Powering Travel is a new audio platform brought to you by Expedia Group. You can expect to hear travel industry experts speaking about topics ranging from travel trends and research data to tools and solutions that will change the way you approach your business. Each episode shares actionable tips to help industry leaders stay current and ultimately benefit the entire travel ecosystem—from CEOs to everyday travelers. Powering Travel is produced by Expedia Group in association with Quill. Lea ...
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Ready to unlock the true power of your ERG? Dive into ”Intent to Impact: The ERG Podcast,” hosted by Chezie Co-Founder, Dumebi Egbuna. Join candid conversations with DEI practitioners from leading companies as they share their secrets for building impactful employee resource groups (ERGs). Website: www.chezie.co
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Insights are integral to the growth of your business. Those that are not collecting, analyzing and above all integrating consumer insights will fall behind competitors who are learning about how to better serve their customers. Every episode, we speak with an insights leader from one of the world’s leading brands to hear how they’re integrating consumer insights into strategy to move the business forward.
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Unlocking Traveler Value with Expedia Group's Latest Research
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17:42
The cost of travel is on the rise, and so are our customers' expectations. So how can travel providers keep up? Expedia Group's head of B2B Lodging Marketing, Brandon Ehrhardt, joins the podcast to share insights from our latest research on traveler behavior. Compared to travelers booking on other platforms, Expedia Group travelers are shown to spe…
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Translating Unstructured Data into Actionable Insights with Victoria Gnatoka, Customer Experience Product Manager at Expedia Group
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30:13
By next year, 70 to 80% of all the data we receive will be unstructured. Is your organization prepared? In this episode, we are joined by Victoria Gnatoka, Customer Experience Product Manager at Expedia. Drawing on over 10 years of experience, she digs into how adopting an omnichannel approach can help obtain unstructured data that can be turned in…
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Using AI to Unlock the Business Potential of Insights with Febronia Ruocco, Global Strategic Insights & Analytics Director & Executive Coach
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23:37
As AI advances, critical questions around ethics, limitations, and capabilities emerge. Can it ever truly replicate human insight? How is it reshaping business cost structures? Who really owns the data? To tackle these pressing issues—and raise even more—we’re joined by Febronia Ruocco, Global Strategic Insights & Analytics Director and Executive C…
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Cutting Through the AI Noise with Aaron Cannon, CEO & Co-Founder at Outset
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25:55
The secret to leveraging real value from AI in qualitative research is thinking like a user, not an investor—and discerning the data. In this episode, we’re joined by Aaron Cannon, CEO & Co-Founder at Outset, as he explores how AI can eliminate the trade-offs between depth and speed in qualitative research to gather richer, more actionable insights…
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Exploring the Intersection of Mental Health and DEI | Daniel Nguyen (Chegg)
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In this episode of Intent to Impact, host Dumebi Egbuna welcomes Daniel Nguyen, Culture, Belonging, and Inclusion Program Manager at Chegg. Together, they explore the intersection of mental health initiatives and DEI efforts. True transformation requires changes in both policies and organizational behaviors. Daniel shares his journey from mental he…
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Understanding Rising Digital Threats in The Travel Industry
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As fraud becomes more sophisticated, it’s crucial for travel businesses to stay one step ahead. In this episode of Powering Travel, Samantha Lopez is joined by Amit Ghosh, Head of Fraud and Risk Portfolio at Expedia Group, to discuss increasing threats in the travel industry. Amit shares his insights on the growing challenges posed by AI advancemen…
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An Expedia Group insider reveals how to reduce cancellations and create a great vacation rental experience
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As vacation rentals rise in popularity, it's more important than ever to ensure your listing stands out. Angela Page, Director of Account Management for Vacation Rentals at Expedia Group and a Vrbo host herself, shares her tips for optimizing your property listing to attract the right guests and provide a great experience. Some of her advice includ…
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Embracing the Future of Insights with Bipul Markan, Head of Research and Insights MENA at Assembly Global
