Stop Talking, Start Listening: The #1 Secret to Building Patient Trust & Better Outcomes

Trust Driven Care Network

Dr. Josh Satterlee dives into the #1 secret for connecting with patients with Naturopathic Doctor Dr. Emma Furze. She reveals how active listening and slowing down your appointments is the most effective way to build unshakeable patient trust, uncover hidden health details, and transform your practice's outcomes. If you want to move beyond rushed appointments, this episode is your essential blueprint.

In this episode of Trust Driven Insights, host Dr. Josh Satterlee sits down with the insightful Dr. Emma Furze (ND) to discuss the philosophy of relationship-based medicine that drives her highly successful practice in British Columbia.

Dr. Furze shares incredible stories of patients revealing crucial, personal information they had previously kept from every other doctor. Learn why patient compliance improves drastically when you truly listen and how demonstrating you care—down to the simplest gesture—can be the most powerful, side-effect-free "medicine" you offer.

Key Takeaways You Will Learn:

• The Power of Presence: Why being truly engaged in the room is more valuable than any procedure.
• Slowing Down to Speed Up: Dr. Furze's counterintuitive approach to diagnostics and burnout.
• The Trust Test: How asking the right questions unlocks the core of a patient's fears (e.g., "Will I ever be able to play with my kids again?").
• The Private Care Lesson: What all healthcare providers can learn from the "Peacock Feather" focus on the patient experience.
• Actionable Loyalty Hack: Discover the simple tactic to instantly demonstrate care by remembering a pet's name or a recent vacation.

Connect with Our Guest:

• Dr. Emma Furze (ND): https://www.instagram.com/dr.emmafurze/

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