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A tartalmat a Brenna Hicks and Dr. Brenna Hicks biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a Brenna Hicks and Dr. Brenna Hicks vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.
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Clear Policies + Systems = Happy Clients: Managing Cancellations, No-Shows, and Expectations

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Manage episode 464001787 series 3558159
A tartalmat a Brenna Hicks and Dr. Brenna Hicks biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a Brenna Hicks and Dr. Brenna Hicks vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.

In this episode of the Play Therapy Podcast, I answer a fantastic question from Tess in Illinois about balancing boundaries and customer service in private practice. As child-centered play therapists, we want to provide an exceptional experience for families while also maintaining clear policies that support our work. I discuss how policies and systems creates clarity and prevents future conflicts.

I also share insights on how to deliver customer service excellence while holding strong boundaries, ensuring that parents understand expectations from the very first interaction. From scripting communication to implementing a fair, yet firm, approach to cancellations and no-shows, this episode provides practical strategies for running a smooth and professional private practice. Whether you're new to practice ownership or refining your policies, this episode will help you feel confident in your approach.

Friday Jan 31, 2025, 2 PM to 6:15 PM EST - Exploring the Foundations, Principles, and The “Four Pillars” of Child-Centered Play Therapy- EXTENDED 4 CE. Register here: https://corewellceu.com/event/live-child-centered-play-extended1

Play Therapy Podcast Meetup - MISSISSIPPI - Feb 21, 2025 at 6:30pm RSVP here: https://playtherapypodcast_ms.eventbrite.com

PlayTherapyNow.com is my HUB for everything I do! playtherapynow.com. Sign up for my email newsletter, stay ahead with the latest CCPT CEU courses, personalized coaching opportunities and other opportunities you need to thrive in your CCPT practice. If you click one link in these show notes, this is the one to click!

If you would like to ask me questions directly, check out www.ccptcollective.com, where I host two weekly Zoom calls filled with advanced CCPT case studies and session reviews, as well as member Q&A. You can take advantage of the two-week free trial to see if the CCPT Collective is right for you.

Ask Me Questions: Call (813) 812-5525, or email: brenna@thekidcounselor.com Brenna's CCPT Hub: https://www.playtherapynow.com CCPT Collective (online community exclusively for CCPTs): https://www.ccptcollective.com Podcast HQ: https://www.playtherapypodcast.com APT Approved Play Therapy CE courses: https://childcenteredtraining.com Twitter: @thekidcounselor https://twitter.com/thekidcounselor Facebook: https://facebook.com/playtherapypodcast

Common References: Cochran, N., Nordling, W., & Cochran, J. (2010). Child-Centered Play Therapy (1st ed.). Wiley. VanFleet, R., Sywulak, A. E., & Sniscak, C. C. (2010). Child-centered play therapy. Guilford Press. Landreth, G.L. (2023). Play Therapy: The Art of the Relationship (4th ed.). Routledge. Bratton, S. C., Landreth, G. L., Kellam, T., & Blackard, S. R. (2006). Child parent relationship therapy (CPRT) treatment manual: A 10-session filial therapy model for training parents. Routledge/Taylor & Francis Group. Benedict, Helen. Themes in Play Therapy. Used with permission to Heartland Play Therapy Institute.

  continue reading

271 epizódok

Artwork
iconMegosztás
 
Manage episode 464001787 series 3558159
A tartalmat a Brenna Hicks and Dr. Brenna Hicks biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a Brenna Hicks and Dr. Brenna Hicks vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.

In this episode of the Play Therapy Podcast, I answer a fantastic question from Tess in Illinois about balancing boundaries and customer service in private practice. As child-centered play therapists, we want to provide an exceptional experience for families while also maintaining clear policies that support our work. I discuss how policies and systems creates clarity and prevents future conflicts.

I also share insights on how to deliver customer service excellence while holding strong boundaries, ensuring that parents understand expectations from the very first interaction. From scripting communication to implementing a fair, yet firm, approach to cancellations and no-shows, this episode provides practical strategies for running a smooth and professional private practice. Whether you're new to practice ownership or refining your policies, this episode will help you feel confident in your approach.

Friday Jan 31, 2025, 2 PM to 6:15 PM EST - Exploring the Foundations, Principles, and The “Four Pillars” of Child-Centered Play Therapy- EXTENDED 4 CE. Register here: https://corewellceu.com/event/live-child-centered-play-extended1

Play Therapy Podcast Meetup - MISSISSIPPI - Feb 21, 2025 at 6:30pm RSVP here: https://playtherapypodcast_ms.eventbrite.com

PlayTherapyNow.com is my HUB for everything I do! playtherapynow.com. Sign up for my email newsletter, stay ahead with the latest CCPT CEU courses, personalized coaching opportunities and other opportunities you need to thrive in your CCPT practice. If you click one link in these show notes, this is the one to click!

If you would like to ask me questions directly, check out www.ccptcollective.com, where I host two weekly Zoom calls filled with advanced CCPT case studies and session reviews, as well as member Q&A. You can take advantage of the two-week free trial to see if the CCPT Collective is right for you.

Ask Me Questions: Call (813) 812-5525, or email: brenna@thekidcounselor.com Brenna's CCPT Hub: https://www.playtherapynow.com CCPT Collective (online community exclusively for CCPTs): https://www.ccptcollective.com Podcast HQ: https://www.playtherapypodcast.com APT Approved Play Therapy CE courses: https://childcenteredtraining.com Twitter: @thekidcounselor https://twitter.com/thekidcounselor Facebook: https://facebook.com/playtherapypodcast

Common References: Cochran, N., Nordling, W., & Cochran, J. (2010). Child-Centered Play Therapy (1st ed.). Wiley. VanFleet, R., Sywulak, A. E., & Sniscak, C. C. (2010). Child-centered play therapy. Guilford Press. Landreth, G.L. (2023). Play Therapy: The Art of the Relationship (4th ed.). Routledge. Bratton, S. C., Landreth, G. L., Kellam, T., & Blackard, S. R. (2006). Child parent relationship therapy (CPRT) treatment manual: A 10-session filial therapy model for training parents. Routledge/Taylor & Francis Group. Benedict, Helen. Themes in Play Therapy. Used with permission to Heartland Play Therapy Institute.

  continue reading

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