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28:41
The world of insights is continuously expanding. But what does that mean for insights professionals? And what skills do you need to stay ahead as the industry evolves? In this episode, we dive deep into these topics with Bipul Markan, Head of Research and Insights MENA at Assembly Global. He encourages insights leaders to broaden their capabilities…
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Advocating For Inclusive and Accessible Travel
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Everyone deserves to feel safe and welcome while traveling. However, Expedia Group’s latest research reveals that Black, Latino, LGBTQIA+ travelers, and those with disabilities still face significant barriers that hinder their travel experiences. Lawrence Phillips, CEO of Green Book Global, shares how his platform empowers Black travelers with auth…
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A Masterclass in Curiosity with Sean McCullough, Sr. Brand Insights Manager at Molson Coors
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Want to elevate your career in insights? Start thinking like a toddler. In this episode, we're joined by Sean McCullough, Sr. Brand Insights Manager for Coors Family of Brands, Imports, Economy, Non-Alc, & Whiskey at Molson Coors. Sean discusses how he takes inspiration from the world of insights and beyond to continuously cultivate his sense of cu…
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Engaging Non-Desk/Hourly Workers in ERGs | André Walcott (Advantis Credit Union)
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Join us on Intent to Impact as Chezie Co-Founder Dumebi Egbuna talks with André Walcott, Assistant Vice President of Diversity, Equity, and Inclusion at Adventist Credit Union. Andre shares insights on transforming ERGs into "Belonging Communities" and his innovative approaches to engaging all employees, including those in non-desk and hourly roles…
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Going Beyond the Obvious with Tara Kenneway, Senior Brand Strategist and Insights Manager at T-Mobile
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29:05
Insights isn’t a standalone discipline. The more you work in concert with other areas of the business, the more likely you are to deliver on consumers wants and needs. In this episode, we’re joined by Tara Kenneway, Senior Brand Strategist and Insights Manager at T-Mobile, as she explores how to build insightful brands through an interdisciplinary …
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When opening a new property, securing those initial bookings can be challenging, especially when competing against established properties. Susana Ramírez Horta, Vice President of Sales and Marketing for Tafer Hotels & Resorts, shares how she leverages Expedia Group's tools to increase visibility for both new and established properties. Susana expla…
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In today’s market, travelers have seemingly endless options for where to stay. How can businesses boost their visibility to ensure that travelers are making bookings with them? We hear from Carlos del Pino at Original Group who has tapped into Expedia’s extensive B2B partner network and launched a pay-per-stay Accelerator, to boost visibility, maki…
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The impact of first-party data on digital advertising
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Data and cookies have long been used in advertising to understand, target, retarget, track, and report on the purchasing journeys of consumers. Now that third-party cookies are being phased out, travel marketers and advertisers need to rely on first-party data to build strategic campaigns that effectively connect with travelers. In this episode, we…
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Quarterly Review, Q2 2024
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Join us for this Quarterly Review episode as host Thor Olof Philogène revisits some of the highlights from recent episodes, exploring the varied and rich perspectives of the brilliant insights leaders who’ve joined the podcast this quarter. Stay tuned for the next season of the Consumer Insights Podcast coming in August.…
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Powering Travel is changing to best serve you! On this feed, you’ll find exclusive stand-alone content that offers insights into the ever-evolving travel industry. We’ll be breaking down complex topics and providing insights and inspiration to help you grow your business. You’ll be hearing about a range of topics from expert voices across the indus…
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The Power of Asking the Right Questions with Jascina Simeon, Global Head of Consumer Insights and Customer Experience
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“Are we asking the right questions? Are we asking the right people? Are we asking in the right context and at the right time?” In this episode, we are joined by Global Head of Consumer Insights and Customer Experience Jascina Simeon who firmly believes that consumers do know what they want, as long as insights professionals are asking the right que…
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Elevating ERGs through executive sponsorship | Guishard Revan (Expedia Group)
