What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minut ...
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Grab your favorite brew (ours is coffee ☕) and sit down with Paul Schneider and Chris Van Wingerden from dominKnow. Together they unpack the real-world headaches L&D pros face — managing learning content creation, operations, and proving business value. Expect lively chats with guest experts and practical tips you can plug straight into your learning strategies or development workflows. Whether you’re a veteran L&D leader or a brand-new instructional designer, tune in for strategic, technolo ...
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Are you tired of the same old, surface-level conversations about Diversity, Equity, and Inclusion (DEI)? Look no further. You Must Be Woking is the podcast cutting through the noise with unfiltered, candid discussions on the real challenges and opportunities in building genuinely inclusive workplaces. Join hosts Craig Richards and Dawn Hurst as they tackle tough topics from cancel culture and unconscious bias to psychological safety and leadership accountability. We're here to challenge norm ...
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The Fast Talk podcast offers the best guides to cycling performance and endurance sports training from world-class experts. Cohosted by cycling coaches and sport scientists Trevor Connor and Rob Pickels, Fast Talk episodes feature fascinating conversations with world-class experts discussing the endurance sports topics they know best: the best ways to train, effective workouts, questions on polarized and interval training, sports nutrition, physiology and recovery, and sport psychology. Fast ...
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Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
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Physician's Weekly presents PeerPOV: The Pulse on Medicine, a weekly podcast series that features expert points of view on the latest healthcare news, landmark research, and more.
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B2B marketing in Asia starts here. Discover APAC growth strategies, brand localization, PR, ABM and demand generation in Japan and across Asia-Pacific. The Asia AIM Podcast is your front row seat to the strategies, stories and successes powering today’s most innovative B2B brands in Japan, Southeast Asia & the wider APAC region. From generating demand and localizing brands to shaping PR strategy and executing ABM in Asia, this podcast brings you behind the scenes with marketing leaders and b ...
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If you want to know what’s happening in social value and understand what good looks like, Then this podcast is for you. It can be hard to keep up to date with the amount of information; it is also time-consuming to read more and more content. Join Sarah Stone, Founder and Director of Samtaler, a social value agency based in the UK. Sarah is a renowned social value expert and works with complex organisations to deliver social value training and consultancy support. Each month we will bring yo ...
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The Pipeliners Podcast is the source of industry information for pipeline professionals. This is a weekly podcast with new episodes released every Tuesday. Each week, host Russel Treat welcomes industry-leading experts and insightful guests to share their knowledge about specific pipeline topics in an informative, conversational setting. Each episode covers topics that include alarm management, compliance, control room management, cybersecurity, HMI and SCADA, inspection, integrity, leak det ...
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Warfare of Art and Law Podcast sparks conversation about the intriguing – and sometimes infuriating – stories that arise in the worlds of art and law with artist and attorney Stephanie Drawdy.
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The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intercom
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
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We depend on public services for a functioning society. But there are record pressures on our health, social care and children’s services; and those covering homelessness, housing, domestic abuse, education, employment and training, criminal justice and support. Resources are stretched. Demand is escalating. Traditional approaches, whereby public authorities either do everything in-house, or outsource services with the same process as when they buy goods, are not delivering good outcomes. Th ...
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Welcome to The Reality of Business, the go-to podcast for insights, stories, and straight-talking advice on all things business. With over two decades of running Reality Training, Bob & Jeremy have coached thousands, spoken at global conferences, and worked with businesses of all sizes - from start-ups to household names. Their experience, paired with their unique storytelling style, makes this podcast a must-listen for anyone looking to sell smarter, lead better, and think differently about ...
