#141 - Wyatt Smith and Gamifying Employee Retention with UpSmith

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

In this episode of 'Owned and Operated,' host Jack Carr interviews Wyatt Smith from Upsmith to discuss employee retention and the psychology of incentives for skilled workforces. Wyatt shares a look into UpSmith’s mission to gamify the skilled trades industry using software that provides immediate feedback and recognition to technicians while bolstering your employee retention strategy, and how this approach boosts performance and revenue. Wyatt also breaks down the significance of timely rewards and Upsmith's future roadmap.

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Episode Hosts: 🎤

John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter

Episode Guest:

Wyatt Smith: On LinkedIn | @wyatt_h_smith on Twitter
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John Wilson, CEO of Wilson Companies
https://www.wilsonplumbingandheating.com
Jack Carr, CEO of Rapid HVAC
https://rapidhvactn.com

Fejezetek

1. Intro (00:00:00)

2. Join Our Facebook Group! (00:00:22)

3. Wyatt Smith from UpSmith (00:01:01)

4. Wyatt's Background and Journey (00:01:19)

5. Upsmith's Mission and Impact (00:04:09)

6. Gameification in Skilled Trades (00:05:03)

7. Best Practices and Surprising Insights (00:06:42)

8. UpSmith Implementation and User Experience (00:09:51)

9. Wyatt's Future Plans and Expansion (00:18:45)

10. Conclusion (00:20:45)