Leading Customer-Focused Legacy System Transformation with Jeff Miller

Innovation and the Digital Enterprise

In this episode of Innovation and the Digital Enterprise, Patrick and Shelli talk to Jeff Miller, Vice President of Engineering at LinenMaster. Jeff discusses his journey in the tech industry and his role at LinenMaster, a leading laundry management solutions provider. He delves into his previous roles at various prominent Chicago technology companies focusing on his work to modernize platforms and streamline operations. We talk about his earlier interest in tech; he built a computer when he was a kid. Then Jeff shares insights into this hands-on approach, the challenges of transforming legacy systems, and the importance of iterative development. He discusses his leadership philosophy of roadmapping transformation with the customer in mind, and building trust through execution.

• (00:00) Introducing Jeff Miller, VP of Engineering at LinenMaster
• (01:14) Jeff Miller's Career Journey
• (04:38) Roadmapping Strategy at LinenMaster
• (06:24) Technological Transitions and Innovations
• (09:36) Leadership and Decision-Making
• (09:37) Jeff's Early Interest in Technology
• (12:58) Rebuilding Trust and Modernizing Software
• (25:02) Advice for Tech Professionals and Founders
• (28:47) Conclusion and Farewell

Jeff Miller is Vice President of Engineering at LinenMaster. Previously he moved up through a variety of roles at Yello.co culminating in a position as Chief Technology Officer. Before that he was Vice President Of Engineering at Fooda and he launched his career at Enova International. He earned a Bachelors degree in Computer Science and Mathematics from the University of Wisconsin-Madison, where he was also President of the Madcity Skydiving Club.

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Podcast episode production by Dante32.