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Join us on Intent to Impact as Guishard Revan, Senior Global Manager of Diversity & Inclusion at Expedia Group, discusses the vital role of executive sponsors in supporting Inclusion Business Groups (IBGs) at Expedia Group. Guishard explores how executive sponsors mentor IBG members and leaders, align IBG initiatives with business goals, and streng…
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Real-World Insights with Bonnie Chiurazzi, Director of Market Insights at Glassdoor
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How can you maximize the impact of your insights while working in an imperfect world? Bonnie Chiurazzi, Director of Market Insights at Glassdoor, joins us to share how her transition from CPG to tech has shaped her rigorous approach to market research. She also explores the best practices for leveraging research methodologies in real-world contexts…
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Building a globally inclusive ERG program | Courtney Humphrey (Ex-2U)
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Join us on Intent to Impact the ERG Podcast as Courtney Humphrey, Senior Global DEI Specialist at 2U, explores the intricacies of building globally inclusive Employee Resource Groups (ERGs). Throughout the episode, Courtney provides valuable insights on developing ERGs that embrace and celebrate diversity across multiple countries, ensuring program…
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Becoming a Business Intelligence Expert with Nick Rich, Group VP Insights & Analytics, ex-InterContinental Hotels Group/Carlsberg
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“Insights aren’t just for marketing. They’re for the whole business”. And that’s precisely why it’s essential to be a business intelligence expert. In this episode, Nick Rich, Group VP Insights & Analytics, ex-InterContinental Hotels Group/Carlsberg, shares the importance of building capabilities and competencies around problem-solving, developing …
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Building human-centric ERG programs | Jonathan Garcia (Reddit)
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In this episode of Intent to Impact, we're joined by Jonathan Garcia, Reddit's Diversity, Inclusion, and Belonging Lead, sharing his journey from grassroots racial justice work to leading DEI efforts in tech. He discusses building inclusive communities, the real-life impact of DEI initiatives, and highlights the crucial role ERGs play in fostering …
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An Optimistic Outlook for Insights with Stephanie Hutchison, Principal Divisional Strategy Consultant at Health Care Service Corporation
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26:23
Uncertainty or opportunity? It’s only a matter of perspective. Drawing upon a wealth of experience in leveraging secondary research foresights, Stephanie Hutchison, Principal Divisional Strategy Consultant at Health Care Service Corporation, joins us to explore the opportunities in the future of the insights industry and share how insights professi…
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Supporting ERGs in times of crisis and moments of significance | Takayla King (Box)
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28:23
In this episode of Intent to Impact, Takayla King, Head of Belonging at Box, delves into the crucial role of Employee Resource Groups (ERGs) in providing support during times of crisis. The episode explores Box's strategies for maintaining employee well-being and engagement as communities navigate tough conversations around political, economic, or …
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Anticipating The Next Normal with Michael Nevski, Director, Global Insights at Visa
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31:39
In a world where change is the only constant, adapting to a new normal falls short. Companies must anticipate the next normal to thrive, and insights are essential to achieve this. In this episode, Michael Nevski, Director, Global Insights at Visa, offers tangible strategies for insights leaders to help consumers navigate through economic stressors…
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From ERG Leader to DEI Practitioner | Stephanie Hernandez (Highspot)
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In this episode of Intent to Impact, Stephanie Hernandez, Global Diversity, Equity, Inclusion, and Belonging Program Manager at Highspot, shares her journey from leading ERGs at Zillow to becoming a DEI practitioner. She discusses the challenges and successes of this transition, highlighting the value of learning, mentorship, and leveraging ERG exp…
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Empathy, Humility, Action: Driving Change with Deepa Iyer, Sr. Director of Market Research and Data Science at Fossil Group
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32:43
To work with insights is to drive change. And while driving change is always easier said than done, it’s far from impossible. In this episode, Deepa Iyer, Sr. Director of Market Research and Data Science at Fossil Group, shares how her rich career working both agency-side and brand-side has taught her how to drive insightful action through empathy,…
