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voice v text
Manage episode 498429684 series 3660582
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🎙️ Summary – AI Voice Bot Podcast Episode
In this episode, Dave explores a surprising shift in customer communication—AI voice bots are outperforming text messaging in response rates, with up to 65% engagement compared to SMS's 25%. Despite SMS boasting a 98% open rate, people often ignore texts, while voice still commands attention and urgency.
Listeners learn that AI voice bots today are natural-sounding, emotionally responsive, and capable of handling complex tasks like appointment rescheduling in a single call. They also offer cost savings over time and fewer compliance hurdles than SMS.
Dave breaks down where voice bots shine—reducing no-shows, collecting documents, handling urgency, and creating more personal, adaptive experiences than traditional methods. The future of customer engagement may actually feel more human, not less, thanks to smarter voice tech.
Brought to you by Dave at AI Voice Solutions, with over 20 years of experience helping businesses transform customer service with voice automation.
💡 Got a question or topic idea for the next episode? Just ask Dave.
📣 Get in Touch
Got a question about voice bots? Want to collaborate or see how they can work for your business? I’d love to connect.
- 🌐 Website: ai-voice.ai
- 📞 Book a Call: Schedule a 30-min chat
- 🔗 LinkedIn: Dave
- 💬 Text "Just ask Dave"
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