392. How Warby Parker Is Redefining Retail And Customer Experience Retail Gets Real podcast

A tartalmat a National Retail Federation biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a National Retail Federation vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.

Retail Gets Real »
392. How Warby Parker is redefining retail and customer experience

8d ago 23:40

Megosztás

MP3•Epizód kép

From its early beginnings as a digitally native disruptor to becoming a household name in eyewear, Warby Parker has consistently challenged conventions in retail. Sandy Gilsenan, Warby Parker’s chief retail and customer experience officer, explores how the company is reshaping the customer journey and redefining what it means to be an innovative retailer today.

(00:00:00) Gilsenan’s career path to Warby Parker

(00:05:08) The power of omnichannel retail

(00:07:43) Who is the Warby Parker customer?

(00:10:30) Staying innovative and looking ahead

(00:16:20) Harnessing AI to enhance retail

(00:20:30) Advice for the next generation of retailers

The National Retail Federation is the world’s largest retail trade association.

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Resources:

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• Become an NRF member and join the world’s largest retail trade association

• Learn about our retail education platform, NRF Foundation, at nrffoundation.org

• Learn about retail advocacy at nrf.com/advocacy

• Find more episodes at retailgetsreal.com

• 353: How customer-facing AI will energize retail’s future

390 epizódok

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