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22: Why Your Anxious Dental Patients Can't Hear You (And How to Fix It)
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A tartalmat a Dr. Michael Sonick, Team Building and Dental Practice Culture Expert, Dr. Michael Sonick, Team Building, and Dental Practice Culture Expert biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a Dr. Michael Sonick, Team Building and Dental Practice Culture Expert, Dr. Michael Sonick, Team Building, and Dental Practice Culture Expert vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.
Have you ever had a patient so consumed by fear that they can't hear a word you're
saying? I see it all the time, in my practice. These patients arrive with
unbelievable stress, unable to think, talk, or make decisions about their own
health. In this episode, I want to share the exact communication strategy I've
developed over decades to break through that wall of anxiety and build a
foundation of trust.
My Secret: From Fear to Empowerment
It all starts with a simple acknowledgment. Instead of diving into procedures, I first
connect with them on a human level. I share my own story—the 23 crowns and nine
lost teeth that made me a patient long before I became a dentist. This isn't
about comparing scars; it's about building a bridge of empathy. I’ll walk you
through how this emotional connection instantly changes the dynamic in the
room.
The Power of an Educated Patient
My philosophy is simple: an educated patient is my best patient. I’ll explain why
I believe our role isn't just to treat teeth, but to empower our patients with
knowledge. In this episode, you’ll learn:
• The declarative statements I use to create a sense of safety and trust.
• How to explain complex dental issues in a way that gives patients control over their
destiny.
• Why granting autonomy is the key to reducing fear and increasing case acceptance,
without any sales pressure.
Rewrite Their Future, Transform Your Practice
Ultimately, our job is to help our patients envision a positive future for their health,
one free from fear and shame. When we shift from being a figure of authority to
a partner in their care, everything changes. Join me to learn how you can
transform your most fearful patients into your most loyal ones, and in the
process, find more fulfillment in your own practice.
Mentioned in this episode:
Transform your practice with Dr. Michael Sonick's "Treating People Not Patients" course
Learn the hospitality secrets that create patient loyalty, drive referrals, and build thriving practices. Get 9 video modules, bonus content, and 6 CE credits for each member of your team!
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