Chad Peterman, host of Can't Stop the Growth, is driven by a personal mission to provide a platform for others to grow and thrive. CSTG offers reassurance, inspiration, and the recognition that making mistakes and facing setbacks are natural parts of the journey. Through his own thought leadership and engaging discussions with leaders, join Chad as he highlights the importance of personal development, pursuing greatness, and always chasing your potential.
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The vibe we feel at work has a significant impact on culture. Whether we’re working on the vibe or not, it’s happening and either elevating or harming workplace culture. Vibecast is a podcast that inspires positive vibes at work through stories and lessons, both the positive and negative experiences, shared by exceptional leaders in conversation with our Host, Kristi Skutvik. Kristi packages up key takeaways to help us take action steps that move the needle on employee engagement and the ult ...
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The Owned and Operated electrical, HVAC, and plumbing business growth podcast is hosted by John Wilson and Jack Carr. These two Home Service Business owners bring you weekly podcasts and daily content with multiple perspectives, actionable advice, and info on an ever-changing industry revolving around advertising, lead generation, and more. Join us every Tuesday for topical conversations that unlock the potential for your business growth. Covering topics from top-tier talent recruitment to m ...
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Your attitude is the bridge that takes you over the GAP from who you are to who you want to become and from where you are to where you want to go! Glenn Bill, author, speaker, and attitude expert is your host and will help you bridge the GAP in your personal and professional life thru revealing interviews with some of the most influential people on the planet. If you've ever wanted more success in business, more fulfillment, more money & sales...attitude is the key. Achieving a happier life, ...
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#139 - LEGENDS: Chad Peterman’s $120M Home Service Scaling Strategy
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Owned and Operated continues its new Legends series, focusing on the stories of the home service industry’s most successful entrepreneurs. John Wilson and Jack Carr are joined by special guest Chad Peterman, President and CEO of Peterman Brothers–a $120M home service empire with over 700 employees and eight locations. Follow along as Chad discusses…
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Scaling Culture: How Empowerment Drives Success with Chad Peterman
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Chad Peterman, President and CEO of Peterman Brothers, discusses the importance of creating a positive vibe in the workplace and how to maintain it as the company scales. Chad discusses the importance of building a strong company culture based on trust, empowerment, and care. He shares his company’s journey from its humble beginnings to scaling acr…
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Why Direct Mail is Far From Dead with David Carroll
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Traditional marketing is still relevant and more powerful than ever. In this episode, Megan Bedford talks with David Carroll, CEO of DOPE Marketing, to explore the innovative ways direct mail and data-driven strategies can grow home service businesses. David breaks down the evolution of direct mail marketing, the importance of using customer data t…
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#142 - TR Miller's Brian Sloan and Scaling a Multi-Generational Business
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In this episode of 'Owned and Operated,' John Wilson talks with owner Brian Sloan from TR Miller to discuss the nuances of business management and growth in HVAC and plumbing. What was the process for Brian of transitioning from a hands-on operator to a business owner mindset, learning the intricacies of multi-location management, and finding the i…
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CSTG 182 From Military to Industry Leadership with Mike Branson
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Chad talks with Mike Branson, President of Global Air at Rheem Manufacturing about leadership, mentorship, and building successful teams. Mike’s journey from the Navy to leading global air conditioning and heating innovations at Rheem showcases a deep understanding of leadership from the ground up. From his perspective, leadership traits like initi…
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Vibes, Trust, and Transformation with Tiffany Sauder and Karen Seketa
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In an industry known for burnout, one marketing agency is proving that you can build a culture of growth and longevity. Sit down with Tiffany Sauder, CEO of Element Three, and Karen Seketa, Senior VP of Talent, to explore how they've transformed workplace culture at their marketing agency. They discuss the importance of transparency, trust, and the…
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#141 - Wyatt Smith and Gamifying Employee Retention with UpSmith
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In this episode of 'Owned and Operated,' host Jack Carr interviews Wyatt Smith from Upsmith to discuss employee retention and the psychology of incentives for skilled workforces. Wyatt shares a look into UpSmith’s mission to gamify the skilled trades industry using software that provides immediate feedback and recognition to technicians while bolst…
