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The one with the catalyst (not crusader) - Megan Burns Founder Experience Enterprises E179
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🎤🎞️How to ACTUALLY create impact “The one with the catalyst (not crusader)” with Megan Burns Founder Experience Enterprises in CX Passport Episode 179🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction
2:26 Going from customer rhetoric to ACTION
6:42 Different generations approach to technology
9:27 Don’t prove the ROI of CX?
16:45 Experience leadership and change management
21:51 1st Class Lounge
23:44 Deliver tangible business value through customer experience
28:33 Word Nerd Wednesday
30:17 Contact info and closing
If you like CX Passport, I have 3 quick requests:
✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport
✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com
✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services
I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
Megan LinkedIn: https://www.linkedin.com/in/meganburns/
Book Recommendation - The Catalyst: How to Change Anyone's Mind by Jonah Berger
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