Kevin Wilkinson - Factoring the Future and Reshaping Property Management

The Operational Excellence Show

In this special episode of The Leaders' Lounge, Marianne Rutz sits down with none other than Kevin Wilkinson - Founder of Ethical Maintenance and her husband! Together, they share an in-depth conversation about Kevin’s inspiring journey from a successful corporate career to building a Community Interest Company (CIC) that’s revolutionising property factoring in Scotland.

Kevin opens up about his decision to leave a well-established career and embrace entrepreneurship in a notoriously unloved industry. He shares insights into why property factoring in Scotland has been so problematic, and how Ethical Maintenance has risen to the challenge by putting homeowners first and creating a community-focused service model.

In this episode, Kevin and Marianne discuss:

• The history behind Ethical Maintenance and how it empowers homeowners to take control of their communal areas.
• Kevin’s role as an advisor to the Scottish Government during the creation of the Property Factors Act 2011 and his input in shaping the industry’s code of conduct.
• The challenges of serving an entire community versus individual homeowners, and how clear communication and transparency are key.
• The unique approach of Ethical Maintenance as a Community Interest Company and why that sets them apart from traditional property managers.

This episode offers a behind-the-scenes look at how Ethical Maintenance continues to disrupt the property factoring industry while staying true to its ethos of transparency, empowerment, and community engagement.

Resources Mentioned:

• Ethical Maintenance: ethicalmaintenance.org
• Connect with Kevin Wilkinson and Marianne Rutz on LinkedIn

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