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Housing Sector Podcast Episode 22: "More ASB with Jacqueline Parkes"
Manage episode 463411427 series 3580160
A tartalmat a Ben Jenkins biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a Ben Jenkins vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.
In this episode, I delve deep into the complexities surrounding antisocial behaviour (ASB) within the housing sector, exploring the nuances of eviction, support, and community responsibility. I’m joined once again by Jacqueline Parkes to unpack the gaps in ASB laws and how housing associations navigate the delicate balance between eviction and support.
We tackle several key questions:
- Do housing associations have the right systems in place to effectively evict tenants for antisocial behaviour?
- What happens when the root causes of ASB stem from mental health issues or substance dependencies? Are these tenants in need of support, rather than punitive measures?
- How should housing associations respond when the behaviour is being perpetrated by tenants’ children? Is it fair to penalise parents who are unable to control their kids?
- Are housing associations doing enough to safeguard the well-being of all tenants and ensure peaceful communities?
With many housing associations shifting to nationwide operations, have they lost their local touch and ability to nurture thriving, supportive communities?
This episode emphasises the need for a more community-centred approach to housing, with a focus on mediation, support services, and proactive engagement to rebuild and strengthen communities.
Join me as I question the current housing policies and seek solutions that place the well-being of tenants and communities at the heart of housing practices.
https://www.youtube.com/watch?v=O56l1ggLmX4
#HousingSector #ASB #AntisocialBehaviour #HousingPolicy #CommunitySupport #HousingAssociations #TenantRights #Eviction #MentalHealthSupport #SubstanceDependence #CommunityEngagement #SupportNotPunishment #HousingSolutions #InclusiveHousing #SocialHousing #HousingReform #TenantWellbeing #HousingChallenges #CommunityFocus #HousingJustice
13 epizódok
MegosztásManage episode 463411427 series 3580160
A tartalmat a Ben Jenkins biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a Ben Jenkins vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.
In this episode, I delve deep into the complexities surrounding antisocial behaviour (ASB) within the housing sector, exploring the nuances of eviction, support, and community responsibility. I’m joined once again by Jacqueline Parkes to unpack the gaps in ASB laws and how housing associations navigate the delicate balance between eviction and support.
We tackle several key questions:
- Do housing associations have the right systems in place to effectively evict tenants for antisocial behaviour?
- What happens when the root causes of ASB stem from mental health issues or substance dependencies? Are these tenants in need of support, rather than punitive measures?
- How should housing associations respond when the behaviour is being perpetrated by tenants’ children? Is it fair to penalise parents who are unable to control their kids?
- Are housing associations doing enough to safeguard the well-being of all tenants and ensure peaceful communities?
With many housing associations shifting to nationwide operations, have they lost their local touch and ability to nurture thriving, supportive communities?
This episode emphasises the need for a more community-centred approach to housing, with a focus on mediation, support services, and proactive engagement to rebuild and strengthen communities.
Join me as I question the current housing policies and seek solutions that place the well-being of tenants and communities at the heart of housing practices.