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Creating a data-driven BRG strategy | Asheli Mann-Lofthouse (The Kraft Heinz Company)
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In this episode, we feature Asheli Mann-Lofthouse, a seasoned leader in diversity, equity, and inclusion (DEI) with extensive experience at Kraft Heinz. Asheli oversees global DEI initiatives and sheds light on the transformative power of Business Resource Groups (BRGs) within the company. Tune in as Asheli discusses aligning BRGs with organization…
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Quarterly Review, Q1 2024
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28:13
Join us for this Quarterly Review episode as host Thor Olof Philogène revisits some of the highlights from recent episodes, exploring the varied and rich perspectives of the brilliant insights leaders who’ve joined the podcast this quarter.Stravito által
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Beyond amenities: Delivering Premier Host-level experiences
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Guest Host Becca Glenn, Director of Partner Success for Vacation Rentals is joined by Mary Beth Miles, CEO of Vacation Rental Collective. Becca and Mary Beth sit down to talk all things vacation rentals, and how to create unforgettable experiences for guests. In a post-pandemic world, guest expectations of vacation rentals have shifted. Today, trav…
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Crafting ERG SOPs to maximize impact | Monique Jackson (Gusto)
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Monique Jackson, currently serving as the Chief Diversity Officer at Gusto, is responsible for driving the organization's RISE strategy and incremental change by leveraging data and fostering cross-functional partnerships throughout the company. In this episode, we explore the structuring of ERGs, the importance of setting clear objectives, and the…
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Elevating Insights Through Continuous Learning with Victoria Ng, Director, Consumer Insights at Sodexo
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A commitment to learning—whether through formal education or experience—opens doors to diverse opportunities and fresh perspectives. It fills gaps in understanding, fosters adaptability to emerging technologies, and is fundamental to uncovering transformative insights. In this episode, Victoria Ng, Director, Consumer Insights at Sodexo, shares how …
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Traditional to tech-driven: A look at revenue management
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Guest host Mike Grubler, Senior Director of Strategic Partnerships at Expedia Group, is joined by Kerry Mack for this episode on revenue management in hospitality. Kerry is an expert in the space, and is currently the Chief Revenue Officer at Highgate, where she has worked for over eighteen years. Mike and Kerry discuss why revenue management in th…
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Navigating your first 90 days in a new DEI role | Alison Crawford (LinkedIn)
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In this episode, we welcome Alison Crawford, a seasoned D&I leader with almost 15 years in the tech industry, currently serving as the Senior Manager of ERG Enterprise Strategy at LinkedIn. Alison shares insights on the challenges and strategies for D&I leaders entering new roles. Listen in as she discusses fostering inclusion, effectively managing…
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From Fun Facts to Actionable Insights with Matt Thell, Global Strategy and Innovation Leader at General Mills
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“Insights without actions are just fun facts.” But how do you ensure your insights translate into real-world impact? Generating insights without a practical application often limits their ability to leverage tangible results and meet business objectives. In this episode, Matt Thell, Global Strategy and Innovation Leader at General Mills, shares the…
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The intersection of tech and travel
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Wondering how new technology like AI will impact travel? In this episode, guest host Richard Kocher, Senior Director of Media Insights and Planning at Expedia Group, is joined by travel journalist Siew Hoon Yeoh to discuss the role of technology in travel. Siew Hoon is the founder of Web in Travel, and has been covering the impact of tech on the tr…
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The vital role of CDOs in amplifying ERGs | Roshan Kindred (PagerDuty)
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Roshan Kindred was appointed as PagerDuty’s first Chief Diversity Officer in 2021. Since then, she has spearheaded the strategic amplification of the organization’s inclusion, diversity, and equity initiatives. In this episode, she shares her insights on leveraging ERGs for business outcomes, the importance of demonstrating the ROI of DEI efforts, …
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Transforming the Insights Function into a Must-Have with Deborah Walker, Director — Consumer Insights at The Michaels Companies, Inc.
