Ep. 036 - Reintroduction to SellerSmile and the Podcast

Keep Smiling: The E-Commerce Customer Experience Podcast

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A tartalmat a Tygh Walters biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a Tygh Walters vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.

TechSurge: Deep Tech VC Podcast

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Understanding the Elegant Math Behind Modern Machine Learning 1:14:43

13 napja1:14:43

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1:14:43

Artificial intelligence is evolving at an unprecedented pace—what does that mean for the future of technology, venture capital, business, and even our understanding of ourselves? Award-winning journalist and writer Anil Ananthaswamy joins us for our latest episode to discuss his latest book Why Machines Learn: The Elegant Math Behind Modern AI . Anil helps us explore the journey and many breakthroughs that have propelled machine learning from simple perceptrons to the sophisticated algorithms shaping today’s AI revolution, powering GPT and other models. The discussion aims to demystify some of the underlying mathematical concepts that power modern machine learning, to help everyone grasp this technology impacting our lives–even if your last math class was in high school. Anil walks us through the power of scaling laws, the shift from training to inference optimization, and the debate among AI’s pioneers about the road to AGI—should we be concerned, or are we still missing key pieces of the puzzle? The conversation also delves into AI’s philosophical implications—could understanding how machines learn help us better understand ourselves? And what challenges remain before AI systems can truly operate with agency? If you enjoy this episode, please subscribe and leave us a review on your favorite podcast platform. Sign up for our newsletter at techsurgepodcast.com for exclusive insights and updates on upcoming TechSurge Live Summits. Links: Read Why Machines Learn, Anil’s latest book on the math behind AI https://www.amazon.com/Why-Machines-Learn-Elegant-Behind/dp/0593185749 Learn more about Anil Ananthaswamy’s work and writing https://anilananthaswamy.com/ Watch Anil Ananthaswamy’s TED Talk on AI and intelligence https://www.ted.com/speakers/anil_ananthaswamy Discover the MIT Knight Science Journalism Fellowship that shaped Anil’s AI research https://ksj.mit.edu/ Understand the Perceptron, the foundation of neural networks https://en.wikipedia.org/wiki/Perceptron Read about the Perceptron Convergence Theorem and its significance https://www.nature.com/articles/323533a0…

körülbelül egy éve 6:04

MP3•Epizód kép

What’s next? - Regular (weekly) helpful content for customer service teams, every Monday - Multimodal: video + audio + text! - Five minute timer, one take!

Thanks for listening :)

This show is produced by SellerSmile, your e-commerce customer service team.

Stay safe and keep smiling! 🙂

Produced by SellerSmile

43 epizódok

#Entrepreneur #Business #Tygh Walters #Experience #Shopify #Amazon #Customer #Ecommerce #Etsy #Online #Service #Support #Walmart #FBA #EBay #Shop

Ep. 036 - Reintroduction to SellerSmile and the Podcast

Keep Smiling: The E-Commerce Customer Experience Podcast

published körülbelül egy éve

Megosztás

MP3•Epizód kép

What’s next? - Regular (weekly) helpful content for customer service teams, every Monday - Multimodal: video + audio + text! - Five minute timer, one take!

Thanks for listening :)

This show is produced by SellerSmile, your e-commerce customer service team.

Stay safe and keep smiling! 🙂

Produced by SellerSmile

43 epizódok

#Entrepreneur #Business #Tygh Walters #Experience #Shopify #Amazon #Customer #Ecommerce #Etsy #Online #Service #Support #Walmart #FBA #EBay #Shop

Minden epizód

Keep Smiling: The E-Commerce Customer Experience Podcast

1
Ep. 042 - Trademarks, IP and Customer Experience 11:14

1 year11:14

11:14

Show notes: SellerSmile.com/042 Tools and resources: -- USPTO Learning Resources -- SellerSmile is your e-commerce customer service team. We offer a free 7-day trial! Browse our services at https://www.sellersmile.com/services/ -- Try Help Scout for your customer service, the same CRM SellerSmile uses, and get a $50 credit when you sign up through our link at https://helpscout.partnerlinks.io/jftujl9iejkq -- Bluehost for a domain, hosting, or email at https://bluehost.sjv.io/c/3516541/795082/11352 >>> Leave us a review and rating wherever you get your podcasts! Thank you! :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling(at)sellersmile.com. This show is produced by SellerSmile , your e-commerce customer service team since 2017.…

Keep Smiling: The E-Commerce Customer Experience Podcast

1
Ep. 041 - Setting SPF, DKIM and DMARC Domain Records 12:44

1 year12:44

12:44

Show notes: SellerSmile.com/041 Tools and resources: -- SellerSmile is your e-commerce customer service team. We offer a free 7-day trial! Browse our services at https://www.sellersmile.com/services/ -- Try Help Scout for your customer service, the same CRM SellerSmile uses, and get a $50 credit when you sign up through our link at https://helpscout.partnerlinks.io/jftujl9iejkq -- Bluehost for a domain, hosting, or email at https://bluehost.sjv.io/c/3516541/795082/11352 >>> Leave us a review and rating wherever you get your podcasts! Thank you! :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling(at)sellersmile.com. This show is produced by SellerSmile , your e-commerce customer service team since 2017.…