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Re-release: Harnessing AI & Data for Growth with SmartAC
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Get ready for an eye-opening dive into the future of HVAC and plumbing with Josh Teekell and Andy Fuselier from SmartAC.com. They're not just adapting to change—they're leading it, using tech and data to reshape customer experiences and drive growth. In this popular re-released episode, they join Chad Peterman to explore the impact of the pandemic,…
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#140 - Navigating the ServiceTitan KPI Minefield with Danny Peavey
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In this episode of Owned and Operated, hosts John Wilson and Jack welcome back Home Service Engine Founder Danny Peevey to discuss the complexities and challenges of making KPI, data-driven decisions in the home services industry. What starts with a talk on the importance of site visits and peer comparisons then turns to the complexities of Service…
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Re-release: The Future of Digital Marketing with Camp Digital
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In this re-released episode, Chad Peterman is joined by CAMP Digital's CEO, Katie Donovan to unpack the essence of company culture and its impact on growth, dive into digital marketing for the trades, and the importance of marrying it with solid operational practices. Katie highlights the key strategies businesses should employ locally, including t…
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#138 - LEGENDS: Matt Ballard’s Balance of New Construction and Residential
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Owned and Operated continues its new LEGENDS series, focusing on the stories of the home service industry’s most successful entrepreneurs. John Wilson is joined by special guest Matt Ballard of Sunrise Mechanical, a $55M HVAC and plumbing company that works in small residential, commercial, and new construction. Matt discusses the balance between w…
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CSTG 181: From Call Center to Culture: Key Strategies for Home Service Success with Tommy Mello
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In this episode, Chad Peterman interviews Tommy Mello, about his experiences in the home service industry. Together they discuss topics such as call center efficiency, capacity planning, affiliate marketing, and building a strong company culture. Tommy emphasizes the importance of providing excellent customer service and fighting for every lead. Le…
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#137 - LEGENDS: How Tommy Mello Built a $200M Home Service Business
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Owned and Operated kicks off its new LEGENDS series, focusing on the stories of the home service industry’s most successful entrepreneurs. John Wilson and Jack Carr are joined by special guest Tommy Mello, founder and CEO of A1 Garage, which operates in over 20 states, with over 50 locations. The talk with Tommy covers his insistence on a strong co…
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CSTG 180: Adapting to Changing Market Conditions in HVAC with Seth Ure and Steve White
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In this episode, Chad Peterman interviews Seth Ure from GoodLeap and Steve White from Peterman Brothers about the key factors that separate successful home services companies from struggling ones, including the importance of leadership, execution, and having a plan. They also emphasize the value of surrounding yourself with smart people and being o…
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#136 - Getting Home Service Business Leads When the Season Changes
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Are you focused on business leads in your home service company when the seasons change? This week, Jack and John talk about weak months during peak HVAC season, big victories coming from major talent hires, and the power of specialty equipment paying for itself almost immediately. However, the big topic of conversation covers home service business …
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CSTG 179: Building Trust and Presenting Options with the Dedicated Field Support Program
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This is episode 4 in our mini series on the Dedicated Field Support Program (DFS). Host Chad Peterman sits down with Josiah, a field professional at Peterman Brothers who has gone through the company's innovative DFS training program. Josiah shares his journey from being a maintenance technician with limited customer interaction to becoming a confi…
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Optimizing Paid Search for the Home Services Industry with Logan Bergevin
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Megan Bedford interviews Logan Bergevin, the Director of Search at Camp Digital, about paid search and targeting audiences in the home services industry. Discover the importance of showing up on the search engine results page (SERP) and get tips for optimizing pay-per-click campaigns. Logan discusses the use of LSAs (Local Services Ads) and Perform…
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Redefining Success Through Daily Impact and Fulfillment with Chris Tuff
