))
21: The Communication Secret That Reduces Patient Stress by 80%
Manage episode 516070698 series 3684423
A tartalmat a Dr. Michael Sonick, Team Building and Dental Practice Culture Expert, Dr. Michael Sonick, Team Building, and Dental Practice Culture Expert biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a Dr. Michael Sonick, Team Building and Dental Practice Culture Expert, Dr. Michael Sonick, Team Building, and Dental Practice Culture Expert vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.
For years, I've noticed how well-meaning dentists and their teams create a stressful
environment for their patients without even realizing it. We think we're
protecting them by softening the truth or avoiding difficult conversations. But
what if I told you that this very act of clarity-avoiding is the most toxic
thing you can do for your patient relationships? In this episode, I share a
simple yet powerful shift in communication that will transform your dental
practice.
Why Ambiguity is Your Enemy
• It breeds fear and uncertainty in patients, leading to increased anxiety.
• It erodes the foundation of trust between the patient and the entire dental team.
• It creates a stressful, superficial dynamic where genuine connection is impossible.
• It prevents you from truly being a "gift to those we serve."
What You'll Learn in This Episode
I'll share my personal experiences and the one communication technique I use to eliminate
ambiguity in my practice. You'll learn how to:
• Have honest and direct conversations with patients, even when the news is difficult.
• Build unshakable trust with your patients and your team.
• Reduce patient stress and anxiety from the moment they walk in the door.
• Transform your practice into a place of clarity, courage, and genuine connection.
I believe that as dental care professionals, we have a responsibility to be a source of
clarity and comfort for our patients. It's not about being perfect; it's about
being present, honest, and courageous. Join me in this episode as we explore
how to remove the hidden toxin of ambiguity and build a practice that thrives
on trust.
Mentioned in this episode:
Transform your practice with Dr. Michael Sonick's "Treating People Not Patients" course
Learn the hospitality secrets that create patient loyalty, drive referrals, and build thriving practices. Get 9 video modules, bonus content, and 6 CE credits for each member of your team!
27 epizódok
Megosztás
