Welcome to “The Customer Success Playbook,” a fresh podcast initiative spearheaded by Kevin Metzger and Roman Trebon. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain. Our journey began with a simple yet profound belief: that meaningful conversations can significantly impact our professional trajectory. With this ethos, we’ve embarked on a mission to bring t ...
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Last Word on Hockey presents The Last Word on Sens Podcast. The latest addition to the stable of LWOH Hockey Podcast Content. Every week Alex Metzger will share his thoughts on the news of the week. This news will generally relate to the Ottawa Senators. He will also have a variety of guests from the world of hockey as well as spending some time on original segments. Sit back, listen, and enjoy some Ottawa news, analysis, and discussion.
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Every week, Kurt Metzger tries to find redemption in the awful things he's said the week before. Can Kurt ever get right? Chances are he won't, but you won't want to miss a single episode.
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Welcome to the Pave It Forward Podcast, where Kevin Gray, owner and operator of Pave It Forward Asphalt, and Phil Metzger, owner of Mirror Marketing, join forces to empower leaders in the paving industry. With a combined experience of over 15 years in asphalt paving and a deep understanding of digital marketing and market research, Kevin and Phil are dedicated to helping contractors run their businesses more efficiently, connect with their ideal customers, and make a positive impact on their ...
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Cargo Shorts tackles all things related to the transportation of goods. Each episode digs into a key issue facing North American surface transportation with expert insights from economics, automation, and logistics professionals. Learn more about the complexities in the supply chain you’re facing in your business.
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The goal of the podcast is to grow with our community and help shed some light on the behind the scenes of our local bands and everyone involved in the music community. We support in any way that we can by going to shows, buying merch and bringing you these podcasts so you can get to know the bands and people little bit more.
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We have long form conversations with some of the best FMXers and Motocrossers. We get beyond the public persona and find out about the person. Want to get the behind the scene story from your favorite fmx contest or video? This is your place.
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Weekly interrogations of the nation's best comedians and rising stars. On "Let's Be Frank with Dave FranK Tell us what your favorite shows , or comedian comments are!!!!!
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Customer Success Playbook - Season 2 Episode 41 - Peter Armaly Postgame Show
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Send us a text The conversation delves into the intricacies of the customer lifecycle, challenging the oversimplified view many companies hold. Armaly introduces the concept of customer satisfaction as a dynamic, wave-like journey, emphasizing the importance of understanding and adapting to its ebbs and flows. The discussion covers crucial aspects …
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Left IV Dead: Hit the Heavy Button (ATXMP Showcase Artist)
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The Breakdown: In this episode of the ATX Metal Podcast, host Ryan Rayle interviews members Austin Blades and Giancarlo Fernandez of the San Antonio-based band Left IV Dead. They discuss the band's formation, their energetic live performances, and the evolution of the metal scene over the years. The conversation delves into the creative process beh…
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Customer Success Playbook Season 2 Episode 40 - Peter Armaly - Navigating the Customer Lifecycle
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Send us a text Summary In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger engage in an insightful discussion with Peter Armaly, about the intricacies of the customer lifecycle. The conversation delves into the dangers of oversimplifying customer engagement, the importance of seamless handoffs between team…
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Customer Success Playbook Season 2 Episode 39 - Sadee Akhtar - Collaboration
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Send us a text In this episode of the Customer Success Playbook Podcast, host Kevin Metzger interviews Sadee Akhtar, a tech leader specializing in optimizing collaboration between customer success (CS) and professional services (PS) teams. Sadee shares six key insights on improving team dynamics during the onboarding process, emphasizing the import…
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Send us a text In this episode of the Customer Success Playbook podcast, hosts Roman Trebon and Kevin Metzger discuss their innovative use of AI to create a post-game show. The episode features insights from an interview with Meredith Mann from LinkedIn, exploring the transformative potential of AI in customer success. Key themes include AI as an e…
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2024-25 Eastern Conference Season Preview
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Alex is back with another episode! After previewing the Western Conference last week, he jumps over and does an NHL Eastern Conference preview. Breaking down all 16 teams from best to worst, and highlighting some things he thinks will be interesting to watch, as well as some things he feels may be an issue. Learn more about your ad choices. Visit m…
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Tibetan Sky Burial: It's Mood Music (ATXMP Showcase Artist)
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The Breakdown In this episode of the ATX Metal Podcast, host Ryan Rayle interviews the members of Tibetan Sky Burial, a local band known for their introspective and heavy sound. They discuss their musical journey, the challenges of maintaining a band, the chaos of live performances, and the creative process behind their music. The conversation also…
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Backbiter: Writing bangers @75mph and they ain't slowing down
