Gym chain customers urged to be wary of new deal

RTHK：Video News

The Consumer Council on Tuesday urged former members of the now-defunct gym chain Physical Fitness to think carefully before signing a new agreement with perFIT, the operator who took over the business. The gym chain is offering former Physical Fitness members free access to reopened locations in Mong Kok and Wan Chai, along with any remaining private training sessions they had paid for, provided that they sign an agreement. But the clauses state that the free period only lasts for up to three years and there will be a monthly fee afterwards. The consent form also requires members to grant perFIT access to their previous contracts and personal information. The council’s chief executive, GIlly Wong, said about 10 percent of complaints regarding the closing down of Physical Fitness involved losses exceeding HK$100,000, adding that those affected should consider their personal situation and legal rights before deciding whether to sign the consent form. “Obviously we spotted that because of the diverse range of packages, classes, terms, expiry period of membership, the situation of every individual could be quite different. But in general, for those with shorter terms and also lesser amount, it’s more easy for them to accept the new proposal. “On the other hand, for those customers who have a bigger amount with a much longer duration and have many private classes, that may require review on every individual,” she said. Wong said the council will continue to hold talks with perFIT and work on a mutually agreeable solution for everyone involved.