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Navigating Hospital Processes (or a Lack Thereof): Systemic Issues in Outpatient Surgery
Manage episode 415919778 series 1685543
It's interesting to observe a hospital process (or lack thereof) when a family member needs surgery. I had the opportunity to do so one day last week. I originally shared this on LinkedIn as a post and real-time updates.
Thankfully, the clinical care seemed to be good, and that family member is recovering well from the outpatient procedure.
But, the experience could have been better. I'm critiquing the process and the apparent culture, not the individuals involved. They are part of a system, which includes their job role design, training, and supervision.
--- Support this podcast: https://podcasters.spotify.com/pod/show/lean-blog-audio/support
372 epizódok
Manage episode 415919778 series 1685543
It's interesting to observe a hospital process (or lack thereof) when a family member needs surgery. I had the opportunity to do so one day last week. I originally shared this on LinkedIn as a post and real-time updates.
Thankfully, the clinical care seemed to be good, and that family member is recovering well from the outpatient procedure.
But, the experience could have been better. I'm critiquing the process and the apparent culture, not the individuals involved. They are part of a system, which includes their job role design, training, and supervision.
--- Support this podcast: https://podcasters.spotify.com/pod/show/lean-blog-audio/support
372 epizódok
Minden epizód
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