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The Breakdown Backbiter, a metal band from Ohio, discusses their formation, music, and experiences in the local music scene. They talk about how they recruited a new member based on his participation in their shows and how having two guitarists enhances their live performances. The band shares their influences and how their sound has evolved over t…
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Customer Success Playbook Podcast Season 2 Episode 37 - Meredith Mann - AI in CS at LinkedIn
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Send us a text Summary In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger engage in an insightful conversation with Meredith Mann, Director of Global Consulting Services at LinkedIn. The discussion revolves around the integration of AI in customer success, its potential benefits, challenges, and ethical c…
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2024-25 Western Conference Season Preview
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Alex is back with another episode! And today, he breaks down the NHL Western Conference. Doing a full breakdown on all 16 teams, ranking them from who he feels will be worst to best. For a full Ottawa Senators breakdown, he and Graeme Nichols deep dived the Sens in the last episode. Today, he starts with the rebuilding teams. Listing a few reasons …
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Equipment Maintenance and Offseason Planning for Asphalt Paving Businesses
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Essential Strategies for Maximizing Asphalt Paving Equipment Efficiency and Business Longevity In this episode of the Pave It Forward podcast, hosts Kevin Gray and Phil Metzger delve into the critical world of asphalt paving equipment maintenance and offseason planning. Drawing from decades of experience in the paving industry, Kevin shares hard-ea…
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Customer Success Playbook Special Episode Celebrating 5000 Downloads
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Send us a text This special episode of Customer Success Playbook celebrates 5,000 downloads by using AI to analyze and synthesize insights from past episodes. The AI-generated conversation covers key trends in customer success, focusing on the impact of artificial intelligence. Major topics include: The evolving job market for customer success prof…
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Customer Success Playbook Season 2 Episode 35 - Jasmine Reynolds - Agile Onboarding
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Send us a text In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger interview Jasmine Reynolds, a Customer Success Manager at Pluralsight, about applying Scrum methodologies to customer onboarding. Jasmine discusses how Scrum, typically associated with software development, can significantly enhance the cus…
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Ottawa Senators Season Preview with Graeme Nichols
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After taking the summer off, Alex is back for some more Ottawa Senators content. And today, there is plenty of things to talk about. To help him, Graeme Nichols makes his return to the podcast! Graeme has been on the show multiple times before. Today, the two discuss the 2024-25 Ottawa Senators and their season outlook. They hit on every topic imag…
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Customer Success Playbook Season 2 Episode 34 -CSInsider edition with Justin Chappell - Customer Education Strategy
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Send us a text Summary: In this special CSP-CSI edition, hosts Roman Trebon and Kevin Metzger dive deep into the world of customer education with Justin Chappell, CSCX Strategic Advisor at Growth Molecules. Justin shares invaluable insights on creating effective customer education strategies, leveraging micro-learning, and driving customer success …
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Off-Season Preparation: Maximizing Success in the Paving Industry
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This episode is packed with practical advice on data analysis, team involvement in planning, effective meeting strategies, and continuous improvement techniques. Whether you're a seasoned paving professional or new to the industry, you'll discover actionable takeaways to help you make the most of your off-season and position your business for succe…
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Maximizing ROI at Industry Events for Asphalt Paving Businesses
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Networking and Business Growth in Asphalt Paving In this episode of the Pave It Forward podcast, Kevin Gray and Phil Metzger share expert strategies for maximizing ROI at industry events. Learn how to set up an effective booth, network with potential clients, and turn connections into profitable opportunities for your asphalt paving business. Liste…
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Customer Success Playbook Podcast Season 2 Episode 33 - Katie Clark - Buy in from Internal Stake Holders
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Send us a text In this episode, hosts Roman Trebon and Kevin Metzger interview Katie Clark, Implementation Manager at PocketHealth, about the critical process of securing internal stakeholder buy-in for major initiatives. Katie shares her expertise on understanding different stakeholder types, generating momentum, crafting compelling messages, over…
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Customer Success Playbook Season 2 Episode 32 - Kristine Kukich - AI and Customer Education
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Send us a text AI Revolutionizing Customer Education: Insights from Kristine Kukich In this enlightening episode of the Customer Success Playbook podcast, hosts Roman Trebon and Kevin Metzger dive deep into the transformative impact of AI on customer education with guest expert Kristine Kukich, principal owner of The Training Sherpa. Kristine share…
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Ep. 15: The Evolving Supply Chain with Greg Plemmons of OD & Dr. Thomas Goldsby of the University of Tennessee
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The domestic supply chain has changed in ways few could predict. It has rebuilt itself in new, dynamic ways, with a stronger version of Just-in-Time shipping emerging. It is called “Just-in-Time 2.0.” This new model keeps the best parts of the old system while focusing on shorter, resilient lines of transport with greater redundancy. Host Jonathan …
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Paving Connections: Mastering In-Person Event Networking for Asphalt Professionals