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Episode 409: PHMSA Rule Making Update with Jim Curry
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38:50In this episode of the Pipeliners Podcast, Jim Curry of Babst Calland returns for an in-depth discussion on current and upcoming PHMSA rulemakings. The conversation covers the agency’s evolving focus on risk-based, technology-driven regulation — including the growing role of AI and advanced analytical tools — and what these changes mean for operato…
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All the questions you had about synthetic users but were afraid to ask
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42:51Episode web page: https://bit.ly/42dkHi0 ----------------------- Episode summary: In this thought-provoking episode of Insights Unlocked, host Lija Hogan sits down with Dr. John Whalen—cognitive scientist, author, and founder of Brilliant Experience—to explore how artificial intelligence is reshaping the way teams conduct customer research. With de…
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Artist & Attorney Stefania Salles Bruins on "How to Work Your Lawyer-Trained Brain to Strengthen Your Cranial Nerve 2" Part II - A 2ND Saturday Conversation
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1:05:44Send us a text Cover photograph credit: Jessica Minor Link to PowerPoint presentation referenced in episode is available here. Show Notes: 1:20 intro and background 2:40 Slide 4 - Overview of Part I: 6 & ½ tips & tricks: 1 – perspective & point of view; 2 – Light; 2-1/2 – shadow; 3 – value / contrast; 4 – temperature; 5 – depth and illusion of 3-D;…
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Inside Expivia Digital and the State of Contact Center Technology
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13:29Send us a text Join us for an inside look at Expivia Digital and the current state of contact center technology. We share our 30-year journey from running contact centers to consulting on CCaaS platform selection, AI quality assurance, and NICE CXone implementations. As members of NICE's Executive Advisory Board, we discuss the biggest trends shapi…
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391: How to Use Physiological Data to Determine the Work You Should Do
1:11:22
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1:11:22Physiologist Jared Berg talks with us about how he uses both in-lab and on-the-road testing to determine what type of work an athlete should focus on. Learn more about your ad choices. Visit megaphone.fm/adchoicesFast Talk Labs által
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Apologizing to Patients: Malpractice Attorney Shares How to Avoid Legal Risk
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17:03Dr. MedLaw returns to share how physicians can apologize to patients without accidentally creating evidence of malpractice. Let us know what you thought of this week’s episode on Twitter: @physicianswkly Want to share your medical expertise, research, or unique experience in medicine on the PW podcast? Email us at [email protected]! Thanks f…
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DEI or Die? Building Sites & Boardrooms l In The Spotlight with John Wilkinson
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56:11In this episode of You Must Be Woking – In the Spotlight, Dawn and Craig sit down with John Wilkinson, Chief Operating Officer of BAM UK & Ireland, to explore the future of the construction industry through the lens of diversity, inclusion, culture, and sustainability. With the sector facing a shortfall of a quarter of a million workers in the next…
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Episode 408: Building Measurement Capability at the Nation State Level with Osten Olorunsola
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36:33This episode of the Pipeliners Podcast features a conversation with Osten Olorunsola of Aradel Holdings about the opportunities and challenges of building measurement capability at the national level in Nigeria. The discussion explores the critical role of measurement in oil and gas operations, the regulatory landscape, and the impact of shifting f…
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Build your Plan B: How content entrepreneurship can unlock freedom and meaning
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43:52Episode web page: https://bit.ly/46shU5A ----------------------- Episode summary: Joe Pulizzi—bestselling author, founder of the Content Marketing Institute, and creator of the Content Inc model—joins host Nathan Isaacs to talk about redefining work, meaning, and success in the age of AI and economic uncertainty. From his transition after a success…
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The New ISO Standard for L&D and Goal-Based Learning
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49:46Join Dave Vance, architect of the groundbreaking ISO 30437 standard for L&D metrics, as he reveals why the first comprehensive measurement framework is a game-changer for L&D leaders. Dave shares his take on today's obsession with role/skills-based learning — and why this tunnel vision could be sabotaging your L&D impact. As an industry thought lea…
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Smooth scaling: How Intercom manages 500+ product launches a year
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23:53In this episode of The Ticket, Ruth O’Brien, Senior Director of AI Support, is joined by Sean Reid, New Product Introduction Program Manager, and Beth-Ann Sher, Senior Knowledge Manager, to unpack how Intercom handles 500+ product launches a year. They share how the NPI (New Product Introduction) process enables both Fin and human teammates to deli…
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390: Exploring the Mindset and Training of America’s Most Accomplished Nordic Skier, Jessie Diggins
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53:31No American skier has rewritten the record books like Jessie Diggins. She’s figured out how to take down the Norwegians at their strongest sport—and she shares how she did it. Learn more about your ad choices. Visit megaphone.fm/adchoicesFast Talk Labs által
