Unlocking Success: Jen Miller on Pickleball, Company Values, and Leading Access DMC (EP #96)

Adventures In Business

Show Notes:

In this inspiring episode of Adventures in Business, Mandi and Amani sit down with Jen Miller, co-CEO of Access DMC. Jen shares her journey from discovering the sport of pickleball during the COVID-19 pandemic to leading a global Destination Management Company. She dives into the importance of living and applying company values, the impact of technological advancements on her work, and the qualities that make for successful business partnerships. Whether you're an aspiring entrepreneur or a seasoned professional, Jen's insights offer valuable lessons on leadership, innovation, and growth.

Time Stamps:

• 0:00 - 3:58 - Introduction and motivational message
• 3:59 - 5:06 - Mandi and Amani discuss current reading habits
• 5:07 - 6:24 - Introduction of Jen Miller, co-CEO of Access DMC
• 6:25 - 7:55 - Jen shares her discovery of pickleball
• 7:56 - 10:19 - Explanation of what a Destination Management Company (DMC) is
• 10:20 - 13:19 - Jen's early career and contributions to Access DMC
• 13:20 - 17:42 - The importance of company values and living by them
• 17:43 - 20:21 - Technological advancements and their impact on the industry
• 20:22 - 23:00 - Qualities of successful business partnerships and suppliers
• 23:01 - 26:42 - Jen’s favorite Access DMC moments and the importance of using a DMC
• 26:43 - 29:58 - Growth and transformation of Access DMC during and after COVID-19

Episode Description:

Join hosts Mandi and Amani in this exciting episode of Adventures in Business as they welcome Jen Miller, the dynamic co-CEO of Access DMC. The episode kicks off with a motivational discussion on self-confidence and the limitless possibilities of personal achievement. Mandi shares her unique experience of reading two books simultaneously for the first time, while Amani dives into his own eclectic mix of reading materials.

Jen Miller brings a wealth of knowledge and enthusiasm to the conversation, beginning with her discovery of pickleball, a sport she fell in love with during the COVID-19 pandemic. As the conversation progresses, Jen explains what a Destination Management Company (DMC) is and the integral role Access DMC plays in creating unforgettable experiences for their clients. She delves into her early career, highlighting the dynamic nature of her role and her contributions to the company's significant growth.

A key focus of the episode is the importance of company values. Jen elaborates on how Access DMC's core values—Imagine First, Demand Integrity, Embody Excellence, Always Collaborate, and Service Obsession—are not just written statements but are actively embodied in the company’s operations. She shares insights on how these values have guided the company through various phases of growth and transformation.

The conversation also touches on technological advancements that have revolutionized the industry. Jen expresses her excitement about tools like ChatGPT that assist in streamlining tasks she finds challenging. The episode further explores the qualities that make for successful business partnerships, emphasizing the importance of loyalty, innovation, and a shared obsession with service excellence.

Towards the end, Jen reflects on some of her favorite moments working with Access DMC and discusses the benefits businesses can gain from partnering with a DMC. She concludes by sharing the story of how Access DMC navigated the challenges of the COVID-19 pandemic, leading to a unification of the company under one national brand, and expanding their reach to 42-44 destinations in North America with approximately 260 full-time employees.

Tune in for an episode packed with inspirational stories, practical business advice, and a deep dive into the world of destination management with one of its leading figures.

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