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Pave It Forward Podcast: Networking and Business Growth in Asphalt Paving Episode Length: 60 minutes of pure paving wisdom In this episode of the Pave It Forward Podcast, hosts Kevin Gray and Phil Metzger dive deep into the world of networking and business growth in the asphalt paving industry. Learn how joining chambers of commerce, attending indu…
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Paving the Way to Profit: Mastering Margins and Smart Growth
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Unlock the secrets to boosting your paving business's profitability in this game-changing episode. Industry veterans Phil Metzger and Kevin Gray break down the power of data-driven decisions, smart marketing strategies, and calculated expansion moves. Learn why obsessing over your numbers is crucial, how to build a brand that stands out, and when (…
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Customer Success Playbook Season 2 Episode 31 - Preethie Vimalan - Mastering the Customer Journey
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Send us a text Mastering the Customer Journey: Insights from Freshworks' Preethie Vimalan In this insightful episode of the Customer Success Playbook Podcast, host Roman Trebon engages in a thought-provoking conversation with Preethi Vimalan, Manager of Onboarding at Freshworks. Preethi shares her expertise on the five key phases of the customer jo…
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Customer Success Playbook Podcast Season 2 Episode 30 - Mastering First Value Delivery with Jarvis Harris
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Send us a text In this insightful episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger engage in a dynamic conversation with Jarvis Harris, Global Head of Customer Success and Renewals at Xactly. The discussion revolves around creating an effective segmentation plan for first value delivery, emphasizing the importa…
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Maximizing Profit Margins: Strategies for Asphalt Paving Businesses
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Join us as we dive deep into the world of asphalt paving business finance and operations. In this episode, we explore crucial topics like maximizing profit margins, overcoming industry cha llenges, and smart equipment purchasing strategies. Whether you're a seasoned pro or just starting out, you'll gain valuable insights to help your paving busines…
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Customer Success Playbook Season 2 Episode 29 - Romand and Kevin discuss 50 Episodes
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Send us a text In this special edition reviewing 50 episodes of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger take a moment to celebrate a significant milestone. The duo reflects on their journey from the podcast's inception in March 2023 to their 50th release in August 2024, sharing insights into the evolution of thei…
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Customer Success Playbook Podcast Season 2 Episode 28 - Five9 - Partner Success
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Send us a text In this episode of the Customer Success Playbook podcast, hosts Roman Trebon and Kevin Metzger delve into the often-overlooked realm of Partner Success within the SaaS industry. Joined by Pauline Van Backle, Partner Success Manager, and Karen Siddiqi, Senior Director of Partner Success at Five9, the discussion explores the strategic …
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Asphalt Sealcoating How to Protect Your Paving Investment
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Dive deep into the world of seal coating with Kevin Gray and Phil Meder. Learn about the importance of seal coating in pavement maintenance, the science behind the materials, and professional application techniques. Discover why DIY seal coating can be challenging and hear expert tips on achieving the best results. Whether you're a contractor or a …
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Customer Success Playbook Podcast Season 2 Episode 27 -Irit Eizips - The Customer Method
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Send us a text In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger welcome Irit Eizips, a world-renowned expert in customer success strategies and the mastermind behind Keep Your Customers. With accolades, including Top Customer Success Strategist of 2024 and induction into the CX Hall of Fame in 2023, Iri…
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Customer Success Playbook Podcast Season 2 Episode 26 - Kevin Maufer - Ideal Customer Profile
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Send us a text In this insightful episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger welcome Kevin Maufer, Principal Consultant and Fractional Leader at CX Services. With over 25 years of experience in customer-facing roles, Kevin shares his expertise on the critical importance of defining and aligning on an Idea…
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Asphalt Paving Lifecycle: Maximizing Your Driveway's Lifespan
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Asphalt Paving Lifecycle: Maximizing Your Driveway's Lifespan Understand Your Driveway's Journey From Fresh Asphalt to Long-Lasting Investment Introduction In this informative episode of the Pave It Forward Podcast, hosts Phil Metzger and Kevin Gray dive deep into the asphalt paving lifecycle, focusing on residential driveways. They explore the sta…
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Customer Success Playbook Podcast Season 2 Episode 25 - Swati Garg - CS Leaders
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Send us a text In the latest episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger interviewed Swati Garg, a renowned entrepreneur and thought leader in customer success (CS). The discussion delved into the evolving role of CS leaders, highlighting the shift from reactive to proactive strategies, the increasing impo…
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Interview with Jake Murphy of Beyond All Hope
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The Breakdown Jake Murphy, a solo artist from Denver, shares his journey of becoming a solo artist and creating music. He started his music career in a band in Oklahoma and later moved to Denver to pursue his solo project. Jake collaborates with Tyler Ruhl and Elliott Post to create the instrumental tracks for his songs. He records the vocals himse…
