It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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A tartalmat a InterAction Training biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a InterAction Training vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.
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Ramp Up Customer Service & Cross-Selling
MP3•Epizód kép
Manage episode 193576079 series 1836174
A tartalmat a InterAction Training biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a InterAction Training vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.
Is your frontline staff equipped with the self-confidence, skills, and support they need to serve your customers in the best possible way? We welcome Leigh-Anne Taylor, Senior Vice President and COO of Community Bank NBC Oklahoma, to talk about serving well and selling right. Discover how a community bank equips their frontline to consistently excel at customer service and cross-selling.
About Our Guest
Leigh-Anne started her banking career as a teller and loan filing clerk. She moved onto customer service, then became a supervisor, to eventually land in her current role of SVP/COO. Leigh-Anne has also been the chairman of the operations school at the Oklahoma Bankers Association and really enjoys teaching and training.
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continue reading
About Our Guest
Leigh-Anne started her banking career as a teller and loan filing clerk. She moved onto customer service, then became a supervisor, to eventually land in her current role of SVP/COO. Leigh-Anne has also been the chairman of the operations school at the Oklahoma Bankers Association and really enjoys teaching and training.
37 epizódok
MP3•Epizód kép
Manage episode 193576079 series 1836174
A tartalmat a InterAction Training biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a InterAction Training vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.
Is your frontline staff equipped with the self-confidence, skills, and support they need to serve your customers in the best possible way? We welcome Leigh-Anne Taylor, Senior Vice President and COO of Community Bank NBC Oklahoma, to talk about serving well and selling right. Discover how a community bank equips their frontline to consistently excel at customer service and cross-selling.
About Our Guest
Leigh-Anne started her banking career as a teller and loan filing clerk. She moved onto customer service, then became a supervisor, to eventually land in her current role of SVP/COO. Leigh-Anne has also been the chairman of the operations school at the Oklahoma Bankers Association and really enjoys teaching and training.
…
continue reading
About Our Guest
Leigh-Anne started her banking career as a teller and loan filing clerk. She moved onto customer service, then became a supervisor, to eventually land in her current role of SVP/COO. Leigh-Anne has also been the chairman of the operations school at the Oklahoma Bankers Association and really enjoys teaching and training.
37 epizódok
Minden epizód
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