Getting Ghosted By Clients, Building Killer Products, and Mason’s Secret Project

The Dimond Download by Chase Dimond & Cardinal Mason

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Watch this on YouTube: https://youtu.be/zivim8b7Hqs
In this episode, Chase and Mason discuss some of the biggest Ls they’ve taken as business owners, and the steps they took to turn their setbacks into comebacks.

They also share their best advice for building killer products, which includes actively listening to customer feedback and finding new ways to take off your “expert hat” and look at your work through the eyes of a beginner.

They wrap up the conversation by talking about a new project Mason’s working on, and how much he’s enjoyed going from being the master to being the student all over again.

Tune in if you want to hear a few anti-success stories and drop a comment with the book you think the boys should use to kick off the Dimond Download book club.

"I remember a period of time where I thought, 'Oh man, this isn't all that it was chalked up to be.' We were counting on this money, and it just didn't come. Those early days were brutal."
– Chase Dimond

WHAT YOU’LL LEARN ABOUT:

• Business Recovery Stories – Hear about a few of the guys’ past failures and what lessons they continue to carry with them to avoid going through the same miserable experiences.
  
• Getting Ghosted By Clients – Learn what steps to take to prevent getting ghosted by clients who accept your work, but intentionally (or unintentionally) avoid paying what you’re owed.
  
• How To Build A Killer Product – Gain a better understanding of how customer feedback can help you shape your product into something that’s even more valuable than what you’d be able to come up with in isolation.
  
• Community Building For Services – It may seem counterintuitive, but layering a community component on top of a service business can significantly improve client retention and provide better client outcomes with minimal additional effort.
  
• Sustaining The “Beginner’s Mindset” – Learn about the value of putting yourself in uncomfortable situations, where you’re trying to learn a new skill from scratch, and how that can provide inspiration for other lines of work where you’re much more experienced.

KEY MOMENTS IN THIS EPISODE:

00:01:50 – Business Recovery/Bounceback/Survival Stories

00:09:00 – Getting Ghosted By Clients Who Won't Pay

00:12:30 – What You Give Out, You Get Back 10x Over

00:17:05 – How To Be A Better Course Seller/Online Coach

00:20:11 – Importance of Listening To Customers & Serving Their Needs

00:24:35 – Mason's Going Deep On Research For A New Project

00:29:11 – How Many Hours A Week Of Free Time?

00:31:36 – Dimond Download Book Club?

00:34:00 – Closing Thoughts

LIKE, FOLLOW, AND SUBSCRIBE

Subscribe to the show and listen to all our past episodes at www.dimonddownload.com.

Keep up with Chase at…

• www.chasedimond.com
• www.twitter.com/ecomchasedimond
• www.linkedin.com/in/chasedimond

Keep up with Mason at…

• www.copymba.com
• www.twitter.com/CardinalMason
• www.tiktok.com/@cardinalmason

SUPPORT THE PEOPLE WHO SUPPORT US

Podcast production, show notes, and distribution is handled by James Sowers at www.castaway.fm.
Thumbnail design is handled by Steven Baterina at www.creosocial.net.