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Is Customer Service Dead or Just a Strategic Company Decision?
Manage episode 416005917 series 3193610
A tartalmat a Andrea Belk Olson biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a Andrea Belk Olson vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.
Many companies are pulling back on customer service, reducing resources, training, and automating support. It's understandable to an extent. Hiring and retaining customer service staff is incredibly hard. The cost of training people is high. Customers are increasingly doing their research before they enter a store, and they don't even want to talk to anyone at all - just find their item and get on with their day as quickly as possible. So it would make sense that there's a contraction in customer service overall. However, are these companies dramatically shifting where their value lies?
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