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How Missed Calls Destroy Patient Trust (and Growth)
Manage episode 513800789 series 3562359
A tartalmat a Zed Williamson biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a Zed Williamson vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.
Every time your phone goes unanswered, you’re not just missing a call—you’re missing an opportunity to build trust with a patient who finally worked up the courage to reach out. Studies show 42% of calls to medical practices never get answered. Add to that the 85% of people who never leave a voicemail, and the result is simple: lost patients, lost revenue, and lasting damage to your practice’s reputation.
In this episode, Zed unpacks the hidden impact of unanswered calls, why common fixes like phone trees and voicemails don’t work, and how simple changes to your systems can protect patient trust, improve experiences, and accelerate practice growth.
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