Keep Smiling: The E-Commerce Customer Experience Podcast

1
Ep. 040 - Intro to Email Authentication 10:23

1 year10:23

10:23

Show notes: SellerSmile.com/040 - Email authentication technology serves as a vital defense against phishing scams and unauthorized email impersonation. By implementing email authentication protocols, businesses can protect their customers and uphold their brand integrity. At its core, email authentication involves verifying the legitimacy of an email sender and ensuring that emails are delivered securely. Tools and resources: -- SellerSmile is your e-commerce customer service team. We offer a free 7-day trial! Browse our services at https://www.sellersmile.com/services/ -- Try Help Scout for your customer service, the same CRM SellerSmile uses, and get a $50 credit when you sign up through our link at https://helpscout.partnerlinks.io/jftujl9iejkq >>> Leave us a review and rating wherever you get your podcasts! Thank you! :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling(at)sellersmile.com. This show is produced by SellerSmile , your e-commerce customer service team since 2017.…

Keep Smiling: The E-Commerce Customer Experience Podcast

1
Ep. 039 - 5 Best Practices for Your Customer Service Email Address 7:29

1 year7:29

7:29

Show notes: SellerSmile.com/039 - Discover 5 essential tips to optimize your e-commerce customer service email address for success. From branded domains to email authentication, we've got you covered! Tools and resources: -- SellerSmile is your e-commerce customer service team. We offer a free 7-day trial! Browse our services at https://www.sellersmile.com/services/ -- Try Help Scout for your customer service, the same CRM SellerSmile uses, and get a $50 credit when you sign up through our link at https://helpscout.partnerlinks.io/jftujl9iejkq >>> Leave us a review and rating wherever you get your podcasts! Thank you! :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling(at)sellersmile.com. This show is produced by SellerSmile , your e-commerce customer service team since 2017.…

Keep Smiling: The E-Commerce Customer Experience Podcast

1
Ep. 038 - E-Commerce Customer Service 11:33

1 year11:33

11:33

Show notes: SellerSmile.com/038 >>> Leave us a review and rating wherever you get your podcasts! Please and thank you. :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling(at)sellersmile.com. This show is produced by SellerSmile , your e-commerce customer service team since 2017.…

Keep Smiling: The E-Commerce Customer Experience Podcast

1
Ep. 037 - What is "Customer Service"? 9:50

1 year9:50

9:50

Show notes: SellerSmile.com/037 - Tygh answers the question "What is customer service" with several perspectives from industry leaders, Help Scout, Zendesk, Shopify and ChatGPT. Customer service is HUGE for any business so taking the right perspective on it can make all the difference. >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling(at)sellersmile.com. This show is produced by SellerSmile , your e-commerce customer service team since 2017.…

Keep Smiling: The E-Commerce Customer Experience Podcast

1
Ep. 036 - Reintroduction to SellerSmile and the Podcast 6:04

1 year6:04

6:04

What’s next? - Regular (weekly) helpful content for customer service teams, every Monday - Multimodal: video + audio + text! - Five minute timer, one take! Thanks for listening :) This show is produced by SellerSmile, your e-commerce customer service team. Stay safe and keep smiling! 🙂 Produced by SellerSmile…

Keep Smiling: The E-Commerce Customer Experience Podcast

1
Ep. 035 - Tygh's Interview on The Checkout with Adii Pienar of Cogsy 44:18

2 years44:18

44:18

This episode is a recent conversation I had with author and 3x founder, Adii Pienar. After building Conversio & WooCommerce, Addi is leading a company called Cogsy, making inventory management and financial systems for Shopify and Amazon sellers. In this conversation we review how SellerSmile got it's start and some interesting ideas around customer experience, customer service, artificial intelligence. In particular, and related to Cogsy, we talk about the perils of stocking out. Cogsy helps sellers develop a system to to manage inventory levels by reading historical data and forecasted events. Try Cogsy with a free trial ~ 2 weeks. They'll help you clean and setup your SKUs and lead times to ensure your customers are left waiting for your products. Try Cogsy free for 14 days . This audio is from Cogsy's podcast, entitled, "The Checkout", a weekly audio experience covering DTC best practices, emerging retail trends, and first-hand insights from e-commerce experts. Find links to the resources discussed at sellersmile.com/035 or sellersmile.com/cogsy . Enjoy my conversation with Adii Pienar of Cogsy! :)…

Keep Smiling: The E-Commerce Customer Experience Podcast

1
Ep. 034 - Bookkeeping for E-commerce with Nathan Hirsch of EcomBalance 30:37

2 years30:37

30:37

In my conversation with Nathan, we discuss what he's up to now, three years after the FreeUp acquisition. He describes how he started EcomBalance and Outsource School during the pandemic, the nuances of bookkeeping and accounting for e-commerce businesses, and life as a new foster parent! Nathan has a ton of energy and a passion for customer service, instilled during his time working at Firestone . He carries that with him today in the way he graciously caters to the clients, customers, and freelancers of his various companies. Enjoy my conversation with Nathan Hirsch! Full video and show notes >>> https://www.sellersmile.com/034…