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27:27
Who exactly is your customer? More importantly, how do you know? A solid insights strategy powers better decisions, sharpens targeting, fuels innovation, and sets your organization up for success. But too often, insights are sidelined as a 'nice-to-have' function, stripping organizations of their competitive edge. Leveraging her extensive experienc…
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Inspiring 2024 travel with tech, experiences, and growth
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18:10
Brandon is back to host this episode of Powering Travel! Join him and Ariane Gorin, President of Expedia for Business at Expedia Group, for a great discussion on the state of the travel industry, how Expedia is enabling their partners to capture the demand of the growing middle class, and the importance of accessing this new segment of travelers. A…
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Exploring a New Era of Insights with Lorin Drake, Consumer Insights Strategist at Publix Super Markets
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35:19
“There’s never been a better time to be an insights professional.” The variety of innovations in the insights world, from tech to methodologies, are creating unique opportunities for insights professionals – but also new challenges. In this episode, Lorin Drake, Consumer Insights Strategist at Publix Super Markets, shares wisdom and learnings from …
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Paving the way to net zero
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What is the lodging industry doing to achieve decarbonization and net zero? Aditi Mohapatra, VP Global Social Impact & Sustainability, sits down with Xavier Guillemin, VP Global Sales Sustainability at Accor, Europe's largest hospitality company, to find out! Xavier gives his insights on the lodging industry's pursuit of decarbonization and net-zer…
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Building an effective ERG communication strategy | Dawon Hawkins (DocuSign)
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Dawon Hawkins serves as the Director of Culture and Engagement at DocuSign. In his role, he is at the forefront of shaping the company's ethos and culture, focusing on the amplification of its core values and championing the cause of DEI globally. In this episode, he shares how he built an effective communication strategy to help bolster company ER…
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Democratizing Insights to Drive Innovation with Shivani Shah, National Category and Shopper Insights Senior Manager at Church & Dwight
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29:22
Innovation can stem from any member of your organization, and accessible insights can expedite your team's journey toward it. The democratization of insights leads to the integration of customer needs into all decision-making levels, paving the way for groundbreaking innovation. In today’s episode, Shivani Shah, National Category and Shopper Insigh…
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From inspiration to booking: How travelers purchase
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Is there a typical path to purchase when it comes to booking travel? Join guest host Richard Kocher, Senior Director, Media Insights & Planning, as he interviews Cheryl Miller, Senior Vice President of B2B Marketing at Expedia Group. Cheryl has extensive experience in marketing and go-to-market initiatives for large tech companies, and together, th…
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2023 Year in Review, Part 2
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In Part 2 of our 2023 Year in Review, host Thor Olof Philogène delves into more captivating moments and insights from this year's guests. Join us for our last 2023 episode as we wrap up an incredible year on The Consumer Insights Podcast.Stravito által
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2023 Year in Review, Part 1
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2023 has been another year filled with valuable, thought-provoking, and insightful conversations on The Consumer Insights Podcast. Each guest brought their own unique perspective, sharing some of their best stories, advice, and experiences. In this special edition Year in Review episode, host Thor Olof Philogène, revisits some of the brightest gems…
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Join Brandon and an expert roster of guest hosts as they uncover what recent breakthroughs in technology mean for travel. From Gen AI to innovative new security features, the travel space is rapidly evolving – and we have a front row seat. Tune in this season to uncover how these innovations can help you and your business grow in 2024! Powering Tra…
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Expedia Talks: Michael Dykes, VP, Market Management, Asia-Pacific
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What happens when as an eight-year-old, you are moved from Okinawa to Indiana, two more contrasting places you couldn’t imagine? Well, for half-Japanese-half-American Michael Dykes, it was definitely “jarring”, but it taught him some valuable life lessons which have stood him in good stead in both his career and life. The Vice President, Market Man…
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Expedia Talks: Rob Torres, SVP, Media Solutions
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Like many key figures in travel and hospitality, Rob Torres, Senior Vice President of Media Solutions at Expedia Group has seen the industry shift and evolve over time, with technology driving most of the change in the last couple of decades. In this episode of Expedia Talks, we ask Rob about the lessons he has collected and curated over the years …
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