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S3-E6: Inside the Mind of a UX Research Leader: A Conversation with Linh Nguyen Slater
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In Today's episode, I am delighted to have a conversation with Linh Nguyen Slater.
Linh is a seasoned research leader with over 15 years of experience designing and testing cutting-edge products across industries, including financial services, healthcare, automotive, and consumer technology.
She’s passionate about leveraging customer insights to create meaningful, human-centred innovations and helping organisations design products that truly resonate with people.
Currently, Linh is the Head of Research at NatWest, where she leads the research division to enhance the digital experiences of Retail Banking customers.
Before that, she established the AI Research division at Jaguar Land Rover and led the Consumer Science team within Dyson’s Health and Beauty Innovation Labs.
Linh is widely recognised as a thought leader in human-centred design, and today she’s here to share insights from her journey as a UXR leader.
📖 Coming Soon: The UX Research Powerhouse, Vol. 1 — The Foundation of UX Research Strategic Leadership
Launching in November 2025, A playbook and manifesto for research leaders, with a 365-day leadership roadmap, tools to measure impact, and a bonus chapter on AI.
If you want to support the UX Research club, you can write a review, share it with your network, give some stars or buy me a coffee
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