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In this bonus episode, we've got an inspiring chat with special guest Chris Tuff - author, keynote speaker, and expert on empathy and genuine connection in the workplace. Chris shares his fascinating journey, from early career struggles to finding his true calling working with some of the biggest names in tech and social media. He hit a major turni…
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#135 - Pipelines, Heavy Equipment, and Marketing your Excavation Business
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Even vacation can’t stop John from talking about the new, heavy equipment for his drainage excavation business doubling as a marketing strategy! He and Jack talk about the nature of working in HVAC, drains, and excavation, why pipelining is great, and just how much a machine for drain cleaning can cost a business–and how much it makes back when you…
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CSTG 178: Enhancing Customer Service: The Impact of the Dedicated Field Support Program
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Jeremy didn’t need help with training in electrical, so what did he get out of the Dedicated Field Support (DFS) program? In this third episode introducing the DFS program, Chad invites Jeremy, a seasoned electrician with 27 years of experience, to discuss how the DFS program transformed his career. Jeremy shares his journey from nearly quitting hi…
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#134 - HVAC Business Ups and Downs and Creating Your Organizational Structure
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John joins the show this week from the middle of the woods as he and Jack discuss creating your home service business organizational structure, org charts, and the issues with hiring leaders. It’s also peak HVAC business season and that means an inevitable downturn. Are Jack and John prepared for an HVAC shoulder season? Will John find his way out …
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CSTG 177: From Nervous to Expert: The Impact of the Dedicated Field Support Program
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In this episode, we continue exploring our Dedicated Field Support Program (DFS) which is, frankly, revolutionizing how we serve our customers. If you missed our first episode, you can catch it here. Host Chad Peterman sits down with Carson, a talented field professional at Peterman Brothers. Carson shares how the DFS program has improved his appro…
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CSTG 176: Transforming Field Training: Inside the Dedicated Field Support Program
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This is first episode in a mini series introducing the DFS (Dedicated Field Support) program designed to develop field professionals and offer support so they can deliver the best quality service to our customers. From onboarding to daily interactions, and from tailored coaching to intentional competency-building, we'll uncover how DFS not only enh…
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Positive Leadership Culture and Breakthrough Strategies with Curtis Carnes
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In this episode of Vibecast, host Kristi Skutvik is joined by executive coach and author Curtis Carnes, who shares insights on achieving breakthroughs in work culture, family dynamics, and personal growth. Curtis emphasizes the need for planning, accountability, and action to foster positive changes, while highlighting the role of leaders in cultiv…
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#133 - Managing HVAC Growth and Infrastructure in the Summer Heat
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July heat got you down? Then you must not work in the HVAC business, because things are hotter than ever for Jack and John, as they talk about trying to keep up with the massive summertime HVAC rush, the stretch of record-breaking home service sales records, and growth all around. But that begs the question: When you’re making summer hay what are t…
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CSTG 175: Building Communities for Success: Mindset and Leadership with Nikki Lewallen Gregory
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Learn how mastering your mindset can create a ripple effect of positive influence in your life and business. Today we welcome a special guest, Nikki Lewallen Gregory, CEO of People Forward Network. Nikki shares insights from her career in mental health therapy, sales, and entrepreneurship, focusing on employee engagement and meaningful work. Learn …
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Boosting Revenue: How CSRs Can Transform Contractor Sales with Brigham Dickinson
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In this insightful episode host Megan Bedford sits down with Brigham Dickinson, president of Power Selling Pros and founder of the Power Certification program, to discuss growth strategies for the home services industry. Brigham reveals actionable tactics to boost contractor revenue by engaging customer service representatives (CSRs) more actively …
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#132 - Rebranding, Team Lead Pay, and GMB: Your Questions, Answered
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It’s June Q&A time, as John tackles strategies for increasing revenue per plumber and HVAC technician, tracking key performance indicators (KPIs), and tips for managing warehouse inventory and consignment. He’ll also get into hiring team leads, implementing incentive-based compensation plans, rebranding strategies after acquisitions, and navigating…
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Re-Release: Unleashing the Power of Data with Mike Zuidema
