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52 - Boosting Business Excellence: The Role of Training and Customer Service with Lead Ninja System's Gene Slade
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Your host, Arthur Yon, talks with THE CEO of Lead Ninja System, Gene Slade. Gene's story begins with his early exposure to the heating and air conditioning industry through his father's business. His hands-on experience as a technician laid the foundation for his career. But it wasn't until he transitioned into sales that he truly began to shape his future. Starting his own HVAC company was a leap of faith, fraught with challenges, but it was a decision that would lead him to where he is today.
Gene is a firm believer in daily training, which he sees as essential for fostering a culture of excellence. He advocates for a strong process that technicians can follow, ensuring consistency and quality in customer interactions. This approach not only improves service but also empowers technicians to excel in their roles.
To learn more about Gene's work, click HERE and HERE.
Think you'd be a great guest on the show? Apply HERE.
Want to learn more about Arthur's work at NEST Protection Plan? Check out his website at https://nestpp.com/.
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