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In this episode, Sara Tolaney, MD, of Dana-Farber Cancer Institute, discusses sequencing strategies after progression in HER2-positive metastatic breast cancer. She reviews current second-line standards, considerations for patients with brain metastases, and emerging therapies in the post–T-DXd setting. Let us know what you thought of this week’s e…
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Ada Stewart, MD, FAAFP, discusses the strengths and limitations of various cervical screening methods, emphasizing the importance of appropriate patient selection when considering HPV self-collection. Let us know what you thought of this week’s episode on Twitter: @physicianswkly Want to share your medical expertise, research, or unique experience …
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Episode 407: AGA GIS and ARM Committee Work with Ben Gilman
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36:03This episode of the Pipeliners Podcast features a conversation with Ben Gilman about the American Gas Association’s GIS and Asset Records Management Committee. The discussion explores the evolution of mapping and GIS in the utility industry, the committee’s focus on improving accuracy and best practices, and the growing importance of integrating GI…
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Unlocking SaaS growth with fast, focused customer research with Asia Orangio
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41:44Episode web page: https://bit.ly/46FFJbA ----------------------- Episode summary: In this episode of Insights Unlocked, we dive deep into the intersection of customer research, growth strategy, and fast decision-making with Asia Orangio, founder and CEO of DemandMaven. Host Lija Hogan, principal of experience research strategy at UserTesting, guide…
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389: Fast Chats - Should We Be Reconsidering Zone 2 Training
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43:43Zone 2 training has become all the rage, but a 2025 review is taking a step back and questioning whether it really produces the gains we thought it does. Learn more about your ad choices. Visit megaphone.fm/adchoicesFast Talk Labs által
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Relationships First: The Unwritten Rules of B2B Sales in Japan with Dr. Greg Story, President, Dale Carnegie Training Japan | Ep 3
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41:30Welcome to Episode 3 of the Asia AIM podcast. Doing business in Japan is unlike anywhere else in the world; if you want to succeed, relationships are crucial. Today, Robert Heldt is joined by Dr. Greg Story, author of Japan Sales Mastery, to uncover why trust and long-term partnerships are vital for Japan’s B2B market. From illustrating and explain…
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Building Health Literacy to Empower Patients & Improve Outcomes, Part 2
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14:03Physician’s Weekly board member Alex McDonald, MD, and Stephanie Sutherland, PhD, continue their discussion about science communication, emphasizing the importance of empowering patients through health literacy. Let us know what you thought of this week’s episode on Twitter: @physicianswkly Want to share your medical expertise, research, or unique …
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Lessons from Vanta: Scaling support through trust, education, and AI innovation
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30:24In this episode of The Ticket, Vanta’s Director of Customer Support, Margarita Wilshire, joins Intercom’s Senior Director of Human Support, Bobby Stapleton, to share how her team blends human expertise, customer education, and AI innovation to deliver fast, trustworthy, and scalable support – while keeping customer experience at the heart of everyt…
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Episode 406: PHMSA’s Focus on Safety Impact with Keith Coyle
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40:42This episode of the Pipeliners Podcast welcomes back Keith Coyle, now serving as Chief Counsel at PHMSA, to discuss his new role and the agency’s current priorities. The conversation highlights leadership changes within PHMSA, the administration’s push for greater efficiency and impact, and the agency’s updated approach to rulemaking, enforcement, …
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Why brand matters and how CMOs are playing out of position
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42:38Episode web page: https://bit.ly/3K2NcZn ----------------------- Episode summary: In this episode of Insights Unlocked, Joe Chernov, a seasoned B2B marketing leader and Executive in Residence at Battery Ventures, joins host Johann Wrede to unpack the modern CMO’s biggest trap—playing out of position. Joe shares the pivotal career moment that pulled…
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Beyond Engagement Theater: What Drives L&D Performance
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47:28What if everything you think you know about learner engagement is wrong? Clark Quinn, renowned learning scientist and author of "Make It Meaningful," joins IDIODC to challenge conventional L&D wisdom. He reveals the research-backed approach to creating learning experiences that actually drive business results. We'll explore the critical difference …
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388: The Good, The Bad, and The Ugly Trends in Training Software
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1:21:35TrainingPeaks CEO, Lee Gerakos, joins us to discuss the current trends in training software and where he thinks they are going. Learn more about your ad choices. Visit megaphone.fm/adchoicesFast Talk Labs által
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Building Health Literacy to Empower Patients & Improve Outcomes, Part 1
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20:44Physician's Weekly board member Alex McDonald, MD, returns to talk with medical writer Stephanie Sutherland, PhD, about the critical need for effective science communication with patients. Let us know what you thought of this week’s episode on Twitter: @physicianswkly Want to share your medical expertise, research, or unique experience in medicine …