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Join us for this popular re-released episode! Mike Zuidema is a Biostatistics graduate with a background in research, the medical industry, and pharmaceuticals. In his role at Peterman Brothers, Mike has been instrumental in setting up the data infrastructure and streamlining access to information and he joins Chad Peterman to share how data-driven…
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Building Better Work Relationships with Tony Bond
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Join Kristi Skutvik in this episode of Vibecast as she speaks with Tony Bond, the Chief Innovation Officer at Great Place to Work, to uncover powerful insights on transforming workplace culture. Tony shares his journey from being an athlete to joining Allstate, emphasizing the importance of diverse work experience. He discusses the significance of …
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Strategies for HVAC Business Growth During Summer with Josh Kelly
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Summer in the HVAC industry comes with its own hurdles. Experience Matters host Andy Fuselier sits down with Josh Kelly, a renowned figure in the home services and HVAC industry. From navigating the high profitability and challenges of the summer season to the critical need for constant learning and adaptation, Josh shares valuable insights for ent…
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#131 - The AI Call Center Revolution with Avoca Founder Tyson Chen
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Join John Wilson and Jack Carr on 'Owned and Operated' as they look into the cutting-edge world of AI-powered call centers for home service businesses with Tyson from Avoca AI. Discover how AI is transforming the efficiency and effectiveness of call centers in the trades, optimizing everything from after-hours calls to specialized CSR allocation. T…
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CSTG 174: The Power of Mindset and Continuous Training in the HVAC Industry with Joe Crisara
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✂️ In this episode, host Chad Perterman welcomes HVAC industry veteran Joe Crisara. With 47 years of experience in HVAC, plumbing, and electrical services, Joe brings a wealth of knowledge and actionable insights. Key topics include the transformative power of mindset in business, the necessity of eliminating ineffective practices, and the importan…
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#130 - Unlocking High Average Ticket Sales in HVAC and Plumbing
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Join John and Jack as they talk about hitting major milestones, training programs, and strategies that have significantly increased their average ticket sales. Learn about the importance of call-by-call management, creating effective options for customers, and improving service quality. We also discuss exploring customer needs early, the impact of …
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CSTG 173: Streamlining Field and Home Service Software with David Zhao
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David Zhao, Co-Founder of Pika, envisions a better front office experience for contractors. An advocate for single platforms like SurfaceTime for field work and Pika for home use, David sits down with host Chad Peterman to explore the transformative role of technology in the residential services industry. Throughout the conversation, Chad and David…
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CSTG 172: Leveraging Consumer Financing for HVAC Business Growth with Eric Howarth and Ken Goodrich
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Chad Peterman is joined by industry veterans Eric Howarth, GoodLeap, and Ken Goodrich, Goettl, to discuss the transformative power of consumer financing in HVAC businesses. Eric and Ken delve into the effectiveness of consumer financing and how it can revolutionize sales growth, drawing examples from successful companies like Renewal by Anderson, E…
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Creating Positive Vibes: Empowerment and Leadership with Cayce Lynch
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Effective leadership starts with prioritizing vibes and positive energy according to Cayce Lynch, an equity partner and administrative leader at Tyson & Mendes. Cayce and host Kristi Skutvik discuss the profound impact of empowering individuals and fostering positive workplace vibes. Listeners will learn about Cayce's emphasis on valuing employees …
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#129 - Generating Leads for Home Service Businesses: Digital Marketing with Sam Preston
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Today's episode features a special guest, Sam Preston, CEO of Service Scalers. Join us as Sam visits our shop and shares his insights on revolutionizing home service marketing. We discuss the evolution from traditional marketing methods to leveraging digital strategies, AI, and SEO to drive leads and business growth. Learn about the challenges and …
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CSTG 171: Keys to Leading in Tough Times with Chad Peterman
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Episode Description: How do you overcome fear in a leadership role? From navigating uncertainty to strategic decision-making, Chad Peterman unpacks the essentials of leading in challenging times. Drawing from personal experiences and extensive insights, Chad explores the critical role of attitude, the importance of over-indexing in care, the value …
