))
Create a Digital Center of Excellence for sustained innovation
Manage episode 349535610 series 3390060
A tartalmat a Varia Makagonova biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a Varia Makagonova vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.
In this episode, learn how leisure travel company Golfbreaks went from outdated to composable technology, what a Digital Center of Excellence can do for your company, and how to sustain innovation across the business with technology, people, and processes.
Timestamps:
1:13 What is a Digital Center of Excellence?
2:54 Golfbreaks' messy technology landscape "before"
5:09 Why the company stopped using agencies and moved most functions in-house
6:12 How Golfbreaks transformed its tech stack to support continuous innovation
9:08 Why agnostic "composable" technology de-risks the tech acquisition process
10:52 How the company finds good developers
11:38 Using young talent to revive an old industry
14:04 How to decide what CX innovations to go after - or not
15:05 Example of an innovation Golfbreaks had to roll back
16:24 Example of looking closely at CX data to fix revenue leaks
55 epizódok
Megosztás