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Episode 405: New release of SCADA Connect component of PODS with Marissa Anderson and Gary Choquette
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35:06This episode of the Pipeliners Podcast features a discussion with Marissa Anderson of Magnolia River and Gary Choquette of PRCI about the Pipeline Open Data Standard (PODS) and the new SCADA Link module. The conversation explores how PODS provides a geospatial framework for managing pipeline data, the value of linking SCADA data to precise pipeline…
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How to stop wasting research and turn customer insights into action with Jake Burghardt
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37:35Episode web page: https://bit.ly/3UXulRJ ----------------------- Episode summary: In this episode of Insights Unlocked, host Lija Hogan sits down with Jake Burghardt, author of Stop Wasting Research and ex-Amazon and ex-Microsoft. Together, they dive into one of the most overlooked challenges in customer research: why so much valuable insight never…
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25 Years of Bob, Jeremy & Reality: Lessons from Building a Training Business
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37:00Send us a text What does it take to build a successful sales training business - and still be laughing 25 years on? In this special anniversary episode, Bob and Jeremy reflect on the lessons, surprises, and stories they’ve collected over a quarter of a century of running a training company. One of the biggest revelations? Learning to take business …
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Curator Michael Jacobs on the Museum of the Southern Jewish Experience
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59:58Send us a text Cover photo by Rhonda Dumas, Pieface Photography Show notes: 2:00 Museum of Southern Jewish Experience beginning 2012 MSJE moved to Jackson MS and became part of Institute of Southern Jewish Life 3:30 4th year in New Orleans 4:50 MSJE’s mission 5:45 Chapman Family Research Center 6:00 archival vault – over 375 collections and over 4,…
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387: Preparing for Cyclocross Race Day, with Adam Myerson
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1:06:36Cyclocross veteran Adam Myerson shares the essential race-day strategies—covering equipment, course inspection, warm-up, nutrition, and tactics—that can make or break your season. Learn more about your ad choices. Visit megaphone.fm/adchoicesFast Talk Labs által
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How the Eggshell Skull Doctrine Shapes Liability in Malpractice Cases
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10:12What is “eggshell skull?” Dr. MedLaw returns to explain the legal standard and how it impacts physician liability and damages in malpractice cases. Let us know what you thought of this week’s episode on Twitter: @physicianswkly Want to share your medical expertise, research, or unique experience in medicine on the PW podcast? Email us at editorial@…
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Episode 404: Combining Gamification and Generative AI to Improve Training (with Survey) with Clint Bodungen
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42:07In this episode of the Pipeliners Podcast, we revisit our conversation with Clint Bodungen of ThreatGEN. The discussion focuses on the application of gamification and generative AI in professional training, specifically for enhancing cybersecurity and incident response exercises. The episode also explores a PHMSA-sponsored R&D project that is adapt…
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Creating workplaces that work for all to thrive with Tara May
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38:44Episode web page: https://bit.ly/4fEzKXi ----------------------- Episode summary: In this thought-provoking episode of Insights Unlocked, host Lija Hogan is joined by Tara May, CEO of Spirit Tech—a pioneering tech company where more than 90% of the staff are autistic. Together, they explore what it truly means to create inclusive workplaces, the bu…
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Visual Design for Learning Performance and Accessibility
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45:36What if better visual design could simultaneously boost learning outcomes and meet accessibility requirements? Visual design expert Connie Malamed, author of "Visual Design Solutions," reveals how strategic visual choices enhance learning for everyone — then shows how to make those same visuals accessible without compromising effectiveness. We'll e…
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386: The Psychological Impact of Overtraining
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1:03:25We talk with Dr. Kristen Dieffenbach about the psychological indicators of overtraining, which can often be the more dynamic signs for athletes and coaches to look for. Learn more about your ad choices. Visit megaphone.fm/adchoicesFast Talk Labs által
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Digital Health Tools Offer New Window for COPD Exacerbation Prevention
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11:21M. Bradley Drummond, MD, discusses how new inhaler technologies can detect early warning signs of COPD exacerbations. Let us know what you thought of this week’s episode on Twitter: @physicianswkly Want to share your medical expertise, research, or unique experience in medicine on the PW podcast? Email us at [email protected]! Thanks for lis…
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Episode 403: Managing Pipeline Encroachment with Ed Hetsko
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40:36This episode of the Pipeliners Podcast features pipeline consultant and former pipeline engineer with Phillips 66, Ed Hetsko, discussing the complexities of pipeline encroachment. The conversation defines what an encroachment is and explores the challenges that arise as urban areas expand around once-rural pipelines. Hetsko also explores the variou…
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Fin Conversations Ep3: The blueprint for scaling AI in customer service
