182: Technology Enabled, People-Focused Customer Service With Matt Whitmer

Customer Service Academy

Technology enabled, people-focused Customer Service With Matt Whitmer.

In today’s episode, we’re thrilled to welcome Matt Whitmer into the studio. Matt is the Chief Revenue Officer and SVP of Marketing at Mosaicx, a conversational AI provider. He has over 15 years of experience in senior leadership focused on CX and enterprise client relationships.

What we cover in this episode:

• It's all about meeting customers where they are in their journey.

• Customers want to trust the brands they work with.

• Customers want to feel like they are being helped, not "sold."

• Build conduits within your organization to ensure open communication and to bust silos.

• The best customer experience is enabled by technology and AI but driven by people.

Subscribe, review, and share this episode to help more leaders bring passion and purpose to their organizations.

Links & Resources:

📌 Connect with me on LinkedIn: https://www.linkedin.com/in/tony-johnson-ccxp/

📌 Book hospitality training for your team today: https://www.igniteyourservice.com/summits

📌 Connect with Matt: [email protected] or at www.mosaicx.com

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/@TheTonyJohnson

Twitter: https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

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