There’s no point having a fast bike, if you don’t know how to ride it - Interview with Jerry Haywood of Boost.ai

Punk CX with Adrian Swinscoe

Today’s interview is with Jerry Haywood, who is the Chief Executive Officer at boost.ai, a leading provider of conversational AI for enterprises. Jerry joins me today to talk about if ChatGPT has become the fastest proprietary eponym or generic trademark in history, why chat-first customer service strategy is the future of the customer experience and how those interfaces will not just be text based, how recent and future advancements from ChatGPT, Bard, Ernie, and ANOther LLMs will change things and the what the future holds for conversational AI.

This interview follows on from my recent interview – PegaWorld iNspire: Towards the autonomous enterprise and celebrating 40 years of innovation – Interview with Don Schuerman of Pega – and is number 466 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

NOTE: A big thank you goes out to the folks at Pega for sponsoring my podcast for the coming month.

We are fast approaching PegaWorld iNspire which is Pega’s annual conference that will be held at the MGM Grand in Las Vegas, NV, from June 11th to 13th.

This year it will be an in-person event, for the first time in four years, and will bring together experts and industry leaders to demystify technologies like generative AI and intelligent automation

They will also illustrate how enterprises can practically apply these technologies to turbocharge productivity, improve low-code app development, and optimize customer engagement.

Check out PegaWorld.com to find out more and, hopefully, I’ll see you there.