deep into why most companies stay stuck in chaos, and how to escape it through documented sy…
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Grab a free copy of Joe Crisara’s book, What Should We Do?, and start transforming your sales today! book.servicemvp.com Are you stuck offering discounts just to get calls? In this episode of the Service MVP Podcast, Joe Crisara and Ethan Ralphs dive deep into why most marketing strategies fail home service businesses—and how to fix them. Learn why…
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Learn how to master brand perception and drive customer loyalty in this episode of the Service MVP Podcast, hosted by Joe Crisara, America’s Service Sales Coach. Joined by Maggie Swift, founder of Unframed Digital, Joe dives deep into how branding, SEO, and thought leadership can transform your home service business. What You’ll Learn: Why strong b…
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Learn how to price your services for maximum profit in this episode of the Service MVP Podcast, hosted by Joe Crisara, America’s Service Sales Coach. Joined by Ethan Ralphs, Joe breaks down the four pillars of recession-proof pricing and reveals how to boost profits, close more deals, and create lifelong customers in the home service industry. What…
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🎯 Recession-Proof Your Business LIVE event on April 25th — either in person or via livestream here: https://go.servicemvp.com/recession-proof-your-business Learn how to build an unstoppable service business in this episode of the Service MVP Podcast, hosted by Joe Crisara, America’s Service Sales Coach. Joined by Kevin Hill and Jason Noel from CEO …
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Learn how to coach your service team with AI like a pro in this episode of the Service MVP Podcast, hosted by Joe Crisara, America’s Service Sales Coach. Joined by Master Coach CJ Fitzsimons, Joe reveals how to use Rilla AI to analyze real calls, coach in real time, and create a culture of performance, accountability, and support in the home servic…
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Learn how to turn branded trucks into digital magnets for leads in this episode of the Service MVP Podcast, hosted by Joe Crisara, America’s Service Sales Coach. Joined by Cory Moskowitz of FleetWrx, Joe uncovers a groundbreaking strategy that blends real-world visibility with digital retargeting to generate more calls and higher revenue. What You’…
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Learn how to attract and retain the best employees in this episode of the Service MVP Podcast, hosted by Joe Crisara, America’s Service Sales Coach. Joined by Ryan Englin from Core Matters, Joe delves into proven recruitment systems that help blue-collar businesses scale and grow by hiring and keeping top talent. What You’ll Learn: The biggest mist…
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In this episode of the Service MVP Podcast, hosted by Joe Crisara, America’s Service Sales Coach, we’re diving deep into the art of diagnosing people, not just technical problems. Joe is joined by Donald Austin, a seasoned expert in home service sales, to explore how understanding the customer leads to better solutions, stronger relationships, and …
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Learn how to revolutionize your marketing and customer engagement in this episode of the Service MVP Podcast, hosted by Joe Crisara, America’s Service Sales Coach. Joined by Andy Seeley, CEO of Creatively Disruptive, Joe dives deep into how AI is transforming small business marketing, customer communication, and lead management. What You’ll Learn: …
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Hosted Payload is now available in both video and podcast form! Host Henry Gola thinks Space Cowboys is Clint Eastwood’s worst movie, but he meets surprising disagreement from colleagues Jen Hindin, Chloe Hawker, and Jillian Quigley. Plus, Chloe does double duty and dishes the latest satellite and space news in the Orbital Debrief.…
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In this episode of the Service MVP Podcast, host Joe Crisara, America’s Service Sales Coach, sits down with Cody McLeod, owner of Utility Plumbing in Rancho Cucamonga, CA, to discuss his philosophy on building a thriving plumbing business—"Brick by Brick." Cody shares how developing his team from the ground up has been the key to his success, creat…
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Learn how to elevate your business, improve client relationships, and explore new strategies for success in this episode of the Service MVP Podcast, hosted by Joe Crisara, America’s Service Sales Coach. Joined by Emily Waskovic from Yelp, Joe discusses how Yelp has become an invaluable tool for service businesses to build credibility, connect with …
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Learn how to create higher value and drive explosive growth in your home service business in this episode of the Service MVP Podcast, hosted by Joe Crisara, America’s Service Sales Coach. In this conversation, Joe sits down with George Colon from iComfort, a 30-year veteran in the heating and air conditioning industry who transformed his stagnant r…
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Join Joe Crisara, America’s Service Sales Coach, as he sits down with James Bailey from Bailey Plumbing to break down how call-by-call management is revolutionizing the plumbing industry. Traditionally seen as an HVAC technique, James explains why this system is just as powerful for plumbers, electricians, and other home service professionals. What…
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In this episode of the Service MVP Podcast, host Joe Crisara sits down with Rocky Lozano, owner of Air One Services, to discuss the power of building lasting client relationships in the home service industry. Rocky shares how he has instilled a culture of care, active listening, and personal connection within his family-run HVAC business—leading to…
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Learn how to master the beginner’s mindset for success in this episode of the Service MVP Podcast, hosted by Joe Crisara, America’s Service Sales Coach. Joe is joined by Tim Brown, founder of Hook Agency, to explore how curiosity, authenticity, and a service-first approach can transform your business and client relationships. Tim shares his journey…
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Learn how to handle sales objections like a pro in this episode of the Service MVP Podcast, hosted by Joe Crisara, America’s Service Sales Coach. Joined by Service MVP Lead Coach Chris Calamusa, Joe dives deep into proven strategies for overcoming objections, building trust, and closing more deals in the home service industry. What You’ll Learn: Th…
