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Navigating Uncertainty in Hospitality: Insights from Leadership Coach Matt Rolfe
Manage episode 492404353 series 3481871
A tartalmat a Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions, Restaurant Technology Guys Podcast, and Sponsored by Custom Business Solutions biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions, Restaurant Technology Guys Podcast, and Sponsored by Custom Business Solutions vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.
In this episode, hospitality leadership coach Matt Rolfe discusses the challenges faced by the industry, particularly surrounding the alignment of strategy and execution. He emphasizes the importance of co-creating strategies with operational teams and understanding guest experience to optimize average checks. Addressing the role of culture, resilience, and the need for clear, guest-focused strategies, Rolfe provides actionable insights for restaurant operators to navigate turbulent times and achieve sustainable success.
00:00 Introduction and Meet Matt Rolfe
00:05 Matt's Background and Approach to Leadership
00:21 Creating and Executing Strategies
02:02 The Importance of Culture in Strategy
03:07 Facing Uncertainty and Building Resilience
05:05 Focusing on Guest Experience
06:21 Tailoring Service to Different Guest Types
07:06 Getting in Touch with Matt Rolfe
07:33 Conclusion and Final Thoughts
312 epizódok
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