In this episode of Referrals Done Right, Scott Grates interviews Marian Saint, founder of The Marion Method and consultant with Agency Ignites. Marian shares her journey from corporate consulting to entrepreneurial success, offering actionable advice for building meaningful connections, scaling businesses, and leading with authenticity. What You’ll…

I am excited to share my conversation with Liz Walton, a successful interior designer from Pennsylvania and one of my VIP “Referrals in a Day” clients. Discover how Liz skyrocketed her business revenue by $185,000 in just nine months through the power of referrals—without ever asking for them! Liz also hares her "aha" moments, the strategies that t…

Are you an introvert who feels overwhelmed at the thought of networking? Do you believe your personality might hold you back in the world of real estate or referrals? This episode of The Referrals Podcast is your guide to overcoming those obstacles and thriving, even if you’re not naturally outgoing. Join Michael J. Maher as he speaks with Jennell …

In this newly restarted monthly episode of the Customer Experience Bus Podcast, host Joseph Michelli welcomes Robert Spector, a respected authority on customer experience and the heralded author of "The Century-Old Startup: The Nordstrom Way of Embracing Change, Challenges, and a Culture of Customer Service." Together, they delve into the enduring …

This episode of Referrals Done Right features a segment from a recent Zoom call Scott hosted with a group of insurance agents last week. Host Scott Grates dives into the art and strategy of following up in sales. With actionable advice and real-world examples, this episode is a must-listen for anyone looking to turn more "maybes" into "yeses" by ma…

In this episode of Referrals Done Right, Scott sits down with top 1% real estate agent and referral expert DeAnn Dillard. DeAnn shares her inspiring journey from starting in a new city with no contacts to becoming a self-made leader in real estate through innovation, relationship-building, and pivoting in the face of challenges. Get ready for actio…

Get ready to set yourself up for success in 2025! In this episode of The Referrals Podcast, host Michael J. Maher is joined by Sheri Maher to reveal the one goal every real estate professional should prioritize for the upcoming year: your Referral Goal. Michael shares the magic behind this transformative goal—deciding how many referrals you want to…

We continue with part two of Now and Then, where I reflect on my journey from business failure to success over the past 11 years. In this episode, you’ll hear lessons four through seven on how I transformed my approach in business number two. If you missed part one, I strongly encourage you to listen to episode 335, where I shared the first three l…

In this heartfelt and reflective episode of Referrals Done Right, host Scott Grates shares powerful insights inspired by personal experiences of loss and legacy. This episode encourages listeners to embrace bravery, nurture relationships, and take meaningful action in both their personal and professional lives. What You'll Learn in This Episode: Th…

In this episode of Referrals Done Right, Scott Grates is joined by Jason Zygadlo, founder of Build Your Own Brand, to discuss the transformative power of personal branding. Jason shares his unique approach to helping professionals and job seekers stand out in competitive fields through creativity, confidence, and meaningful relationships. Key Takea…

Ready for a trip down memory lane? In this episode, we take a reflective journey back to the very first episode of this podcast, recorded back in 2018, where I discussed the seven ways I overcame a business failure. You’ll hear snippets from that episode, and I’ll share my thoughts on each point, discussing what has changed, what remains the same, …

In this heartwarming holiday episode of the Referrals Podcast, host Michael J. Maher welcomes Don McNaughton from The McNaughton Team Realtors in Northwest Arkansas. Together, they dive into the magic of Don’s "Breakfast With Santa" event—a beloved annual tradition that has brought joy to clients, friends, and the entire community for an incredible…

In this episode of Referrals Done Right, Scott Grates shares insights from his experience working with LinkedIn expert Janice Porter. Scott explores how LinkedIn endorsements can significantly strengthen your professional brand and boost your visibility in the referral network. He provides practical tips for asking for endorsements, maximizing Link…

In this episode of Referrals Done Right, Scott Grates breaks down the "Value Equation" and shares strategies for increasing customer satisfaction by adding value rather than simply focusing on cost. Drawing comparisons from personal experiences, Scott explains how focusing on what customers receive can transform their perception of value. Key Takea…

We continue our 90-day planning series focused on enhancing your referral strategy as we approach the end of the year. This episode builds on the groundwork we laid in episode 329, where I guided you through the preparation phase. Now, it's time to take action and set yourself up for success in 2025. If you’re an attorney or a real estate agent, pa…

In this powerful episode of The Referrals Podcast, host Michael J. Maher sits down with Michael Peeples, a former professional baseball player and once a top agent on Zillow. Michael shares his journey of breaking free from the Zillow lead machine and reveals how he went from spending thousands on leads each month to spending less than $150 a month…

In this episode of Referrals Done Right, Scott Grates discusses the "give to get" principle and how leading with generosity can drive unexpected returns in business. He shares personal stories of how offering value without expectation has led to powerful opportunities and connections. Key Takeaways: Lead with a Servant’s Heart: Scott emphasizes the…

In this episode of Referrals Done Right, Scott Grates speaks with Julia Arpag, founder of Aligned Recruitment, about the journey of starting her own business, building strong relationships, and staying mission-driven in a competitive industry. Julia shares invaluable insights on recruitment, business growth, and fostering a strong company culture. …

Have you ever thought about the different returns on investment you can get from investing in referrals? In this episode, I chat with Melanie Shaffer, CEO of Talent Suite and a member of the BRB coaching program. Melanie shares how implementing a structured referral strategy has saved her valuable time while still generating results. Discover how y…

