Compassion Management

VHMA Manager to Manager

Welcome back to another insightful episode as we continue our journey into detoxifying teams and fostering a more compassionate workplace culture. Guest Rebecca Fox, a seasoned CVPM and Hospital Administrator from Orlando, FL, sheds light on what she calls "Compassion Management." With her wealth of experience, starting from the ground up as a receptionist to her current leadership role, Beckie brings a fresh perspective on nurturing compassion within our teams. Throughout this episode, we explore practical strategies and insights on how to infuse compassion into our management approach. From understanding the "why" behind processes to fostering empathy and trust among team members, we uncover actionable tips to cultivate a more supportive and empathetic workplace environment.

Show Notes:

[2:14] - You can manage well while keeping your humanity intact.

[3:24] - Team members need to understand the “why” behind processes.

[4:22] - Compassion Management is seeking to understand someone else’s perspective.

[6:36] - Empathize with someone’s situation and assume good intent.

[7:57] - If we can’t trust each other and communicate, then patient care suffers.

[9:04] - Self-awareness is a skill that not everyone possesses.

[11:46] - We can give team members techniques to put problems aside to focus on patient and client care.

[13:05] - Managers need to know the scope of their role. Knowing your boundaries is important for successfully leading others.

[16:26] - The team will take their cues from the top down. Hold yourself to the same compassion standards.

[18:31] - Not all natural leaders are in a leadership role. Identify and communicate with the influencers on your team.

[20:15] - You have to set the standards yourself, hold yourself to the same standards, and communicate why the standards are important.

[24:51] - Compassion extends to clients as well.

[26:06] - Beckie recommends some books and resources for Compassion Management.

[28:02] - As leaders, we need to remember that we serve the clients and the team as a whole entity. It’s not about us.

Thank you for listening. Remember you are not in this alone. Visit our website for more resources.

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