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20:04In this episode, Senior Director of AI Support Ruth O’Brien and VP of Support Declan Ivory take you inside part two of Intercom’s AI Agent Blueprint: "Scale it." They share lessons from being the first support team in the world to deploy a generative AI agent and dive into the organizational shifts that make scaling the impact of AI possible. From …
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Optimize with empathy: Gwen Hammes on turning behavior into brand impact
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30:57Episode web page: https://bit.ly/4fEzKXi ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- Episode summary:This week on Insights Unlocked, Nathan Isaacs sits down with Gwen Hammes, co-CEO of CRO…
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385: Potluck Discussion - Fatigue Training, Impact of Pregnancy, and Athlete Parents
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46:29In this week’s potluck episode, we discuss the value of training fatigued, how to support a pregnant athlete, and what we can learn from parents who are professional athletes. Learn more about your ad choices. Visit megaphone.fm/adchoicesFast Talk Labs által
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Episode 402: AI based Risk Washing in Training Delivery with Rob Day
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39:05In this episode of the Pipeliners Podcast, host Russel Treat is joined by Rob Day of Cognisense to discuss AI Based Risk Washing in Training Delivery. In this episode, Rob discusses his background, as well as the relatively new risk regarding pipeline training and AI. Visit PipelinePodcastNetwork.com for a full episode transcript, as well as detail…
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Exploring 'The Wheel': Clay’s rotational program creating future leaders through customer service
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27:24Ruth O’Brien, Senior Director of AI Support at Intercom, sits down with George Dilthey, Head of Support at Clay, to explore “The Wheel” – Clay’s 15-month rotational program that begins in customer service and develops the next generation of tech leaders. Find out more about The Wheel program here. Watch this episode on YouTube: https://youtu.be/zUw…
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Keep Call Centers In America Act- The Truth
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14:53Send us a text In this episode, we dig into the Keep Call Centers in America Act and uncover the truth behind the headlines. On the surface, it sounds like a patriotic move to keep jobs here in the U.S., but when you look closer, the story gets more complicated. We break down what the bill actually says, how it could affect American contact centers…
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Worker Protection: The Fine Line Between Banter & Harassment | with Tina Chander
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1:00:29In this episode of the You Must Be Woking podcast, Dawn Hurst, Craig Richards and law expert Tina Chander, delve into the Worker Protection Act 2023. They break down the core provisions of the Act, explaining how it introduces new duties for employers to actively prevent harassment and discrimination in the workplace. The three discuss the broader …
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Every (buying) decision is emotional with Talia Wolf
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30:22Episode web page: https://bit.ly/3Jjar14 ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- Episode summary:In this episode of Insights Unlocked, host Nathan Isaacs sits down with Talia Wolf—foun…
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Fix the Meeting: Frameworks for High-Performance L&D Teams
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55:18Let's be honest — L&D teams are drowning in meetings that feel like productivity black holes. But what if those same meetings could become your secret weapon for driving real business results? Communication expert Mike Simmons has figured out how to transform meetings from time-wasting rituals into strategic performance engines, and joins our IDIOD…
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384: The State of Gravel Racing, with Alexey Vermeulen and Ben Delaney
58:36
58:36
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58:36We’re joined by the Michigan-born gravel racer and the longtime cycling journalist to explore the good, the bad, and the ugly of gravel racing and riding in 2025. Learn more about your ad choices. Visit megaphone.fm/adchoicesFast Talk Labs által
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Navigating Japan’s SaaS Market: Localization & Partnerships with Shay Khosrowshahi, MD YuLife Japan | Ep 2
40:30
40:30
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40:30Hello and welcome to Asia AIM, the podcast that uncovers the strategies and stories driving business success in Japan and the APAC region. Robert Heldt, CEO of AIM B2B, is joined by Shay Khosrowshahi, Managing Director of YuLife Japan and Asia. From scaling a SaaS startup in the UK to leading its explosive growth in Japan, Shay reveals how to navig…
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How H. R. 1 Could Reshape Healthcare Access, Coverage, and Physician Payment
41:53
41:53
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41:53Alex McDonald, MD, is joined by Elizabeth McNeil of the California Medical Association, and together they unpack H. R. 1’s sweeping healthcare cuts, coverage losses, and payment shifts—highlighting what they mean for physicians and patients nationwide. Let us know what you thought of this week’s episode on Twitter: @physicianswkly Want to share you…
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SERENA-6 at ASCO 2025: ctDNA-Guided Therapy in HR+/HER2- mBC
26:18
26:18
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26:18In this episode, Hope Rugo, MD, of City of Hope, shares insights from the SERENA-6 trial, which evaluated ctDNA-guided treatment changes for patients with HR-positive/HER2-negative metastatic breast cancer. Let us know what you thought of this week’s episode on Twitter: @physicianswkly Want to share your medical expertise, research, or unique exper…
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