Back in 2016, John Israel set out on a mission to deepen human connection through a unique social experiment—writing five handwritten notes of appreciation every day for an entire year. What happened next was incredible: the Mr. Thank You movement was born, leading to a TEDx talk, a book, and inspiring people worldwide. Join Michael and John as the…

In this episode of Referrals Done Right, Scott Grates dives into the four types of referrals and how to leverage each for business success. Drawing from a recent three-day personal branding workshop, Scott explains the key elements of building a referral-based business. Key Takeaways: The Four Types of Referrals: Learn about referrals by asking, re…

In this episode of Referrals Done Right, Scott Grates welcomes relationship marketing strategist Janice Porter for an insightful conversation on building meaningful business relationships. They explore the importance of focusing on connections, leveraging LinkedIn, and the power of nurturing relationships through thoughtful outreach. Key Takeaways:…

Have you ever wondered who your ideal referral sources are? In this episode, I explain the differences between upstream and downstream referrals and why understanding these two can significantly impact your business generation and relationship-building efforts. I will also share practical examples, including my own experiences, to illustrate how gr…

In this insightful episode of the Referrals Podcast, Michael J. Maher sits down with Dan Stewart, the visionary behind Happy Grasshopper, to discuss the impact of the new regulations on mass texting to clients. With recent changes to how businesses can use text messaging to communicate, it’s more important than ever to understand what’s allowed and…

In this episode of Referrals Done Right, host Scott Grates reflects on the universal power of relationships in business success. Scott shares insights from speaking with entrepreneurs across various industries and highlights the impact of trust and personal connections. Key Takeaways: Relationships, not algorithms, are the foundation of lasting bus…

In this episode of Referrals Done Right, Scott Grates is joined by certified life coach and podcast host Shanenn Bryant. Together, they dive deep into how limiting beliefs and lack of self-confidence can hinder personal and professional growth, and how to reprogram your mindset for success. Key Takeaways: Self-confidence & Sales: Shanenn shares how…

Are you an introvert, extrovert, or maybe even an ambivert? Do you think your personality type impacts your ability to generate referrals? Tune in to discover insights that can help you leverage your unique personality to grow your business through referrals. Resources and links mentioned in this episode can be found on the show notes page at http:…

In this highlight reel of the Referrals Done Right podcast, we bring together insights from several recent episodes on how to maximize your referral network and grow your business. Listen in as Katie Myers, Dave Ellis, Stephen Turnbull, James Bild, and Tyler Jensen share actionable advice on relationship building, networking, and community involvem…

It’s time for another Q&A episode! Join me as I dive into some fantastic questions from listeners like you about making time for referrals and creating meaningful connections. I address how you can be authentic and transparent without feeling pushy or salesy. It’s possible to receive referrals while staying true to your values, and I share strategi…

In this episode of Referrals Done Right, host Scott Grates reflects on the power of collaboration and learning from those around you. He shares an experience from a recent business conference he attended in Las Vegas that led to many valuable insights and actionable strategies. Key Takeaways: Level Up by Association: Surround yourself with people w…

As we enter the last quarter of the year, it’s important to take a methodical approach to managing and generating referrals. This period can often be stressful due to looming deadlines and the pressure to finish strong. In this episode, I will calmly and methodically explain how to prepare for referrals over the next 90 days. We will focus on prepa…

Ever wondered how to create a nationwide referral network that truly makes a difference? In this episode we sit down with Rob Schelle, the founder of Military No Stress PCS. Discover how Rob built a nationwide network of military-focused realtors dedicated to providing seamless relocation experiences for military families. Learn about the unique ch…

In this episode of the "Referrals Done Right" podcast, host Scott Grates explores how to effectively navigate challenges, or "storms," in both your personal and professional life. Like a Buffalo in a storm, Scott illustrates the benefits of confronting difficulties head-on. He shares insights from his recent talks, emphasizing the importance of pro…

In this episode of RDR, Scott sits down with Penny Zenker, a world-renowned productivity expert and author of The Productivity Zone and The Reset Mindset. Penny shares her journey from experiencing a life-changing event at 19 to becoming a leading authority on focus and productivity. She introduces her "Reset Moments" framework, explaining how both…

Have you ever watched the Netflix show The Home Edit? Whether you're a fan or not, I promise this episode will be fun and valuable as we dive into how you can apply their organizing principles to your referral process. Similar to the KonMari method, we will use The Home Edit's four-step process: Edit, Categorize, Contain, and Maintain to create a m…

Success doesn’t just come to those who work hard. It comes to people who don’t give up, even when things get tough. The truth is, everyone fails sometimes, but if you keep going and learn to adapt, those failures can help you grow and reach success. Many people believe their problems will never go away, or that success comes more easily to others. …

On this episode of Referrals Done Right, Scott shares his thoughts & a few stories around the power of simply "asking" --- Scott Grates Links: Referrals Done Right Book - https://www.referralsdonerightbook.com Referrals Done Right FB Group - https://www.facebook.com/groups/296359076662332 Insurance Agency Optimization - https://www.agencyoptimizati…

This episode of RDR is the 2nd half of a snippet from Scott's appearance on the Positive Blatherings Podcast hosted by Scott Fitzgerald. Scott has been working in video production for over 25 years, radio for 8 years and in and out of bands and recording studios since graduating from high school. In 2018, Scott became the proud co-owner of ROC Vox …