It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
A tartalmat a InspireCast Customer Experience Podcast and Quadient - Mirza Baig biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a InspireCast Customer Experience Podcast and Quadient - Mirza Baig vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.
Hasonló a(z) InspireCast Customer Experience Podcast sorozathoz
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Player FM - Podcast alkalmazás
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@anthemlau on Banking Legacy Systems Interrupted: #AI, #Blockchain plus Robotics
Manage episode 183045616 series 1078581
A tartalmat a InspireCast Customer Experience Podcast and Quadient - Mirza Baig biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a InspireCast Customer Experience Podcast and Quadient - Mirza Baig vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.
Antoine Hemon-Laurens discusses three disruptive forces challenging banks' legacy IT systems: AI (artificial intelligence), robotics and Blockchain. AI powered Robo-advising in wealth management is already here. So if AI is the brain, robotics is the muscle and the braun. There are numerous examples of banks using chatbots and within call centers. The blockchain is the last piece of the puzzle and provides knowledge and are soon to become repositories of data. With the above in mind, this is a not-to-miss episode for any banking, tech or CX professional wondering out loud just what impact these new technologies will have on their profession.
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6 epizódok
Megosztás
Manage episode 183045616 series 1078581
A tartalmat a InspireCast Customer Experience Podcast and Quadient - Mirza Baig biztosítja. Az összes podcast-tartalmat, beleértve az epizódokat, grafikákat és podcast-leírásokat, közvetlenül a InspireCast Customer Experience Podcast and Quadient - Mirza Baig vagy a podcast platform partnere tölti fel és biztosítja. Ha úgy gondolja, hogy valaki az Ön engedélye nélkül használja fel a szerzői joggal védett művét, kövesse az itt leírt folyamatot https://hu.player.fm/legal.
Antoine Hemon-Laurens discusses three disruptive forces challenging banks' legacy IT systems: AI (artificial intelligence), robotics and Blockchain. AI powered Robo-advising in wealth management is already here. So if AI is the brain, robotics is the muscle and the braun. There are numerous examples of banks using chatbots and within call centers. The blockchain is the last piece of the puzzle and provides knowledge and are soon to become repositories of data. With the above in mind, this is a not-to-miss episode for any banking, tech or CX professional wondering out loud just what impact these new technologies will have on their profession.
…
continue reading
6 epizódok
Minden epizód
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Üdvözlünk a Player FM-nél!
A Player FM lejátszó az internetet böngészi a kiváló minőségű podcastok után, hogy ön élvezhesse azokat. Ez a legjobb podcast-alkalmazás, Androidon, iPhone-on és a weben is működik. Jelentkezzen be az feliratkozások szinkronizálásához az eszközök között.
Hasonló a(z) InspireCast Customer Experience Podcast sorozathoz
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
The Moneycontrol Podcast is your daily source of business news, investment analysis and advice on stocks and the markets. Tune in to broaden your horizons with podcasts by journalists, experts and analysts giving you a head-start in the investment game.
…
continue reading
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
…
continue reading
A bootstrappers podcast for founders, entrepreneurs, visionaries and dreamers who are building businesses from the ground up without the taking on debt or selling equity. Here we cover marketing, sales, organization and mindset issues that matter to you
…
continue reading
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
…
continue reading
News and views on business and the world of personal finance. Plus the very latest from the financial markets around the globe
…
continue reading
In each episode of "Goldman Sachs Exchanges," people from the firm share their insights on developments shaping industries, markets and the global economy.
…
continue reading
Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
…
continue reading
Player FM - Podcast alkalmazás
Lépjen offline állapotba az Player FM alkalmazással!
Lépjen offline állapotba az Player FM alkalmazással!
