Creating Modern Work Policies: How Enhancing Job Quality Boosts Your Bottom Line

What The Teck?

Ellen Frank-Miller, PhD, is the Founder and CEO of WORC (Workforce & Organizational Research Center), an applied research and evaluation consultancy creating an inclusive economy for worthwhile jobs. She has spent her 30-year career collaborating with employers, investors, national advocates, and community-based organizations to enhance jobs and make them more accessible.

As an organizational scholar, Ellen spent 15 years in human resource consulting, creating evidence-based programs and policies. Before launching WORC, she founded and led the Workforce Financial Stability Initiative at Washington University’s Social Policy Institute.

In this episode…

When it comes to structuring work policies, businesses often make decisions from a profit perspective without consulting their employees. For instance, companies that invest heavily in commercial real estate may oblige workers to return to the office. This leads to high turnover rates and decreased sales and customer satisfaction, inadvertently impacting profit. How can you improve job quality to boost your bottom line?

According to job market researcher Ellen Frank-Miller, businesses regard their workforce as an expense rather than an asset that can increase profit and deliver value. Rather than minimizing labor costs and investing in assets for tax and accounting benefits, Ellen advises enhancing the quality of lower-level jobs to strengthen productivity and raise business production. This entails reducing operational errors and adjusting work schedules to boost employee morale and performance. By focusing on your frontline workers’ satisfaction, you can mitigate the churn rate.

Tune in to this episode of What The Teck? as Rolando Rosas and Dave Kelly interview Ellen Frank-Miller, PhD, about how job quality impacts profit. Ellen explains corporate citizenship behavior, how to structure your work policy, and how to gather employee input.