The Art Of Listening & Learning From Your Customers & Employees To Drive Growth & Innovation | Shantel Love

CXChronicles Podcast

Hey CX Nation,
In this week's episode of The CXChronicles Podcast #228 we welcomed Shantel Love, Global VP of Customer Success Clinical & School Assessment based in Henderson, NV. Shantel is also a keynote speaker, author, LinkedIn Top Personal Branding Voice & work place futurist.
Shantel is on a mission to help diverse professionals use their voices on LinkedIn to build powerful and profitable personal brands without being tied their phones, without posting every day, without the gimmicks.
Corporate Executive by day and Business and Personal Branding Mentor by night with a passion for seeing diverse professionals win (especially those who are the first, few, and only).

In this episode, Shantel and Adrian chat through how she has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across her own customer focused business leader journey.
**Episode #228 Highlight Reel:**
1. Identifying problems, curating solutions, & hiring A-players to execute CTAs
2. Why so many CX executives thrive & embrace the "customer chaos" at scale
3. Aggregating and normalizing your customer data to create actionable tasks
4. Celebrating your Voice of Champions -- your best & brightest employees
5. Putting yourself in your customer/employee's shoes to understand the journey
Huge thanks to Shantel for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the customer experience & customer success space into the future.
Click here to learn more about Shantel Love

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