Lépjen offline állapotba az Player FM alkalmazással!
Crafting Superior User Experiences with PCF and AI Copilots with Carl de Souza
Manage episode 450830799 series 2413570
FULL SHOW NOTES
https://podcast.nz365guy.com/623
Microsoft's Carl de Souza, a FastTrack Senior Solution Architect, joins us to share his passion for life beyond the office. We explore Carl's journey, spotlighting his deep love for food, family, and travel adventures to unique places like Mostar, Bosnia and Herzegovina. Carl reveals his secrets to balancing a dynamic career with an adventurous personal life, and how his portfolio website serves as a testament to his ongoing professional growth and technical expertise.
Shifting gears, we explore the transformative world of Contact Center as a Service (CCaaS) and its cutting-edge integration with AI technologies. Discover how Microsoft's strategic evolution from a comprehensive Digital Contact Center Platform to more modular offerings like AI-driven sentiment analysis and voice recognition is reshaping digital contact centers. We also highlight the monumental impact of Microsoft's acquisition of Nuance, particularly in revolutionizing the medical field with advanced voice recognition.
Finally, we delve into the cutting-edge PowerApps Component Framework (PCF) and its game-changing role in app development within the Microsoft ecosystem. Uncover how thoughtful software design with PCF controls can dramatically enhance user experience, offering superior customization compared to traditional web resources. Our discussion also highlights the rapidly evolving landscape of AI co-pilots, noting the importance of a seamless interface that simplifies interactions with multiple AI applications, paving the way for a more intuitive and efficient future in business technology.
In 2024, we celebrated seven years of the Microsoft Business Applications podcast. Now, we step into 2025 with a fresh new name.
Welcome to the Microsoft Innovation podcast! Our new name reflects a broader vision, exploring the intersection of people, business, technology, and AI.
90 Day Mentoring Challenge
Microsoft Business Applications Career Mentor for the Power Platform and Dynamics 365
Justin Welsh
Justin Welsh’s LinkedIn Operating System—the guide to finding your voice on LinkedIn.
If you want to get in touch with me, you can message me here on Linkedin.
Thanks for listening 🚀 - Mark Smith
Fejezetek
1. Crafting Superior User Experiences with PCF and AI Copilots with Carl de Souza (00:00:00)
2. Innovating With AI and Portfolio Development (00:00:31)
3. Evolution of CCaaS and AI Integration (00:12:20)
4. Enhancing UI Experience With PCF Controls (00:24:18)
5. Navigating AI Applications in Business (00:30:56)
640 epizódok
Manage episode 450830799 series 2413570
FULL SHOW NOTES
https://podcast.nz365guy.com/623
Microsoft's Carl de Souza, a FastTrack Senior Solution Architect, joins us to share his passion for life beyond the office. We explore Carl's journey, spotlighting his deep love for food, family, and travel adventures to unique places like Mostar, Bosnia and Herzegovina. Carl reveals his secrets to balancing a dynamic career with an adventurous personal life, and how his portfolio website serves as a testament to his ongoing professional growth and technical expertise.
Shifting gears, we explore the transformative world of Contact Center as a Service (CCaaS) and its cutting-edge integration with AI technologies. Discover how Microsoft's strategic evolution from a comprehensive Digital Contact Center Platform to more modular offerings like AI-driven sentiment analysis and voice recognition is reshaping digital contact centers. We also highlight the monumental impact of Microsoft's acquisition of Nuance, particularly in revolutionizing the medical field with advanced voice recognition.
Finally, we delve into the cutting-edge PowerApps Component Framework (PCF) and its game-changing role in app development within the Microsoft ecosystem. Uncover how thoughtful software design with PCF controls can dramatically enhance user experience, offering superior customization compared to traditional web resources. Our discussion also highlights the rapidly evolving landscape of AI co-pilots, noting the importance of a seamless interface that simplifies interactions with multiple AI applications, paving the way for a more intuitive and efficient future in business technology.
In 2024, we celebrated seven years of the Microsoft Business Applications podcast. Now, we step into 2025 with a fresh new name.
Welcome to the Microsoft Innovation podcast! Our new name reflects a broader vision, exploring the intersection of people, business, technology, and AI.
90 Day Mentoring Challenge
Microsoft Business Applications Career Mentor for the Power Platform and Dynamics 365
Justin Welsh
Justin Welsh’s LinkedIn Operating System—the guide to finding your voice on LinkedIn.
If you want to get in touch with me, you can message me here on Linkedin.
Thanks for listening 🚀 - Mark Smith
Fejezetek
1. Crafting Superior User Experiences with PCF and AI Copilots with Carl de Souza (00:00:00)
2. Innovating With AI and Portfolio Development (00:00:31)
3. Evolution of CCaaS and AI Integration (00:12:20)
4. Enhancing UI Experience With PCF Controls (00:24:18)
5. Navigating AI Applications in Business (00:30:56)
640 epizódok
Minden epizód
×Üdvözlünk a Player FM-nél!
A Player FM lejátszó az internetet böngészi a kiváló minőségű podcastok után, hogy ön élvezhesse azokat. Ez a legjobb podcast-alkalmazás, Androidon, iPhone-on és a weben is működik. Jelentkezzen be az feliratkozások szinkronizálásához az eszközök között.