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The many flavors of customer success | Stephen Wise
Manage episode 452045925 series 3577614
A tartalmat a Lifetime Value Media biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a Lifetime Value Media vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.
Episode 148: Stephen Wise returns to further elaborate on how he thinks about CS personas.
⏱️ Timestamps:
00:00:00 - Intro
00:02:12 - Key questions to shape your CS strategy
00:03:12 - Understanding product responsibilities post-sale
00:05:04 - Aligning CS vision with product teams
00:07:25 - Relationship vs. project management in CS
00:10:08 - Sticky tech products vs. commoditized tools
00:11:17 - Balancing CS personas for adoption and beyond
00:12:15 - CS engineering: solving post-sale challenges
00:13:35 - Wrapping up with future industry bifurcations
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevalue.show
Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Stephen Wise:
Stephen's LinkedIn: linkedin.com/in/stephenwise2
Mentioned in this episode:
100 epizódok
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