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In this episode of Sara and Josh Talk About Drones, Sara and Josh talk about several recent legislative and regulatory developments related to drones, and more specifically, drone security. Topics include drone-related provisions (Sections 162 and 1709) in the FY25 NDAA, the Department of Commerce’s open rulemaking proceeding on safeguarding the UA…
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Hello, everyone! I'm Joe Crisara, America's Service Sales Coach, and I am thrilled to have you join us for this episode of the Service MVP Podcast. Today, we have an incredibly special guest—someone who has been instrumental in shaping Service MVP into the powerhouse it is today. She’s one of the founders, the CEO, and one of my closest friends—my …
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Welcome to the Service MVP Podcast! In this episode, host Joe Crisara, America’s Service Sales Coach, welcomes his dear friend Dan Antonelli, founder and CEO of KickCharge Creative. Together, they dive into the transformative power of branding and how it fuels business success. From Dan's early days hand-lettering service vans in Staten Island to b…
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After a hiatus, Sara Baxenberg and Josh Turner are back with a new episode of Sara and Josh Talk About Drones. In this episode, Sara and Josh talk about the recent wave of reported sightings of mysterious aircrafts over New Jersey and in other places beginning in December 2024. They discuss the likely explanations for the sightings, the FAA’s respo…
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Welcome to the Service MVP Podcast with Joe Crisara, America's Service Sales Coach! Each week, we dive into transformative lessons designed to elevate your business. In this episode, we explore The Importance of Level 1 Training For Your Company —the foundation for integrating new employees into your company and creating a world-class client experi…
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Welcome to the Service MVP Podcast! | Episode #97 - The Culture Code with Dr. Clotaire Rapaille In today’s episode of the Service MVP Podcast, America's Service Sales Coach Joe Crisara sits down with one of his greatest heroes in the world of influence and persuasion, Dr. Clotaire Rapaille, the renowned author of The Culture Code. Dr. Rapaille has …
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Welcome to the Service MVP Podcast, hosted by America's Service Sales Coach, Joe Crisara. In this insightful episode, Joe is joined by Travis Smith of Sky Services, a leading service company based in Portland, Oregon. Together, they dive into the critical mistakes service businesses often make and how to avoid them, drawing from Travis's vast exper…
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Join us on a remarkable journey with Joe Crisara, America's Service Sales Coach, as he introduces Tommy Mello, an extraordinary entrepreneur in the home service industry. In this episode, Tommy shares his story from humble beginnings in the garage door business to leading the thriving A1 Garage enterprise with over 700 employees. Tommy dives deep i…
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In this enlightening episode of the Service MVP Podcast, host Joe Crisara, America's Service Sales Coach, is joined by Ken Goodrich of Goettl Services. Together, they delve into the transformative impact of Artificial Intelligence (AI) on the service industry, discussing both current effects and future possibilities. The conversation begins with in…
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Welcome to the Service MVP Podcast, hosted by America's Service Sales Coach, Joe Crisara. In this insightful episode, Joe is joined by Sam Taggert from Door-to-Door Experts. Together, they explore the art of proactive salesmanship and the value of direct customer engagement. Sam Taggert introduces his upcoming book, "Eat What You Kill," which empha…
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Join America's Service Sales Coach, Joe Crisara, on the Service MVP Podcast as he welcomes Ryan Bowman from Catalyst Consulting. In this episode, Ryan shares her journey from venture capital to consulting and how her unique perspective can create multiples of success for businesses. Discover Ryan's insights on valuing businesses beyond mere numbers…
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In this captivating episode of the Service MVP Podcast, host Joe Crisara is joined by special guest Paul Ross, an expert in subconscious selling, master hypnotist, and renowned author. Together, they explore the art of using subconscious techniques to enhance sales and build unbreakable rapport with clients. Discover how to get clients to sell them…
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In this insightful episode of the Service MVP Podcast, host Joe Crisara, America's Service Sales Coach, sits down with Brian McDermott from ProStar Plumbing. They delve into the transformative power of using Rilla AI and Service MVP to exponentially boost sales. Brian shares his journey of implementing these tools to enhance his team's performance,…
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Welcome to the Service MVP Podcast, hosted by America's service sales coach, Joe Crisara. In this episode, Joe is joined by his esteemed guest, Rick Picard, to uncover the three secrets of creating high-value service that can set premium service companies apart from the competition. The discussion kicks off with the first secret: functionality. Joe…
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Welcome to the Service MVP Podcast! In this episode, host Joe Crisara, America's Service Sales Coach, sits down with marketing guru John Jantsch from Duct Tape Marketing. John shares his journey and insights on how to successfully market home service businesses. Discover the essence of a solid marketing strategy, the importance of understanding you…
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Hosted Payload, the satellite and space law podcast, returns for Season 2. Host Henry Gola welcomes AT&T’s Caroline Van Wie, and they venture beyond space movies to discuss the groundbreaking 1988 film Working Girl. Plus, Chloe Hawker is back with the month’s biggest news with the Orbital Debrief.Wiley Rein LLP által
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Welcome to the Service MVP Podcast, hosted by Joe Crisara, America's Service Sales Coach. In this insightful episode, Joe is joined by esteemed colleague Lee Salz, a renowned sales contrarian and author. Despite knowing each other for 12 years, this marks their first face-to-face discussion, making the conversation even more special. Lee shares his…
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