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Customer Service Excellence: A Training Course
Manage episode 499919687 series 3664479
A tartalmat a Evolution Studio Works biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a Evolution Studio Works vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.
This conversation offers comprehensive guidance on excellent customer service, primarily through video transcripts and provides a structured training course covering topics from defining great service and handling complaints to interview preparation and effective communication strategies, including specific phrases to use and avoid. As well, the discussion reviews seven essential elements of customer service, emphasizing understanding customer psychology, active listening, empathy, finding solutions, and the importance of follow-up to build loyalty and secure positive reviews. Both sources underscore the critical role of customer satisfaction in business success, highlighting how positive experiences drive repeat business and referrals, while negative ones can severely damage a company's reputation.
30 epizódok
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