https://www.youtube.com/watch?v=O56l1ggLmX4
#HousingSector #ASB #AntisocialBehaviour #HousingPolicy #CommunitySupport #HousingAssociations #TenantRights #Eviction #MentalHealthSupport #SubstanceDependence #CommunityEngagement #SupportNotPunishment #HousingSolutions #InclusiveHousing #SocialHousing #HousingReform #TenantWellbeing #HousingChallenges #CommunityFocus #HousingJustice
13 epizódok
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Speaking out in the housing sector comes at a price—a price that both my guest and I know all too well. In this episode, I sit down with Lara Oyedele , a veteran of the UK housing sector and a former president of the Chartered Institute of Housing, to explore the real cost of challenging the status quo. Lara shares her experience as CEO of Black on Board , how she was blacklisted by the Chartered Institute of Housing , and why she remains committed to speaking out and advocating for change . We discuss the systemic issues that continue to hold the sector back, particularly when it comes to diversity in leadership and governance . 🏡 Key Topics: 🔹 The consequences of calling out injustices in housing 🔹 Why housing association boards remain overwhelmingly white, older, and privileged 🔹 How recruitment processes reinforce a leadership echo chamber 🔹 The lasting impact of Grenfell Tower —what’s changed (or hasn’t) 🔹 The barriers to real inclusivity and representation in decision-making Housing is about people, yet the decisions shaping the sector are still made by a narrow and privileged group . If we want to see real progress, we need leaders who reflect the communities they serve —and we must be willing to confront the uncomfortable truths standing in the way of change. 💬 Have you faced backlash for speaking up in the housing sector? Let’s start a conversation in the comments. 🔔 Like, subscribe, and turn on notifications to stay updated on future episodes. #HousingSector #Podcast #LaraOyedele #HousingAssociations #LeadershipBias #DiversityInHousing #GrenfellTower #SocialHousing #AffordableHousing #HousingCrisis #BlackVoicesMatter #EthnicDiversity #BoardroomDiversity #SpeakingOut #HousingInequality #SocialJustice #HousingGovernance #RecruitmentBias #AccountabilityMatters #FairHousing #Transparency #HousingPodcast…
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The Housing Sector Podcast
1 Housing Sector Podcast #25 – Passing the Baton with Simon Bernstein from Empathy Transformation 34:08
n this episode, I sit down with Simon Bernstein from Empathy Transformation to explore how housing providers can drive real value from customer service training—especially when budgets are tighter than ever. We dive into the real challenges faced by customer service teams, from empathy fatigue caused by handling endless calls to the rise of “accidental managers” who have been promoted beyond their capabilities without proper support. Simon shares his expert insights on why a customer-centric culture shouldn’t just sit within one department but should flow through every level of an organisation. We also discuss why recruiting for attitude over experience can be a game-changer, how businesses can empower their teams to be themselves, and why genuine empathy is key to delivering great service. With so many organisations under pressure to do more with less, this conversation is packed with practical takeaways for anyone looking to improve service delivery while working within financial constraints. ✅ How to tackle empathy fatigue in customer service teams ✅ Why ‘accidental managers’ need support and training ✅ The power of a truly customer-focused culture ✅ The importance of recruiting for attitude, not just experience ✅ How to empower staff to bring their authentic selves to work #HousingSector #CustomerService #EmpathyInBusiness #SocialHousing #AccidentalManagers #EmpathyFatigue #CustomerCentric #Leadership #TrainingAndDevelopment #BetterHousing #HousingAssociations #Recruitment #PassTheBaton #HousingSectorPodcast…
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The Housing Sector Podcast
1 Housing Sector Podcast Episode #24 — "Maybe Size Does Matter" with Sharon Brady-Wardrope (Forth Housing Association) 32:14