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Rasing the Bar: Lift The Curse delivers Quantity and Quality
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The Breakdown In this episode of the ATX Metal Podcast, Ryan Rayle interviews the members of Lift the Curse, an alternative heavy rock band based in Austin, Texas. The band consists of Jon Yadon Jr. on guitar, and Ryan Hegefeld on guitar and vocals. They discuss their background, the formation of Lift the Curse, their songwriting process, and their…
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Customer Success Playbook Podcast Season 2 Episode 24 -Alok Shulka - FunnelStory
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Send us a text In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger welcome Alok Shukla, co-founder of FunnelStory, to discuss how AI and data analytics are revolutionizing customer success. FunnelStory is a platform that provides product funnel intelligence to optimize conversion, adoption, renewal rates, …
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CSP S2 E23 - Rachel Provan - Imposter Syndrome
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Send us a text In this insightful episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger are joined by Rachel Provan, founder and CEO of Provan Success. Rachel, a top 25 customer success leader turned brain-based CS leadership coach, shares her expertise on a pressing issue many professionals face: imposter syndrome.…
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Ottawa Senators Offseason with Charlie Arsenault
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Alex is back with another episode! Today, he is joined by Charlie Arsenault of Game Over: Ottawa. Together, the two break down the Ottawa Senators offseason and everything that has come with it. Timestamps for the episode are below! They start with the Linus Ullmark trade, and what may be the best move the Senators have made in a while. From there,…
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Unlocking AI-Powered Customer Support: Exclusive Insights from TheLoops CTO, Ravi Bulusu
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Send us a text In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger sit down with Ravi Bulusu, the co-founder and CTO of TheLoops. Ravi shares insights on how TheLoops, an AI-driven intelligence support operations platform, is revolutionizing customer support by providing real-time data integration and anal…
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Ep. 14: Accurate Dimensions Affect the Bottom Line with Todd Polen of OD & Glenn Zalusky of Rice Lake Weighing Systems
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Every inch counts when it comes to shipping, and accurate dimensioning can tip the scales in your favor. When weighing options, precise pallet dimensioning can make shipping faster and more efficient while reducing surprises on the final bill. Host Jonathan Betz is joined by Todd Polen, Vice President of Pricing Systems at Old Dominion, and Glenn Z…
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Vensutra: This Side Show You Don't Want to Miss
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The Breakdown In this episode of the ATX Metal Podcast, Ryan sits down with the band Venustra. The band has a unique theatrical show and incorporates elements of shock rock, Japanese visual Kei, and swing music into their sound. They have faced challenges in defining their genre but strive to create a bigger sound that sets them apart from other ba…
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Customer Success Playbook Podcast Season 2 Episode 21 - DataPlant The Game Has Changed - Samuel Cummings
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Send us a text In this episode of the Customer Success Playbook podcast, we're excited to host Samuel Cummings, CEO of DataPlant, who is at the forefront of revolutionizing customer success through AI and data science. Samuel shares his fascinating journey from being a data scientist at Gainsight and LinkedIn to founding DataPlant, a company dedica…
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Bat City Black Metal Fest: A chat with Eamon Danzig
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The Breakdown In this episode of the ATX Metal Podcast, Ryan sits down with Eamonn Danzig, one of the creators of the Bat City Black Metal Fest. They discuss the origins of black metal, the message behind the festival, and the efforts to promote inclusivity and distance the genre from its tainted past. The festival will feature eight bands, live sw…
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Customer Success Playbook Podcast Season 2 Episode 20 - From Chaos to Clarity: The GuideCX Way- Peter Ord
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Send us a text In this episode of the Customer Success Playbook podcast, we welcome Peter Ord, Founder and CEO of GuideCX, to discuss the future of customer onboarding and implementation. GuideCX is revolutionizing the way companies handle customer onboarding, making it smoother and more effective through its innovative platform. Peter shares his j…
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Customer Success Playbook Podcast Season 2 Episode 19 - Nik Mijic - Matik
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Send us a text In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger welcome Nik Mijic, founder of Matik, to discuss innovative solutions for automating data-driven content creation. Matik's platform simplifies the generation of personalized metrics, text, tables, and charts for presentations, enabling custo…
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Send us a text Get ready for an exhilarating episode of the Customer Success Playbook Podcast! This week, hosts Roman Trebon and Kevin Metzger take you on a journey through the latest buzz in the customer success world. First up, they recount the smashing success of their inaugural Customer Success Playbook Pickleball event. From MVP Dave Ellen's k…
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Ep. 13: Packaging Sciences: Exploring the Future with Clemson Univ.’s Dr. Greg Batt & Geoff Stephany of OD
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Whether you are shipping across the country or around the world, the right packaging makes all the difference. As the emphasis on sustainability intensifies, the industry is rapidly evolving, with data playing a vital role. But cost and fragility of freight are factors that need to be considered. Host Jonathan Betz is joined by Dr. Greg Batt, an As…
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