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Visual Impact: Elevating Your Brand with Video Marketing with Nancy O'Hare Zika
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Learn how video can make your home service business competitive. In this episode of "Can't Stop the Growth," Megan Bedford welcomes Nancy O'Hare-Zika, owner and president of Yellow Dog Creative. Nancy dives into the transformative power of video marketing for home service businesses and reveals effective strategies to enhance brand visibility and c…
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#128 - How to Use AI for Home Service Business Success
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In this episode of 'Owned and Operated,' Jack and John revisit their previous discussion on how to use and integrate AI into their home service business endeavors, analyzing its transformative impact over the past few months. They reflect into their experience with Avoca, an AI-driven call center software, and discuss its role in enhancing CSR coac…
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CSTG 170: Optimizing Customer Experience with Paul Redman
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In this episode of Can't Stop the Growth, Chad Peterman is joined by Paul Redman, founder of Contractor Commerce, to discuss the revolutionizing impact of online sales and filter subscriptions in the HVAC and moving industries. Paul highlights a moving company's instant quote system and the shift in consumer behavior during major purchases. The con…
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Embracing Vulnerability and Purpose in Leadership with Shelley Paxton
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In this episode of Vibecast, host Kristi Skutvik is joined by former Harley Davidson CMO Shelley Paxton, who embarks on a heartfelt discussion about transitioning from corporate success to personal fulfillment. Shelley shares her experiences with burnout and how meditation, self-reflection, and listing "soul sucks" and "soul fuels" helped her reali…
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#127 - May Q&A Session with John Wilson
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Join John Wilson on this special episode of 'Owned and Operated' as he dives into the world of home service businesses, focusing on plumbing, HVAC, and electric growth. It’s the end of the month and that means it’s time for John’s first Live Q&A with questions from the OaO private Facebook group! He answers pre-submitted questions about building bu…
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Re-release: 5 Ways to be Unforgettable with Chad Peterman
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In this re-released episode, Chad Peterman dives into the strategies and mindset needed to leave a lasting impression in your workplace. He explores how you can become the most indispensable person in your department by embodying a sense of urgency, continuously improving yourself, and helping others along the way. He will uncover key factors that …
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#126 - Plumbing Dreams, Million Dollar Goals: How to Grow Your Home Service Business
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Join John Wilson and Jack Carr in another episode of 'Owned and Operated,' where they dive deep into how to grow in the home service business; specifically residential plumbing, HVAC, and electric services. John discusses the challenges of thinking too small, the benefits of having substantial goals, and the potential of raising capital to scale op…
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#125 - Enhancing Team Performance: The Role of Training and EOS
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Is your home service using EOS and training to their full potential? Today on Owned and Operated, John and Jack talk about the need to replace unreliable vehicles with new vans, the benefits of leasing, and the recent whole company staff meeting aimed at clarifying company goals and values. They also explore the complexities of managing capacity is…
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In this re-released motivational episode, Chad Peterman emphasizes the significance of clarity, action, and ambition in achieving your dreams and goals. He shares personal anecdotes and practical advice to inspire us to take charge of our aspirations. Chad stresses the importance of being clear about what you want, taking daily steps toward your go…
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#124 - How to Survive Disaster in Home Service Business Ownership
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What happens when your Home Service Business ownership hits disaster, and how do you survive business hardship? Hard questions this week, as Owned and Operated hosts Jack and John tackle a question from the Owned and Operated private business owner group on Facebook to talk about navigating the murky water of when things go badly for your business.…
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#123 - Overselling, Whiplash, and Capacity: Optimization in Home Service Businesses
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In this episode of Owned and Operated, hosts John Wilson and Jack Carr share insights from running a home service business specializing in residential plumbing, HVAC, and electric growth, in podcast form. This week, the two talk strategies for managing capacity and fulfillment to keep up with sales, with the importance of focusing on core services …
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