In this episode of the Housing Sector Podcast, I explore whether smaller housing associations truly have an edge when it comes to tenant satisfaction. With the latest Tenant Satisfaction Measures indicating that smaller organisations consistently outperform larger counterparts, I wanted to uncover the reasons behind this success. To get to the heart of it, I spoke with Sharon Brady-Wardrope, Director at Forth Housing Association. Together, we examine key factors that might contribute to these strong tenant satisfaction results among smaller providers: 🔹 Does a smaller size make these associations more agile and responsive? 🔹 With fewer residents, can they better understand and address actual tenant needs? 🔹 Is their stock easier to maintain, leading to better property management? 🔹 Could Forth Housing’s leadership, which prioritises the human element and cost-efficiency, be the game-changer? Or is it all of the above? Tune in to this episode and hear Sharon’s insights on how Forth Housing truly keeps residents at the heart of their strategy. #HousingSector #TenantSatisfaction #SmallAssociations #AgileLeadership #ForthHousing #SocialHousing #Podcast #AffordableHousing…
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The Housing Sector Podcast
1 Housing Sector Podcast Episode 23: Service Charge - are you being correctly charged? with Ebrahim Goolamally 25:28
In this episode, I’m joined by housing expert Ebrahim Goolamally to break down everything you need to know about service charges. We explore how you can verify whether your service charge has been correctly calculated, understand what you're actually paying for, and ensure you're not being overcharged. Ebrahim also shares practical steps you can take if you believe your service charge is incorrect, including how to approach your housing provider, what evidence to gather, and when to escalate the issue. Whether you're a tenant, leaseholder, or simply curious about the often-confusing world of service charges, this episode provides essential guidance to help you navigate the system and protect your rights. Don't miss this conversation for anyone seeking clarity and transparency in housing costs. https://housingservicechargeandrentpiperdy.com/ https://www.housing-ombudsman.org.uk/2023/12/07/key-learning-and-guidance-on-service-charges/ https://www.gov.uk/residential-property-tribunal-decisions https://housingservicechargeandrentpiperdy.com/ https://www.gov.uk/government/collections/transparency-influence-and-accountability-including-tenant-satisfaction-measures https://www.gov.uk/government/publications/service-and-administration-charges-and-management-matters-t541/service-charges-administration-charges-and-other-management-matters-in-the-property-tribunal https://shaction.org/service-charges/ #HousingSector #ServiceCharges #HousingCosts #Podcast #TenantsRights #LeaseholderHelp #ServiceChargeDisputes #CheckYourBill #HousingSupport #AffordableLiving #PropertyManagement #HousingAdvice #TenantSupport #CostTransparency #FinancialFairness #ServiceChargeReview #HousingConversations #FairHousing #HousingSectorPodcast #CommunitySupport…
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The Housing Sector Podcast
In this episode, I delve deep into the complexities surrounding antisocial behaviour (ASB) within the housing sector, exploring the nuances of eviction, support, and community responsibility. I’m joined once again by Jacqueline Parkes to unpack the gaps in ASB laws and how housing associations navigate the delicate balance between eviction and support. We tackle several key questions: Do housing associations have the right systems in place to effectively evict tenants for antisocial behaviour? What happens when the root causes of ASB stem from mental health issues or substance dependencies? Are these tenants in need of support, rather than punitive measures? How should housing associations respond when the behaviour is being perpetrated by tenants’ children? Is it fair to penalise parents who are unable to control their kids? Are housing associations doing enough to safeguard the well-being of all tenants and ensure peaceful communities? With many housing associations shifting to nationwide operations, have they lost their local touch and ability to nurture thriving, supportive communities? This episode emphasises the need for a more community-centred approach to housing, with a focus on mediation, support services, and proactive engagement to rebuild and strengthen communities. Join me as I question the current housing policies and seek solutions that place the well-being of tenants and communities at the heart of housing practices. https://www.youtube.com/watch?v=O56l1ggLmX4 #HousingSector #ASB #AntisocialBehaviour #HousingPolicy #CommunitySupport #HousingAssociations #TenantRights #Eviction #MentalHealthSupport #SubstanceDependence #CommunityEngagement #SupportNotPunishment #HousingSolutions #InclusiveHousing #SocialHousing #HousingReform #TenantWellbeing #HousingChallenges #CommunityFocus #HousingJustice…
