Creating a Positive Patient Experience

Agile&Me: A physical therapy leadership podcast series

A tartalmat a Richard Leaver biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a Richard Leaver vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.

1y ago 49:16

MP3•Epizód kép

Welcome to another episode of Agile and Me, a Physical Therapy Leadership Podcast series. In this episode, we dive into the world of patient experiences with our special guest, Joanna Bailey. Joanna, who has been a recurrent patient of physical therapy, brings a unique perspective to the table.

What sets Joanna apart is her extensive background in healthcare, spanning three decades. As a minister and hospital chaplain, she's been a vital part of interdisciplinary discussions with rehabilitation teams, both in pediatric and adult care settings. With a keen eye for chart notes and a deep understanding of what physical therapists look for in their assessments, Joanna offers invaluable insights.

Tune in as Joanna shares her personal journey as a patient, highlighting her positive experiences at a clinic. Discover the key factors that made her journey exceptional and what clinic directors can learn from her firsthand encounter.

Joanna provides a little bit of background
Registration and onboarding
10 minutes in, The initial visit – The evaluation
Follow up visits
Discharge experience
What things went well?
How could the experience have been improved?

To learn more about us, visit our website at https://www.allianceptp.com/

52 epizódok

#Fitness #Medicine #Richard Leaver #Physical Therapy #Healthcare #Leadership #Healing #Business #Physical Therapist #Business Advice