EPISODE 037 | Setting Your Clients Up for a Positive User Experience

Therapists Gone Rogue with Melissa LaPointe

While sales and marketing are essential pieces of the puzzle of your business, so is client fulfillment, or more specifically, the customer experience.

As business owners, we can get so caught up in the sales strategy, the marketing, the question of “How am I going to get more people into my program?” that once that lead becomes a conversion they no longer have our full attention. So what happens after money exchanges hands, what happens after the sales transaction, or even what happens building up to that sales transaction?
Today, I want to take that customer experience and break it down piece by piece looking at the experience from the consumer's perspective. We’re going all the way from that first touch point to completion of the program, so break out a pen and paper because you’re going to want to be taking notes!
BY THE TIME YOU FINISH LISTENING, YOU’LL DISCOVER:

• How to break down the steps of your program through the lens of your customer.
• The game-changing technology that can take your customer experience to a whole new level with the simple press of a button.
• Why onboarding can make or break your client’s experience.
• How to go “incognito” in your own business and why you should do it ASAP!

If this episode has inspired you to share your own expertise with the world as a coach, I would love it if you’d leave a review and share your thoughts with me. If you participated in today’s exercise take a photo and send it to me on Instagram, as I would love to cheer you on!
And while you've got your phone out, make sure to follow me on Instagram @OTsGoneRogue