In Episode 13 of This is the GSA Way, titled Moist Fire Alarms, I delve into the ongoing fire safety issues at Maureen Christian House and expose GreenSquareAccord's inadequate response to a long-standing and potentially life-threatening problem. The fire alarm system, which has been faulty since at least 2016, remains unreliable and even held together with tape. Despite repeated concerns raised by residents and a job being marked as "highest priority," the issue continues to drag on with no clear resolution. The situation has deteriorated to the point where moisture damage in the underground car park is causing further faults, leaving residents feeling unsafe and unsupported. This episode highlights why GreenSquareAccord must step up its game, prioritize fire safety, and provide timely, transparent updates to residents. I also discuss why external oversight and keeping these issues visible online are critical to holding housing providers accountable. It’s time to demand action. Fire safety is non-negotiable, and the wellbeing of residents should never take a backseat. Tune in, share, and help raise awareness of the systemic failings that need addressing—before it’s too late. #FireSafety #GreenSquareAccord #HousingCrisis #ResidentSafety #Accountability #SocialHousing #FireAlarmIssues #BuildingSafety #HousingJustice #TenantRights #PropertyManagement #MoistureDamage #GSAWay #PodcastEpisode #HoldingThemAccountable #PublicAwareness #SafetyMatters #OnlineAdvocacy #CommunitySupport…
In this episode, I take a hard look at the surprising decisions coming out of the National Housing Federation (NHF). Despite her track record of significant failures, Ruth Cooke continues to sit on the NHF board—raising serious concerns about leadership accountability in the housing sector. Even more puzzling, Steve Hayes, GreenSquareAccord’s Director of Corporate Affairs and Communications, has been invited to speak at the NHF’s brand-new Comms and Influencing in Housing Conference on January 21. Positioned as an expert, he’ll contribute to a session titled “The role of comms as business advisors and strategic partners.” But what exactly has he achieved to earn this platform? This event, aimed at helping housing associations communicate effectively, influence decisions, and build relationships with residents, only deepens the irony when you consider GreenSquareAccord’s own troubled history with tenant relations. Is filthy lucre—the lure of resident money—the glue that binds it all together? Join me as I explore the truth behind the headlines and question how these decisions reflect on the NHF’s credibility. #HousingCrisis #SocialHousing #NationalHousingFederation #Accountability #HousingAssociations #GreenSquareAccord #TenantRights #RuthCooke #SteveHayes #NHFConference #HousingSector #CommsAndInfluencing #ResidentMoney #TenantAdvocacy #AffordableHousing #TransparencyMatters #HousingInequality #UKHousing #CorporateResponsibility #LeadershipAccountability #SocialJustice…
In this episode of the Housing Sector Podcast, I sit down with Suz from SHAC (Social Housing Action Campaign) to discuss the ongoing service charge crisis. Residents across the country are facing ever-increasing service charges, often while enduring poor repairs and significant delays in maintenance. These mounting issues could push many residents to consider a service charge strike, a move that carries serious consequences. From the potential criminalisation of residents to housing associations pursuing legal action and even eviction, the stakes are high. Suz and I dive deep into the challenges faced by tenants and shared owners, offering guidance and insights for those affected by these rising costs. We explore what residents can do, how to navigate this difficult situation, and why the housing sector needs urgent reform to protect vulnerable tenants. Don't miss this important conversation about the future of service charges and what it means for residents and housing associations alike. Advice and support are available for those impacted by service charge issues. Please seek legal advice if needed. https://shaction.org/ https://shaction.org/service-charges/ https://shaction.org/campaigns/unfair-and-uncapped/ https://www.housingsector.co.uk/blog/service-charge-breaking-point https://www.housingsector.co.uk/blog/understanding-service-charges-again https://www.housingsector.co.uk/blog/understanding-the-service-charge-residential-management-code-a-guide-for-landlords-and-residents https://www.greensquareaccordresidents.co.uk/unaffordable-housing https://www.greensquareaccordresidents.co.uk/blog/exwzlf7a2jgi7zjte1fhni28rla39o https://members.parliament.uk/FindYourMP #HousingSector #ServiceCharge #HousingCrisis #TenantRights #SocialHousing #SHAC #HousingReform #TenantSupport #Eviction #HousingAdvice #RentersRights #ServiceChargeStrike #HousingAssociations #LegalAdvice #HousingNews #UKHousing #HousingIssues #SharedOwnership #PoorRepairs #Mediation #ResidentRights #HousingPodcast…