Keep Smiling: The E-Commerce Customer Experience Podcast

1
Ep. 033 - A Career in Customer Service with Jace of SellerSmile 34:51

3 years34:51

34:51

Jace, from Marikina City, Philippines, has made her career in different roles related to customer service. From Cricket Wireless to e-commerce with Seller Labs and Snagshout where she met Michael and Tygh. Today, Jace is a Customer Experience Specialist at SellerSmile, specializing in account management and internal training. Full video interview: https://www.sellersmile.com/033…

Keep Smiling: The E-Commerce Customer Experience Podcast

1
Ep. 032 - Digital Nomading and Remote Work with Yasine Honerkamp of SellerSmile 39:18

3 years39:18

39:18

Show notes: sellersmile.com/032 This is a discussion with Yasine Honerkamp, a Customer Experience Project Manager at SellerSmile. We talk about how Yasine travels the world (Portugal, Spain, Morocco and more) while working in customer service. Yasine recounts how he had to adjust his life and travel plans after the COVID pandemic took affect. Support the show! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling(at)sellersmile.com. This show is produced by SellerSmile , your e-commerce customer service team.…

Keep Smiling: The E-Commerce Customer Experience Podcast

1
Ep. 031 - 9 Customer Service Mistakes Amazon Sellers Make & How to Avoid Them (WEBINAR) 56:58

4 years56:58

56:58

Today I’d like to share the audio from a recent webinar I cohosted with Katie, Kenly, and Brittany of Kaspien . They're wonderful people and know a ton about Amazon customer service! Kaspien is “tech- enabled growth marketplace based out of Spokane, Washington. They offer a range of services. I’ve met some of their leadership and they’ve been an Amazon seller since 2008! They know their stuff. They introduce themselves much better than I could at the beginning of the presentation. Show notes: sellersmile.com/031 Show Links Kaspien Support the show! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling@sellersmile.com. This show is produced by SellerSmile , your e-commerce customer service team.…

Keep Smiling: The E-Commerce Customer Experience Podcast

1
Ep. 030 - Contact Amazon Buyers from Customer Reviews on the Brand Dashboard; Resolve Critical Issues and Build Trust 9:53

4 years9:53

9:53

Show notes: sellersmile.com/030 In June 2021, Amazon released an update to their Customer Reviews on the Brand Dashboard feature. Here’s a helpful screencast of this new feature, Tygh introduces this feature and shows you how to use it with your own brand! Show Links Amazon Brand Registry. VIDEO Screencast on YouTube: Contact Amazon Buyers from Customer Reviews on the Brand Dashboard. Support the show! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling@sellersmile.com. This show is produced by SellerSmile , your e-commerce customer service team.…

Keep Smiling: The E-Commerce Customer Experience Podcast

1
Ep. 029 - X-Cart & Tyler Henderson; Customer Experience Spotlight 46:35

4 years46:35

46:35

Tygh catches up with a long-time friend and former coworker, Tyler Henderson. Tyler shares his take on e-commerce customer experience, from working with affiliates at Seller Labs to his activities as a global account executive at X-Cart. Tyler Henderson is a Global Account Executive at Seller Labs and X-Cart and a regular speaker on all-things eCommerce. X-Cart works with more than 38,000 brands that did more than seven billion in sales in 2020. X-Cart is the open code eCommerce platform that is the most flexible, scalable, and affordable solution focused on your business success. Paired with their parent company, Seller Labs, X-Cart is able to provide you with a truly omnichannel approach to help you be where your customers buy. Tyler provides actionable advice and strategies on how to bridge the gap between how consumers behave, how digital commerce works, and how brands perceive themselves. You can learn more about X-Cart and Tyler on LinkedIn . Show notes: sellersmile.com/029 Show Links Tyler on LinkedIn X-Cart Seller Labs Support the show! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling@sellersmile.com. This show is produced by SellerSmile , your e-commerce customer service team.…

Keep Smiling: The E-Commerce Customer Experience Podcast

1
Ep. 028 - Amazon Communication Guidelines Update (November 2020) 30:20

4 years30:20

30:20

Amazon announces an official update to their Communication Guidelines, effective November 3rd, 2020. These updates will change communication between sellers and Amazon buyers, influencing the ways sellers use Buyer-Seller Messaging to run their businesses and represent their brands on Amazon. Michael and Tygh review Amazon’s full update and annotate with their thoughts and comments along the way. Show notes: sellersmile.com/028 Want to support the show?! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling@sellersmile.com. This show is produced by SellerSmile , your e-commerce customer service team.…

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Keep Smiling: The E-Commerce Customer Experience Podcast « » Ep. 036 - Reintroduction to SellerSmile and the Podcast

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Keep Smiling: The E-Commerce Customer Experience Podcast « »
Ep. 036 - Reintroduction to SellerSmile and the Podcast