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Episode 5: Measuring What Matters: How to Build a Culture of Quality and Accountability
Manage episode 505480156 series 3677509
A tartalmat a Lois Law Firm biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a Lois Law Firm vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.
In this episode, Greg Lois explores the critical question every service-oriented business should be asking: How do we measure the quality we promise? Drawing from his experience leading a mid-sized law firm with 50 attorneys and 130 employees, Greg discusses how to create a robust measurement system that balances external client feedback with internal quality audits to ensure consistent, exceptional results.
Listeners will learn how to leverage real-time data, meaningful client relationships, and structured internal audits to raise the bar on performance. Whether you’re running a law firm, a tech consultancy, or any service-based business, this episode delivers actionable insights on building systems that sustain quality while scaling for growth.
5 epizódok
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