As we step into 2025, GreenSquareAccord finds itself again at a critical juncture where it must take responsibility for past shortcomings and commit to meaningful changes. In this podcast, we explore ten resolutions that could transform the way GreenSquareAccord serves its residents and ultimately rebuild trust. Imagine a future where GreenSquareAccord stops playing the victim and victim blaming, fostering a more collaborative relationship with residents. Picture a leadership team that leads by example, prioritising transparency and accountability, especially when it comes to missed appointments, delayed repairs, or unfulfilled promises. What if instead of relying on costly legal battles, the organisation turned to mediation, solving disputes through open and honest dialogue? By embracing these resolutions, GreenSquareAccord can ensure that residents not only see tangible improvements but also feel heard, valued, and respected. These changes are more than just policies—they represent a deep commitment to rebuilding the relationship between GreenSquareAccord and the people it serves. Watch or listen to discover how these resolutions could drive real change and set GreenSquareAccord on a path toward a brighter future for all. #GreenSquareAccord #Housing #HousingSector #SocialHousing #Accountability #Transparency #Repairs #CustomerService #Leadership #NewYearsResolutions #HousingReform #ResidentsFirst #CommunityTrust #CostOfLiving #MediationNotLitigatio…
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The Housing Sector Podcast
Welcome to the 10th episode of The GSA Way podcast! As the year draws to a close, we reflect on the challenges, victories, and ongoing issues faced by residents of GreenSquareAccord. This thought-provoking episode, titled Complicit or Compliant, wraps up 2024 with critical discussions and insights that matter to tenants and housing providers alike. In this episode we: Provide crucial updates on the ongoing service charge complaints—what's been done, what still needs to happen, and how you can stay informed. Unpack Subject Access Requests (SARs)—explaining what they are, how to submit one, and how these requests can empower you as a tenant or advocate. Explore SLAPPs—Strategic Lawsuits Against Public Participation. Learn how to identify these legal tactics, what they mean for housing campaigners, and how you can protect yourself. Wrap up with a fun and revealing end-of-year quiz, asking the big question: Who’s complicit, and who’s compliant at GreenSquareAccord and beyond? As we prepare for 2025, we ask the essential question: What more needs to be done to ensure that every GreenSquareAccord resident lives in a home that is warm, safe, dry, and affordable? The road ahead demands accountability, collaboration, and action. Join us for this must-watch episode and help us drive meaningful change in the housing sector! Don’t forget to like, subscribe, and share this video with your network! Help us amplify the message and advocate for better housing standards in 2025. https://www.greensquareaccordresidents.co.uk/ https://www.housingsector.co.uk/ https://www.greensquareaccordresidents.co.uk/blog/do-greensquareaccord-struggle-with-the-the-truth https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/subject-access-requests/a-guide-to-subject-access/ https://www.cih.org/ https://www.fourmillionhomes.org/ https://www.housing.org.uk/ #housingrights #GreenSquareAccord #AffordableHousing #TenantAdvocacy #SubjectAccessRequests #SLAPPsExplained #ComplicitOrCompliant #HousingPodcast #ServiceCharges #WarmSafeDry #Accountability #SocialHousing #HousingJustice #ResidentEmpowerment #HousingSector #EndOfYearReview #2025Goals #HousingCampaign #SafeHomes #HousingEquality #AffordableLiving…
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The Housing Sector Podcast
