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Today: Retail Reality Check How Home Depot’s Quarterly Shift Policy Connects Leaders to the Frontline
Manage episode 447986837 series 3011584
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November 1, 2024: Could requiring corporate employees to work frontline shifts be the key to empathy and better decision-making? In today’s episode, we dive into Home Depot’s bold move to get corporate employees working in stores each quarter—and what healthcare leaders might take from it. Sarah Richardson and Kate Gamble explore the power of firsthand experience, from Home Depot’s retail floors to rounding in hospitals. Does witnessing daily challenges up close change how leaders make decisions? Join us to explore the surprising lessons in leadership and empathy from the retail giant.
00:36 Home Depot's New Policy and Its Implications
06:29 The Reality of Working in the ER
08:07 Building Trust Through Genuine Interaction
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