Martin Harvey - Better ways to communicate and engage with your patients for improved retention.

Chiro London Podcast

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Loved this chat with Martin Harvey, one for the chiropractors, I (Craig McLean) was in London 2ºC he was in Melbourne 30ºC and we covered in one episode so many ways to engage better with your clients to enable you to provide better service which naturally will encourage people to stay with you longer.
At the beginning, after setting the scene, we tackle the question as to whether it's appropriate to encourage people to be life long chiropractic patients. Some in the profession suggest it's not appropriate and we should be able to teach/train/coach all people out of a problem and dis-engage with them as soon as possible or you are just ripping people off. We came to the conclusion that with todays stressful lifestyles and peoples desire to be as healthy as possible there is a need and desire by many to add chiropractic to their healthy lifestyle choices hence it is appropriate to some people.
So listen on to find out things to do during your 1st, 2nd or routine visits that can help you engage better with your clients. Martin is an expert at helping us communicate more effectively to help people move from focus on pain to prevention and eventually performance. Spoiler alert - all about building bridges from where the person is at or focused and bridging to the possibilities of a different paradigm.
Thanks Martin here are some links to Martin's work.
Under the influence podcast - Martin chats with me Craig McLean
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To learn more about Martin's Retention Recipe 2.0

Email Martin - [e-mail]

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