In this episode of the Housing Sector Podcast, we sit down with Josh McDonald, a recruitment expert from Trust Hire Recruitment, to tackle some of the most pressing issues in housing recruitment. Together, we explore the challenges of attracting and retaining fresh talent in the sector, the importance of breaking outdated mindsets, and strategies to moderniSe workplace culture. Josh offers insights into aligning values with hires, offering meaningful perks beyond wages, and planning the crucial first 6-12 months for new employees to ensure their success. We also discuss how to create a balance between employee and employer needs in flexible working arrangements, avoiding bad hires, and ensuring the sector remains competitive by appealing to talent from other industries. Don’t miss this thought-provoking episode packed with practical advice for housing providers aiming to build stronger, more dynamic teams. #HousingSector #Recruitment #WorkplaceCulture #TalentAttraction #EmployeeRetention #FlexibleWorking #CareerDevelopment #HousingCareers #ModernWorkplace #JobVsCareer #StaffSupport #EmotionalSupport #WorkLifeBalance #BreakingOutdatedMindsets #FreshTalent #ProgressionOpportunities #PerksAndBenefits #BuildingCareers #SectorImprovement #TrustHireRecruitment…
In this episode, we explore the increasingly common use of surveys within the housing sector with Sarah Wilson, a leading expert in social housing. While surveys are often relied upon as a tool for collecting feedback, we question whether housing associations are truly using the information gathered or simply ticking a box. Are these surveys being acted upon, or are they just a formality with little impact on the services that residents receive? We also dive into the issue of survey engagement, asking whether residents only respond when they are either extremely pleased or extremely angry. This narrow range of feedback means housing providers may be missing out on valuable data from the middle ground—those residents who are neither overly satisfied nor deeply dissatisfied. In this conversation, we discuss strategies that can help engage residents at all levels, ensuring that the surveys provide a fuller picture and lead to real improvements in housing services. Sarah offers insights from her work with Social Housing UK, highlighting ways to better engage residents in meaningful, actionable ways. Whether you're a housing provider or a resident, this episode offers valuable lessons on making survey data work harder and ensuring it leads to tangible results. #HousingSector #SurveysInHousing #CustomerEngagement #SocialHousing #HousingProviders #ResidentFeedback #DataCollection #SurveyFatigue #HousingImprovement #FeedbackMatters #ActionableData #TenantEngagement #HousingPolicy #HousingInnovation #SurveyDesign #ResidentParticipation #HousingChallenges #DataDrivenDecisions #MeaningfulEngagement #SurveyOverload #HousingSectorReform #AffordableHousing #HousingServices #ResidentsVoice #SocialHousingUK #ResidentSatisfaction #TenantFeedback #HousingStrategy #CustomerExperience #SurveysInSocialHousing #HousingTrends #EngagementTools #MiddleGroundData #ResidentEngagement…
In this week’s Housing Sector Podcast, Episode #20, we explore the deeply impactful issue of hoarding, a challenge that not only affects residents but also comes with significant long-term costs for housing associations. Our guest, Violet Barling, is a qualified counsellor and transformative coach who has dedicated her career to helping individuals overcome hoarding behaviors through her specialized program, Hoard Halt. Hoarding, if left unaddressed, can lead to serious health and safety concerns, damage to property, and a lack of effective use of living space. For housing associations, these challenges translate into costly maintenance, repairs, and legal issues, not to mention the emotional and physical toll on the residents themselves. Violet’s work goes beyond the surface, tackling the psychological barriers that often fuel hoarding behaviors and providing residents with the tools and support they need to reclaim their lives. Her Hoard Halt program offers a structured, compassionate approach to helping individuals make lasting changes, improving their living conditions and overall well-being. This episode highlights the importance of addressing hoarding early, both for the welfare of the residents and the long-term stability of housing providers. Violet’s approach is rooted in empathy and practical solutions, ensuring that people suffering from hoarding feel supported and understood as they work through their challenges. Tune in for a conversation that sheds light on a complex issue that affects many but is often overlooked in housing discussions. Violet’s insights into hoarding and her transformative coaching can help housing associations and residents better understand how to tackle this issue effectively, leading to healthier homes and more sustainable solutions. #Hoarding #Decluttering #PersonalGrowth #MentalHealth #HousingSector #HousingAssociations #LongTermCosts #TransformativeCoaching #Support #HoardHalt…
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