Rachel Cooke is your guide to leadership and communication, helping you craft a workplace environment you can feel good about. She’ll share tips to help you balance your work and personal life, effectively invest your time, and be mindful about where you’re devoting your energy. Let Rachel help you navigate your path to success—however you define it.
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A tartalmat a Kim Scott biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a Kim Scott vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.
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S3 Episode 13 - Responding to Feedback as a Leader
MP3•Epizód kép
Manage episode 455351769 series 3517758
A tartalmat a Kim Scott biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a Kim Scott vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.
Today, Wesley and Kim welcome Elizabeth Blass, an executive with 15+ years of experience in Customer Success organizations in a variety of fields. They discuss Leadership in general and specifically, how it can be hard to receive feedback as a leader when you do something that unintentionally causes offense. How do you discover that it happened in the first place and then, what can you do to address the situation? Kim and Elizabeth point out that it is important to accept criticism in public gracefully, though that can be incredibly hard in the moment.
About Elizabeth Blass.
Elizabeth is a two time Chief Customer Officer with 15+ years of global leadership experience in the technology sector. She has built and led Customer Success teams for companies such as Verizon, CME Group and TrustArc. She is currently the Chief Customer Officer for Karbon.
https://www.linkedin.com/in/elizabethblass/
Kim also mention DARVO during the episode. Here is a link to explain more.
https://www.jjfreyd.com/darvo
…
continue reading
About Elizabeth Blass.
Elizabeth is a two time Chief Customer Officer with 15+ years of global leadership experience in the technology sector. She has built and led Customer Success teams for companies such as Verizon, CME Group and TrustArc. She is currently the Chief Customer Officer for Karbon.
https://www.linkedin.com/in/elizabethblass/
Kim also mention DARVO during the episode. Here is a link to explain more.
https://www.jjfreyd.com/darvo
46 epizódok
MP3•Epizód kép
Manage episode 455351769 series 3517758
A tartalmat a Kim Scott biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a Kim Scott vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.
Today, Wesley and Kim welcome Elizabeth Blass, an executive with 15+ years of experience in Customer Success organizations in a variety of fields. They discuss Leadership in general and specifically, how it can be hard to receive feedback as a leader when you do something that unintentionally causes offense. How do you discover that it happened in the first place and then, what can you do to address the situation? Kim and Elizabeth point out that it is important to accept criticism in public gracefully, though that can be incredibly hard in the moment.
About Elizabeth Blass.
Elizabeth is a two time Chief Customer Officer with 15+ years of global leadership experience in the technology sector. She has built and led Customer Success teams for companies such as Verizon, CME Group and TrustArc. She is currently the Chief Customer Officer for Karbon.
https://www.linkedin.com/in/elizabethblass/
Kim also mention DARVO during the episode. Here is a link to explain more.
https://www.jjfreyd.com/darvo
…
continue reading
About Elizabeth Blass.
Elizabeth is a two time Chief Customer Officer with 15+ years of global leadership experience in the technology sector. She has built and led Customer Success teams for companies such as Verizon, CME Group and TrustArc. She is currently the Chief Customer Officer for Karbon.
https://www.linkedin.com/in/elizabethblass/
Kim also mention DARVO during the episode. Here is a link to explain more.
https://www.jjfreyd.com/darvo
46 epizódok
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