Episode 11-3: Salon Business Series - Staff Retention by Neil Ducoff from Strategies

Pro Beauty Talks

In this six-part series, Neil Ducoff from Strategies focuses in on the 6 most important business outcomes and topics each and every owner must embrace, understand and execute against in their business each and every day. In this third episode in the series, Neil discusses the importance of staff retention and recruitment. He discusses how culture aka "attitude" of the salon fits into the employee's job satisfaction and how to avoid a walkout. Ongoing efforts to coach, inspire and encourage are vital to success in the salon. Neil says, "people quit leaders not companies". Regular communication is key including regular performance reviews to make sure the employee knows where they are and what their skill development plan is. Neil reinforces the need to continually recruit others as future employees rather than wait until someone leaves to begin the search.