Episode 136: Communication and Customer Service Skills

Certified - The CompTIA A+ Audio Course

A tartalmat a Dr Jason Edwards and Dr. Jason Edwards biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a Dr Jason Edwards and Dr. Jason Edwards vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.

3M ago 10:58

MP3•Epizód kép

Technical skills are vital, but soft skills are what turn technicians into trusted professionals. This episode focuses on communication techniques that improve user experiences and foster trust. We start with active listening—how to give users your full attention and confirm your understanding through paraphrasing and clarification. Then we cover tone and professionalism, especially when users are frustrated or confused.

We also discuss documentation and follow-up, including how to set clear expectations, provide written summaries, and avoid technical jargon when communicating with non-technical users. The A Plus exam includes questions about interpersonal behavior and professionalism, so mastering these skills is essential. Brought to you by BareMetalCyber.com.

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