David Done, Chief Executive at Richmond Housing Partnership

The HIP: The Housing Industry Podcast

David Done is not afraid to climb mountains - whether that’s the mountainous task of building an organisation that provides the best customer service in the UK, or the mountains that he’s summited!
David is stepping down as RHP’s Chief Executive at the end of March, and we’re
lucky enough to have him on the show to share his journey. David shares with us
how he managed to turn the organisation into an award-winning housing association in the last 23 years. David’s dream for the organisation since its inception was for it to be absolutely brilliant at service. To achieve this, he has had to create the right culture and recruit people with the right attitudes.
We also touch on technology and how using tech in the right way makes service better and keeps an organisation from interfering in customers' lives. RHP launched one of the first fully digital housing services of its day. Now, they are focusing on what matters most to customers and what makes the biggest difference. David also shares insights into the leadership style that led to succeeding in the mission to make RHP a great place to work.
We also cover:

• How to rally an organisation towards huge goals
• How do you keep culture consistent throughout challenging periods
• RHP’s key milestones including being voted the best medium-sized company to work at in the UK
• What technological advancements and innovations have benefited the housing sector the most?
• Why don’t housing associations get talked about in a more positive light
• Actionable insights into visible leadership and how to keep track of culture for large organisations
• Expert advice for people stepping into their first CEO role today
• David’s next moves and the future of RHP’s leadership

Don’t miss this conversation with David, his inspiring ambition and self-awareness are infectious!