45. Using the Net Promoter Score for Listening: an interview with Emilie Jackson

The Accord Research Alliance Podcast

Emilie Jackson joins the podcast to talk with Nathan Mallonee about the listening work HOPE International does in their microfinance institutions. Their listening practice is geared toward helping them design new microfinance products and services for their clients. Emilie also goes into depth about one particular tool they use for quicker feedback—the Net Promoter Score—and how they modified it for clients in the countries they work in. For more information about HOPE International, visit www.hopeinternational.org. To find out more about the Accord Research Alliance, and to register for the 2022 OneAccord Forum, visit www.accordnetwork.org. Emilie's book recommendation is: Ghosts in the Schoolyard by Eve L. Ewing. https://press.uchicago.edu/ucp/books/book/chicago/G/bo27506579.html To find out more about Emilie's work at HOPE, you can contact her at [e-mail].